Remote Support Resources on ZDNet

ZDNet Resources

Instant Housecall Remote Access & Support (exe): View and control remote PCs securely through firewalls. Deliver remote I.T. support to customers and colleagues in seconds. Instant Housecall lets you deliver attended remote support and access unattended servers and workstations in a single powerful tool. It's easy to use and you don't need to pre-install software or change...; Tags: Remote Support, Remote Administration; Software downloads 2008-04-02
OneClick (zip): OneClick allows you to create customized auto-reconnecting remote support customer modules that allow you to see and operate the remote computer in real-time over an encrypted connection, type commands, control the mouse, transfer files, reboot into safe mode, run as a system service to allow logon/logoff. The optional web based...; Tags: Module, Remote Support, OneClick, Remote Administration, Productivity; Software downloads 2008-02-11
DualDesk (zip): DualDesk lets you remotely support a PC anywhere on the Internet through firewalls in less than 5 seconds without your customer configuring any ports or routers. Provide full ad-hoc on-demand remote control help desk services, transfer files, chat, re-boot & auto-reconnect and control a remote user's workstation in real-time without...; Tags: On-demand, Remote Support, Remote Administration, Help Desk, Call Centers, It Operations; Software downloads 2008-01-15
Remote Support has never been so easy! Try WebEx free today!: With WebEx Remote Support, it's easy to stay in control--working right from your desk to minimize technology-driven downtime while maximizing help desk productivity. You have the power to launch support sessions right from your desk, deliver real-time IT support to employees any time, anywhere, and provide immediate fixes without the...; Tags: WebEx Communications Inc., Remote Support, Remote Administration, Help Desk, It Operations; Resource centers 2008-01-01
Beyond Remote Support (exe): Support your customers remotely thru firewalls in seconds using e-mail, chat, or your website. Similar fuctionality to GoToAssist, LogMeIn Rescue and WebEx Support Center at a fraction of the price. BRS runs as a smart client application on your desktop (no logging onto a website), giving you speed combined with...; Tags: Data Apples, Remote Support, Web Site Development, Remote Administration, Web Technology, Firewalls, E-mail, Internet, Networking, Online Communications; Software downloads 2007-11-30

