remedy help desk Resources

Sponsored White Papers, Webcasts, and Downloads

ZDNet Resources

Global Pharmaceutical Company Leverages Remedy Metrics to Drive Cost Saving Decisions: This global pharmaceutical company takes pride in its strong financial management and operational efficiency. The company is constantly seeking ways to improve business processes with the goal of reducing costs, improving the bottom line, and increasing shareholder value. Continuous improvement, however, requires constant performance measurement of people, systems, and processes....; Tags: BMC Software Inc., Pharmaceutical Company, Remedy Corp., Remedy Help Desk, Financial Management, Help Desk, It Management, Financial Planning, Finance, It Operations, It service Management; Case studies
Southwest Airlines Supports Business-Critical Systems With Remedy and Vytek: Southwest Airlines is the fourth largest carrier in the United States, with nearly 2,800 daily departures to cities in 30 states. The company's more than 35,000 employees provide legendary customer service to travelers in 58 cities across the nation. Remedy Help Desk offers the flexibility to specify alerts for all...; Tags: Southwest Airlines Co., Remedy Corp., Remedy Help Desk, Help Desk, Call Centers, It Management, It Operations, It service Management; Case studies
Department of Defense Organization Offers One Stop Shop for All Service Requests With Remedy: This Department of Defense organization's world-class team of professionals provide virtual support anywhere and anytime to ensure that the military organization that it supports remains ready and capable, operating around the globe. Prior to deploying Remedy Help Desk, ITG was using an outdated problem tracking application that was not flexible...; Tags: BMC Software Inc., U.S. Department Of Defense, Remedy Corp., Remedy Help Desk, Help Desk, Call Centers, It Management, It Operations, It service Management; Case studies
BMC Remedy Help Desk: Remedy Help Desk provides the foundation for an integrated, end-to-end approach to IT Service Management. Based on best practices, Remedy Help Desk automates your ability to submit, monitor, and manage help desk cases, change tasks, and asset inventory records. It also indicates which business services are impacted by a given...; Tags: BMC Software Inc., Remedy Corp., Remedy Help Desk, Help Desk, Call Centers, It Operations; Webcasts
BMC Remedy Help Desk: Remedy Help Desk provides the foundation for an integrated, end-to-end approach to IT Service Management. Based on best practices, Remedy Help Desk automates your ability to submit, monitor, and manage help desk cases, change tasks, and asset inventory records. It also indicates which business services are impacted by a given...; Tags: BMC Software Inc., Remedy Corp., Remedy Help Desk, Help Desk, Call Centers, It Operations; Webcasts

