Sales Force Automation (SFA) Resources on ZDNet

ZDNet Resources

Live Webcast: Enhancing Business Mobility with Pen Computing: For years pen-enabled computing devices have enjoyed great success and acceptance in highly vertical industries like delivery services, auditing and POS. The primary limitations of early pen computing devices, which were the hurdles to early mainstream adoption, were the power limitations of the devices, no stable OS...; Tags: Webcast, Mobility, Fujitsu Ltd., Computing, Sales Force Automation (SFA), Tablets, Enterprise Software, Software, Hardware, Notebooks & Tablets; Webcasts 2008-03-17
CQWorx (zip): Customer Relationship Management, Estimating, Quotations, Orders, and Invoicing. Workflow processes, sales force automation, sales campaigns, reminders, and forecasts. Perform customer surveys. Multi-currency and multi-language support. Import and export customer and reporting data to and from spreadsheets. Set up customer questionnaires and surveys, and capture customer responses to surveys electronically. This...; Tags: Survey, Sales Strategy, Sales Force Automation (SFA), Sales Force Management, Marketing Research, Enterprise Software, Sales, Software, Marketing; Software downloads 2007-12-24
Ten reasons to NOT use iPhone for company business: Forrester Research offers these 10 reasons why the Apple iPhone isn't ready for enterprise IT support, and therefore use by your company: Doesn't natively support push business email or over-the-air calendar sync. … The iPhone can sync with Microsoft's Exchange and IBM's Lotus Notes over...; Tags: Apple iPhone, Mobile, Battery, Apple Inc., Forrester Research Inc., Advertising & Promotion, Engineering, Sales Force Automation (SFA), Marketing, Enterprise Software, Software, Russell Shaw; Blog posts 2007-12-13
The Power of the Pen: More than at any other time in the history of personal computing solutions, pen computing today provides performance and flexibility that is opening doors for all types of industries and users. What used to be strictly a vertical technology, used primarily in healthcare and insurance, is becoming...; Tags: Industry, Fujitsu Ltd., Type, Computing, Pen, Sales Force Automation (SFA), Strategy, Enterprise Software, Software, Management; White papers 2007-12-01
La Poste Implements Solution to Better Understand Customers: The company wanted to understand customers better and share knowledge among the players in the customer relationship (sales force, customer service, marketing) through all sales channels and structure and standardize sales processes nationally. The challenge was to implement a global Customer Relationship Management (CRM) tool able to manage customer processes...; Tags: Oracle Corp., Sales Strategy, Sales Force Management, Sales Force Automation (SFA), Sales, Enterprise Software, Software; Case studies 2007-09-01

