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ZDNet Dictionary Definition
- SLA
- (1) StereoLithography Apparatus See 3D printing.
- Full SLA Definition >>
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- From Chapter one: Data Processing and the IBM Mainframe
- The controls that developed around the 360 environment were all predicated on the primary concerns expressed by Finance management: that nothing interrupt processing critical to Finance. Thus virtually all of them derive from, or are subsidiary to, the service level agreement. by Paul Murphy
- Blog posts 2008-07-18
- Firescope crushes the BSM price point
- Earlier today I spoke with Mark Lynd, president of Firescope, a company that's trying with very little funding - $4 million at the last count - to bring Business Service Mangement BSM to the mass of smaller enterprises. Earlier in the week, the company launched BSM-Business Edition at a starting...
- Blog posts 2008-05-23
- Multiobjective Optimization of SLA-Aware Service Composition
- In Service Oriented Architecture, each application is often designed as a set of abstract services, which defines its functions. A concrete services is selected at runtime for each abstract service to fulfill its function. Since different concrete services may operate at different Quality of Service QoS measures, application developers are...
- White papers 2008-04-25
- Gmail is down
- Gmail is downIt's working for meI'm not having any problems with Gmail, I've been getting messages all day long without any problems... I just checked and I could get to gmail.com. Could be a DNS or ISP DNS issue..No problems in South Korea.I have been getting email without a...
- Discussion threads 2008-04-20
- Towards Management of SLA-Aware Business Processes Based on Key Performance Indicators
- It is increasingly important that Service Level Agreements SLAs are taken into account when business processes are exposed as services in a Service Oriented Architecture. SLAs define expected service behavior and nonfunctional properties of the service. The fact that the service provider has to offer certain guarantees concerning SLA properties...
- White papers 2008-04-08
- A Game Theoretic Framework for SLA Negotiation
- An SLA/Contract is an agreement between a client and a service provider. It specifies desired levels of service and penalties in case of violations. The objective of this paper is to develop a mathematical model for the negotiation process before an agreement is reached. The model will be based on...
- White papers 2008-01-25
- If you trade in dependency, you have to earn trust
- If you trade in dependency, you have to earn trustTrusting/Depending on any on line anything isa sure way to find a great deal of disappointment. Hey, I love the internet as much as anyone, but I fully understand that it is no where near ready for any critical use....
- Discussion threads 2007-11-28
- Planning-Based Scheduling for SLA-Awareness and Grid Integration
- Service Level Agreements SLAs are powerful instruments for describing all obligations and expectations in a business relationship. It is of focal importance for deploying Grid technology to commercial applications. The EC-funded project HPC4U Highly Predictable Clusters for Internet Grids aimed at introducing SLA-awareness in local resource management systems, while the...
- White papers 2007-11-19
- On-demand software squared: Coupa launches SaaS e-procurement system running on Amazon's EC2 service
- On-demand software squared: Coupa launches SaaS e-procurement system running on Amazon's EC2 serviceIt's not going to be pretty for awhile ...The Amazon S3 SLA is a good move, but note that for Coupa to work for a customer S3 must be up, EC2 must be up, the network access to...
- Discussion threads 2007-10-19
- On-demand software squared: Coupa launches SaaS e-procurement system running on Amazon's EC2 service
- Coupa will launch an on-demand e-procurement software suite on Monday that is built on Amazon's Elastic Compute Cloud Web service. For those keeping score at home that makes the Coupa suite an on-demand service running on an on-demand service. The launch also makes Coupa one of Amazon's early corporate...
- Blog posts 2007-10-19
- Amazon S3 service promises 99.9 percent uptime
- Amazon's S3 storage service is growing up and adopting a Service Level Agreement SLA. In a blog post, Amazon Web Services AWS detailed its SLA, which defines a minimum level of performance and imposes penalties if S3 all resources doesn't deliver. Amazon noted that formalizing the SLA was the...
- Blog posts 2007-10-09
- Amazon sheds light on Dynamo
- Werner Vogels, CTO of Amazon, is outlining details of "Dynamo," an internal operating system that runs the e-commerce giant's storage system. In a post, Vogels said Dynamo will be detailed at the Operating Systems conference in a paper PDF. Here's his description: Dynamo...
- Blog posts 2007-10-03
- Increase Customer Retention through Proactive SLA Management
- View this Webcast as two top technology experts describe how SLAs are affecting today's IT landscape - and how they will change tomorrow's. After a broad look at SLAs and how they're being used, this Webcast focuses on three of the critical concerns that must be addressed when developing an...
- Webcasts 2007-09-27
- SLA Automated Negotiation Manager for Computing Services
- Success in today's marketing arena can often depend on companies embracing effective new technologies and integrating them into their business model. In the computing service supply industry, Service Level Agreements SLAs are commonly prepared and signed agreements between the service provider and its customers. SLAs should match business needs of...
- White papers 2007-09-27
- Business Service Management - More Than Just Technically Based SLAs
- Since the late 1990's, the need for Service Level Agreements SLA defining both customer value expectations and network performance parameters have been discussed at length within the industry. For the most part, CSPs today continue to offer a variety of SLAs disguised as "Technical measures" of network-oriented services or service...
- White papers 2007-09-21
- A SLA-Oriented Management of Containers for Hosting Stateful Web Services
- Service-Oriented Architectures provide integration of interoperability for independent and loosely coupled services. Web services and the associated new standards such as WSRF are frequently used to realise such Service-Oriented Architectures. In such systems, autonomic principles of self-configuration, self-optimisation, self-healing and self-adapting are desirable to ease management and improve robustness. This...
- White papers 2007-09-12
- Accurate and Efficient SLA Compliance Monitoring
- Service Level Agreements SLAs define performance guarantees made by service providers, e.g, in terms of packet loss, delay, delay variation, and network availability. This paper describes a new active measurement methodology to accurately monitor whether measured network path characteristics are in compliance with performance targets specified in SLAs. Specifically, the...
- White papers 2007-08-31
- Implementing an SLA Negotiation Framework
- Despite promising high value for electronic business, Service Level Agreements have not yet found major uptake in the business world. A major obstacle to adoption is the lack of adequate tools that facilitate and automate SLA establishment on both the consumer as well as the provider side. This paper describes...
- White papers 2007-08-13
- Guide to Next Generation SLA Management for IP Voice and Unified Communications
- This paper is designed for any business that is operating or planning offer IP Telephony IPT or Voice over IP VoIP services either as part of a PBX refresh or as the foundation for Unified Communications. The paper describes why these are failing to fulfil the basic management need of...
- White papers 2007-08-01
- Ulysses (zip)
- The Ulysses CRM Suite is a comprehensive and proven solution for organisations that have a contractual commitment or SLA Service Level Agreement to support their customers. Ulysses is ideally suited to small and medium sized service orientated organisations. Service management features includes Contract management, Scheduling, Escalation, SLA monitoring, Billing and...
- Software downloads 2007-07-30
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