PrepLogic: CompTIA A+ Remote Support Technician (exe): PrepLogic practice exam covers exam objectives for CompTIA's A+ Remote Support Technician exam. This is a free preview and includes 80 practice questions, or one full practice exam. The full version includes 386 challenging questions inside four test modules with true-exam simulations. Version 3.1.2827 may include unspecified updates, enhancements, or...; Tags: Exam, Remote Support, CompTIA, Remote Administration; Software downloads 2007-11-19
DTMS Issue Control (exe): Issue Control is a quality low cost help desk and remote support solution designed to track and organize work order requests, remotely control devices on a local area network and over the internet using a client initiated support connection. The software is easy to use and install and is very...; Tags: Software, Remote Support, Issue Control, Remote Administration, Internet; Software downloads 2007-10-11
Heidelberg: How Heidelberg Delivers Remote Support: The world's leading solution provider for commercial and industrial customers in the print media industry shares how to deliver remote support.; Tags: Remote Support, Cisco Systems Inc., Remote Administration; Webcasts 2007-10-04
Best Practices for Delivering World-Class Remote Support: How can service and support professionals cut costs while significantly improving time to resolution and customer satisfaction? Find out during this TechRepublic Webcast, which explores best practices for implementing remote support. Now available on demand, this Webcast features Citrix Online's Todd Smith, Sr....; Tags: Webcast, Citrix Systems Inc., Remote Support, Best Practice, Remote Administration, Digital Media, Consumer Electronics, Personal Technology; Webcasts 2007-09-11
Realizing ROI from Remote Support Solutions: IT supports and consumes large amounts of an organization's resources, which places pressure on the IT department to report quantifiable business gains from investments in new service and support technology. With remote support technology, realizing the benefits is simple, but identifying the most important metrics to focus on when...; Tags: ROI, Remote Support, Remote Administration; Webcasts 2007-08-16
Productivity Gains from Making Remote Support Virtual: Support virtualization enables your support reps to be at multiple locations at once, solving support issues with unbelievable speed and effectiveness. Over 3,500+ organizations have virtualized their support reps and have decreased IT costs while increasing support rep productivity by: Drastically reducing...; Tags: Productivity, Remote Support, Remote Administration, Virtualization, Product Marketing, Hardware, Marketing; White papers 2007-08-13
EchoVNC (10-Setup): EchoVNC is a secure remote-support tool based on VNC. With it, a Windows PC can be remotely accessed regardless of firewall, router or Web-proxy configuration. EchoVNC combines the open-source EchoWare DLL directly into the feature-rich Ultr@VNC Server and Viewer platform to create the easiest-to-use, "firewall-friendly" VNC platform available. Version 2.10...; Tags: Remote administration, Firewalls, remote support, VNC, firewall, Windows PC, router, movie, open source, PC, tool; Software downloads 2007-07-05
Providing next-generation, browser-based customer support with Motorola eCare: It's no secret that customers are the lifeblood of any organization. And as the expectations for superior customer service increase, organizations are realizing the need to arm their reps with the right interactive tools necessary to resolve the customer issue quickly and securely. With this increased investment comes increased...; Tags: Call-center, On-demand, Remote Support, Web Browser, Motorola Inc., Help Desk, Call Centers, Remote Administration, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software; White papers 2007-07-01
You're Virtually There: Remote Support Best Practices and Benefits: In recent years, a new breed of remote support has become available and is being rapidly adopted in support centers. This free DB Kay & Associates report demonstrates the benefits of these new systems. You'll learn the business case for remote access, best practices, and considerations for selecting a remote...; Tags: WebEx Communications Inc., Benefit, Remote Support, Remote Administration, Remote Access; White papers 2007-07-01
CompTIA A+ Remote Support Technician (exe): Pass 220-603 exam in first attempt. 375 questions with detailed explanation and 120 study notes. 220-603 - A+ Remote Support Technician study notes, articles and mock test. 99% pass rate, 100% money back guarantee. Based on latest CompTIA certification exam pattern. Download exam simulation and study guide. Download practice test...; Tags: uCertify, Exam, Remote Support, CompTIA, Remote Administration; Software downloads 2007-03-08
RemotePass Access (exe): RemotePass Access enables you to remotely control any PC worldwide in less than 10 seconds. The only requirement is an Internet connection. RemotePass Access works transparently through firewalls, proxy servers, and any other type of security system. Very easy to use and advanced remote support software featuring session recording, bidirectional...; Tags: Security, Microsoft Access, Remote Support, Requirement, RemotePass Access, Remote Administration; Software downloads 2007-01-17
Remote Support System (exe): This software package will allow you to create a single exe file that a client can download off your Web page. When executed it will AutoMagically connect back to you (through firewalls) and allow you to provide remote support. You now can provide support for clients you've never even met,...; Tags: Client, Remote Support, Remote Administration; Software downloads 2006-07-28
Engineering Consultants Build Success Thanks to New Security and Server Systems: The Anslow Partnership chose to work with Microsoft partner EJC.IT to set up a secure and efficient IT structure based on Microsoft Windows Small Business Server 2003 and Internet Security and Acceleration Server 2004. With remote access and remote support capabilities as well as features to help ensure network security,...; Tags: Server, Microsoft Corp., Remote Support, Remote Administration, Security; Case studies 2006-05-04
GoToAssist 7.0: Remote Support Made Easy: Citrix® GoToAssist™ is revolutionizing how technical support and services are delivered to customers throughout the world, while helping thousands of businesses like yours increase revenue and reduce costs in support, IT and consulting departments. Purpose-built for support, GoToAssist is consistently chosen by customers due to a faster time to connect,...; Tags: Citrix Systems Inc., Remote Support, Remote Administration, Outsourcing, Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Management; Webcasts 2006-04-01
Urgent Issue Resolution through Remote Support: Eclipsys Case Study: Healthcare providers depend on the latest technology to perform their critical, life-saving tasks. Yet when healthcare professionals need technical support to keep their systems running smoothly, they get stuck troubleshooting over the phone - a tedious, time consuming and error-prone task. Listen to this 60-minute Webcast from...; Tags: Eclipsys Corp., Citrix Systems Inc., Health Care, Remote Support, Vertical Industries, Remote Administration, Benefits, Healthcare, Enterprise Software, Software, Human Resources; Webcasts 2006-03-29