Ulysses (zip): The Ulysses CRM Suite is a comprehensive and proven solution for organisations that have a contractual commitment or SLA (Service Level Agreement) to support their customers. Ulysses is ideally suited to small and medium sized service orientated organisations. Service management features includes Contract management, Scheduling, Escalation, SLA monitoring, Billing and...; Tags: SLA, Service Management, Ulysses CRM Suite, Ulysses, Service Management Feature, Service Level Management, Sales Force Automation (SFA), It Services, It Operations, It service Management, Enterprise Software, Software; Software downloads 2007-07-30
U.S. Enterprise Sales Team Deploys Microsoft Dynamics CRM to Improve Effectiveness: The Microsoft U.S. Dynamics Enterprise Sales Team manages more than 5,000 customers and opportunities. The team uses a sophisticated solution-selling methodology that feeds forecasting and reporting systems across multiple product lines, regions, and industries. Frustrated by the complicated user interface of their incumbent sales force automation tool and lack of...; Tags: Microsoft Dynamics, Team, Sales Force, Microsoft Dynamics CRM, Microsoft Corp., SFA, CRM, Sales Force Automation (SFA), Sales Strategy, Customer Relationship Management (CRM), Sales Force Management, Advertising & Promotion, Enterprise Software, Software, Sales, Marketing; Case studies 2007-05-01
StromaSoft CRM (exe): StromaSoft CRM is a easy to use customer service helpdesk and sales force automation solution that can use by any companies to manage the relationship with their clients, customers, suppliers and work colleagues. Electronic tickets are created for customer support issues, helpdesks Enquiries and sales leads. The tickets have owners,...; Tags: StromaSoft CRM, Sales Strategy, Sales Force Automation (SFA), Sales Force Management, Help Desk, Sales, Enterprise Software, Software, It Operations; Software downloads 2007-02-13
ListGrabber Standard (exe): Manually entering contact information into a CRM or SFA system is a tedious and distracting task to busy sales professionals. eGrabber's contact capture technology automatically recognizes and reads the contact information on Web pages, online directories, in email signatures, documents, spreadsheets, etc and transfers them instantly into your database (ACT!,GoldMine,Outlook)....; Tags: eGrabber, Sales Strategy, Sales Force Automation (SFA), E-mail, Productivity, Customer Relationship Management (CRM), Sales Force Management, Enterprise Software, Sales, Software, Online Communications; Software downloads 2006-12-19
Supporting the Pharmaceutical Sales Force Through Mobile Information and Communication Technologies: An Exploratory Investigation: Firms are increasingly rushing to invest in a variety of technologies or Sales Force Automation (SFA) to increase the performance of their sales forces. The high failure rate of SFA projects can be explained by the lack of appropriate planning, resulting in a gap between management and the sales force...; Tags: Mobile, Sales Force, Sales Strategy, Sales Force Management, Sales Force Automation (SFA), Sales, Enterprise Software, Software; White papers 2006-05-22
Team Level Analysis of Sales Force Automation: The Missing Link?: Contemporary sales organizations utilize teams to seamlessly complete sequential discrete steps in the sales process. The Sales Force Automation (SFA) research to date, has primarily focused on the organizational and individual level of analysis. The purpose of this paper is to present a methodology for investigating the usage of SFA...; Tags: Team, Sales Force, SFA, Analysis, Sales Force Automation (SFA), Sales Strategy, Sales Force Management, Customer Relationship Management (CRM), Enterprise Software, Software, Sales; White papers 2006-05-13
CRMLogix (zip): FREE contact management, CRM and sales force automation. Includes multi-user capabilities, system security and enterprise systems integration. Supports quotations, reminders and reporting. Professional version supports multiple databases such as SQL/Server, Oracle and Cache as well as a Web-based interface. Version 2006.02.06 may include unspecified updates, enhancements, or bug fixes.; Tags: Sales Force Automation (SFA), Customer Relationship Management (CRM), Sales Strategy, Enterprise Software, Sales Force Management, It Services, Databases, Software, Sales, Data Management; Software downloads 2006-02-23
Ten Critical Factors When Implementing CRM: What are the ten most critical factors that will determine if your organisation succeeds in its CRM strategy? What's the difference between CRM (Customer Relationship Management), SFA (Sales Force Automation), Opportunity Management and Contact Management? What's the difference between desktop, client/server and hosted applications? Many CRM implementations go wrong because...; Tags: CRM, Customer Relationship Management (CRM), Advertising & Promotion, Sales Force Automation (SFA), Enterprise Software, Software, Marketing; White papers 2006-01-30
Sword Forger Aggregator (5limited)): SF Aggregator is an elegant Cocoa application that retrieves user-defined information from web pages and displays the results in its Dock menu. SFA uses text-recognition algorithms to identify just the text blocks you want, even as the page is updated over time. SFA is excellent for getting headlines, numerical data,...; Tags: Web Page, SFA, SF Aggregator, Sales Force Automation (SFA), RSS, Customer Relationship Management (CRM), Enterprise Software, Software, Internet; Software downloads 2005-11-08
An Accelerated CRM Deployment for Sales Force Automation: In the highly competitive business environment, the success hinges on the effectiveness of the sales force. The mySAP Customer Relationship Management solution equips sales organizations to dramatically shorten sales cycles, quickly increase revenues, and maximize sales team productivity. The SAP Service Select package for sales force automation can help to...; Tags: Sales Force, SAP AG, SFA, CRM, mySAP Customer Relationship Management Solution, Sales Strategy, Sales Force Management, Sales Force Automation (SFA), Enterprise Software, Sales, Software; White papers 2005-10-01
Understanding Correct Roles and Responsibilities of the Users of an End-to-End Automotive CRM Solution: Providing an end-to-end Customer Relationship Management (CRM), Sales Force Automation (SFA) and Enterprise Resource Planning (ERP) software solution to an entire automotive business cycle is an extremely large undertaking. From overseas production plants, to distribution points across the world, corporate sales centers to individual dealerships and retail points, there are...; Tags: CRM Solution, Sales Force, ERP, SFA, CRM, Sales Force Automation (SFA), Sales Strategy, Customer Relationship Management (CRM), Sales Force Management, Enterprise Software, Advertising & Promotion, Enterprise Resource Planning (ERP), Software, Sales, Marketing; White papers 2005-06-23
Sales Force Automation Pack: The Sales Force Automation Pack includes four Excel workbooks: the Gap Analysis Report, the Vendor Selection Checklist, the Vendor Reference Questionnaire, and the Financial Scenario Planner. These tools are designed to help you identify any gaps in your current sales force needs and choose a vendor that will best meet...; Tags: Sales Force, SFA, Sales Force Automation Pack, Sales Force Automation (SFA), Sales Strategy, Sales Force Management, Customer Relationship Management (CRM), Enterprise Software, Software, Sales; Download resources 2005-06-14
Account Manager (exe): Account Manager is a fully featured Sales and Contact Management solution, which includes all the SFA and CRM functionality needed from first contact to final contract. The free Personal Edition can be upgraded to the true client-server Team Server Edition with a fully offline Briefcase mode. This means you can...; Tags: Account Manager, Sales Force Automation (SFA), Customer Relationship Management (CRM), Sales Strategy, Team Management, Enterprise Software, Software, Sales, Management; Software downloads 2005-06-02
Introduction to Strategic CRM for High-Production Homebuilders: There has been a great deal of discussion within the homebuilder community regarding the application of customer relationship strategies to marketing, sales, and service-warranty operations. Much of the discussion has centered on a very limited application of this technology in the sales automation area. There seems to be a perception...; Tags: CDC Software, SFA, CRM, Sales Strategy, Sales Force Automation (SFA), Sales Force Management, Customer Relationship Management (CRM), Enterprise Software, Sales, Software; White papers 2005-05-18
How to Find the Right On-Demand Customer Relationship Management (CRM) / Sales Force Automation (SFA) Provider - For the Best Price: On-Demand Customer Relationship Management (CRM) / Sales Force Automation (SFA) services have been around for quite some time now. Originally purported as being a cost-effective solution allowing Small-Medium sized Businesses (SMBs) access to traditionally Enterprise class software, it has grown by leaps and bounds. Yet the price point of entry...; Tags: Sales Force, On-demand, SFA, Sales Force Automation (SFA), Sales Strategy, Customer Relationship Management (CRM), Sales Force Management, Smb/Sme, Enterprise Software, Software, Sales; White papers 2004-12-13