Additional Resources

Live Webcast: How to Provide World-Class Help Desk Support in Remote Environments: A study conducted by Free Form Dynamics reveals only 1 in 5 organizations are satisfied with their IT support - a problem that could potentially make it more difficult for IT departments to justify budgets and get projects approved. Join this live TechRepublic Webcast, wiith moderator James...; Tags: Webcast, Information Technology, Environment, Citrix Systems Inc., Help Desk, Strategy, Call Centers, It Operations, Management; Webcasts 2008-12-03
Does Drew decision criminalize TOS violations?: I suggested that prosecutors and the Meiers think about a deal with Drew in which she waives her right to appeal. Many people wrote in to say no, along these lines: Drew bullied and by the end of the day a 13 year old girl...; Tags: Law, Statute, Government, Internet, Productivity, Vertical Industries, Hacking, Security, Enterprise Software, Software, Richard Koman; Blog posts 2008-12-02
TI execs ramp up green tech contributions, at work and at home: The trouble with the Green IT blog beat is there are literally hundreds of things that you could write about every day, often from the same company, but since this isn't the ONLY thing I do to put food on my table, I have to be really selective about which...; Tags: Green Technology, Texas Instruments Inc., Ogboenyiya, Heather Clancy; Blog posts 2008-11-24
Hands On: The BlackBerry Storm: First off, a warning: Be very skeptical of any review you read in the next 24 to 48 hours that proclaims to be the definitive word on the Blackberry Storm. While clearly I have my own early impressions, the Storm is so different than any other smartphone...; Tags: Touch Screen, Apple iPhone, Phone, Screen, Network, Verizon Communications Inc., Customer, Video, RIM BlackBerry, Plan, Blackberry Storm, E-mail, Handhelds, Keyboards, Online Communications, Hardware, Peripherals, Josh Taylor; Blog posts 2008-11-19
Parallels Desktop 4 for Mac or how I lost my socks: Some demonstrations seem fated to be postponed time and again before the stars align and I'm finally able to sit back and enjoy the show some supplier wants to present. My meeting with the good folks from Parallels seemed to follow this pattern. Since I've known the executives of this...; Tags: Demonstration, Apple Macintosh, Window, Apple Mac OS X, Desktops, Apple Mac OS, Construction, Microsoft Windows, Desktop Virtualization, Operating Systems, Software, Hardware, Dan Kusnetzky; Blog posts 2008-11-18
Insiders' Guide to Evaluating Remote Control Software: As businesses continue to look to technology to streamline processes and improve efficiency, remote control software has grown in importance as the universal remedy for providing superior support while minimizing costs. Remote control software, once a "nice to have" solution, has become an integral part of any IT infrastructure....; Tags: Software, Solution, CrossTec NetOp, Tools & Techniques, Management; White papers 2008-11-18
Obama faces BlackBerry withdrawal: Despite being a class-A CrackBerry addict, Barack Obama will likely be forced to go cold turkey from email when he takes office, The Times' Jeff Zeleney reports. In addition to concerns about e-mail security, he faces the Presidential Records Act, which puts his correspondence in the official...; Tags: President, RIM BlackBerry, E-mail, Online Communications, Richard Koman; Blog posts 2008-11-15
Phonetopp bringing Web conferences to smartphones: If you've ever been tied to your desk or scrambled to find a WiFi hotspot just so you can tune into a Web conference, you'll be interested in knowing that Phonetopp, a Silicon Valley startup, is putting the finishing touches on a service that will bring the Webcast experience -...; Tags: Phone, Sam Diaz, Personal Technology, Consumer Electronics, Internet, Telecom & Utilities, Smart Phones, Web Conferencing, Phonetopp Service, Phonetopp, Smart Phone, Webcast; Blog posts 2008-11-12
10 things to check before you start working on the help desk: If you're getting ready to jump into the help desk fray, you'll probably want to iron out a few things first. Veteran tech Jeff Dray learned this the hard way, and he shares some advice on what you should do before you take that first call.This download is also available...; Tags: Jeff Dray, Help Desk, Call Centers, It Operations; Download resources 2008-11-11
Researchers find spam profits not so great, after all: To understand spammers, you have to spam. That's what University of California researchers at Berkeley and San Diego did earlier this year. And what they found is that is takes a hell of a lot of spam to make some dough, BBC reports. But with billions of spam messages going...; Tags: Researcher, Spammer, Cyberthreats, Spam, Phishing, Security, Spam And Phishing, Richard Koman; Blog posts 2008-11-10
10 candidates who could become Obama's CTO: 10 candidates who could become Obama's CTOHow about John McCain?:-)RE: 10 candidates who could become Obama's CTOPersonally, I think Gates would be the best choice. He is a visionary. Had his vision years ago, managed to podge together ideas and technology from other sources, and create the Windows empire.The only...; Tags: Government, Vertical industries, PRODUCTIVITY, Strategy, Obama; Discussion threads 2008-11-10
SimpleTech SimpleDrive External Hard Drive (750GB, Pininfarina): SimpleTech SimpleDrive External Hard Drive (750GB, Pininfarina)SimpleTech SP-U35/750 reviewThe SimpleTech SimpleDrive Desktop 750GB SP-UF35/750 external hard drive is compact and stylish. Designed by famous Ferrari design house, Pininfarina, this slim and sleek external hard drive can fit anywhere on your desk and blend right in. As the manufacturer name implies...; Tags: SimpleTech Inc., hard drive, external hard drive, Pininfarina; Discussion threads 2008-11-08
Can we really go paperless?: Can we really go paperless?paper is madefrom sapling and cotton for the most part. Complaining about "killing" trees for paper is about like complaining about killing wheat for bread.Paper has the advantage of requiring no power, being foldable, writeable, high-resolution and you can spread it out across your desk giving...; Tags: PRODUCTIVITY, Document management, Homeworks, computer, printing; Discussion threads 2008-11-07
Alienware M17: With Alienware's recent M17x laptop still relatively fresh, why would the Dell subsidiary launch a new model? The new M17 (minus the "x") system trades Nvidia graphics for ATI (including a multi-GPU CrossFireX option) and also includes optional Intel Quad Core 2 Extreme CPUs. Those new parts drive the price...; Tags: Processors, Alienware M17, Alienware; Product reviews 2008-11-06
Case Study Webcast: How a top California School District Chose its Help Desk: Franklin-McKinley School District used to manage IT incidents on paper, then via spreadsheet. They tried a monolithic help desk system, but users complained that it was too complicated. In this Webcast, the District's Director of IT discusses the challenge of finding a system that balanced ease of...; Tags: Webcast, Information Technology, SchoolDude Inc., Help Desk, Call Centers, Strategy, It Operations, Management; Webcasts 2008-11-06