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GaX SEER Calculator (zip): If you are in the HVAC product design industry, GaX SEER Calculator may help you solve your SEER calculation headache. For single-speed compressor systems, SEER calculation is a piece of cake. However, when it comes to two-speed and variable-speed compressor systems, there is not simple calculation anymore. GaX SEER Calculator...; Tags: Calculation, GaX SEER Calculator, Compressor System, Construction, Product Marketing, Marketing; Software downloads 2008-04-25
ZIIA EIS (Enterprise Information System) (zip): ZIIA Zero Investment Instant Access is an EIS Enterprise Information System developed by GHR Software which is provided free thus Zero Investment and is immediately usable online thus Instant Access. You never get locked into ZIIA, you can always, at any time, extract all your data in XML format, for...; Tags: Information System, GHR Software, Supply Chain Management (SCM), Product Marketing, Strategy, Enterprise Software, Software, Marketing, Management; Software downloads 2008-04-21
10 ways to explain things more effectively: In the course of your work, you may sometimes need to explain technical concepts to your customers. Having them understand you is important not only for technical reasons, but also to ensure customer satisfaction. Communications coach Calvin Sun offers some tips to help make your explanations more understandable and useful....; Tags: Calvin Sun, Product Marketing, Blogging, Marketing, Internet; Download resources 2008-04-01
Hotel Improves Guest Experience and Revenue Through Innovative Use of Technology: Located in downtown Philadelphia, Sheraton University City Hotel is in the midst of a major university and business center served by several hotels. To stay competitive, the hotel continuously improves the amenities that it offers its customers. The hotel wanted to provide more than just Internet service; it wanted to...; Tags: Revenue, Hotel, Microsoft Corp., Entertainment, Advertising & Promotion, Product Marketing, Marketing; Case studies 2008-04-01
Customer Information Manager (zip): CIM is the professional management system for Customer Support, Call Center, and Help Desk. Allows you to add call logging, customer details, product details, and backup system. Provide concurrent users so that application can install more then one computer. Customize reports are also available, you can email to customer service...; Tags: Detail, CIM, Help Desk, Call Centers, Backups, Customer Relationship Management (CRM), E-mail, Product Marketing, It Operations, Enterprise Software, Software, Online Communications, Marketing; Software downloads 2008-03-24

Doggie Dash (exe): Help reluctant pet spa partners Walter and Scarlett get a Dinertown business up and running! Featuring the goal of delivering a happy and perfectly pampered pet to its owner every time, Doggie Dash incorporates the customer service fun of the Diner Dash series with the new challenge of cleaning, grooming,...; Tags: Customer Service, PlayFirst, Product Marketing, Customer Relationship Management (CRM), Business Structures, Marketing, Enterprise Software, Software, Finance; Software downloads 2008-03-11
Oracle's president meets unhappy customers in Australia: The Financial Review reports that Charles Phillips, Oracle's president, traveled to Australia this week to meet with unhappy customers: In the case of the Commonwealth Bank, friction came after Oracle software code related to a database for the institution's CommSee customer service application was found to contain an abnormally...; Tags: Customer Service, Oracle Corp., Australia, Product Marketing, Tools & Techniques, Customer Relationship Management (CRM), Marketing, Management, Enterprise Software, Software, Michael Krigsman; Blog posts 2008-03-07
Momentum Webcast: Do Extraordinary Things Every Day With Microsoft Dynamics CRM! (Level 100): Today's competitive business environment requires real people to do extraordinary things every day. Microsoft Dynamics CRM offers innovative ways to access this powerful relationship management solution and empower the employees to respond quickly to customer demands and increase customer satisfaction. This webcast shows how the productivity of sales, customer service,...; Tags: Microsoft Dynamics, Webcast, Microsoft Dynamics CRM, Microsoft Corp., CRM, Customer Relationship Management (CRM), Advertising & Promotion, Product Marketing, Enterprise Software, Software, Marketing; Webcasts 2008-03-05
Harris Corporation Streamlines Manufacturing Assembly Operations: Harris Corporation, an international communications and information technology company, serves government, defense, and commercial markets. Harris Corporation wanted to provide product design, implementation, and testing teams with instant access to product data and information and communicate change requests and assembly instructions. The challenge was to unlock highly technical information to...; Tags: Oracle Corp., Manufacturing, Government, Product Marketing, Marketing; Case studies 2008-03-01
IWBank Improves Service and Insight With Advanced Business Intelligence Capabilities: Established in 1999, IWBank specializes in online banking and financial services. IWBank wanted to respond promptly to requests from bank customers and optimize customer service and marketing processes. The challenge was to ensure continuous monitoring of Service Level Agreements SLAs and verify achievement of marketing activities goals. IWBank implemented Oracle's...; Tags: Business Intelligence, Customer Service, Oracle Corp., IWBank, Product Marketing, Customer Relationship Management (CRM), Marketing Research, Marketing, Enterprise Software, Software; Case studies 2008-03-01
Edubuntu "Hardy" release almost ready for prime time: Recent discussions on the Edubuntu users' list suggest that Edubuntu's Hardy Heron (Version 8.4) release scheduled for April will bring solutions to a few long-standing problems, as well as long-term support. While Version 7.10 was quite stable and worked very well, 8.4 may be just the ticket for summer...; Tags: Hardy Heron, Productivity, Product Marketing, Marketing, Christopher Dawson; Blog posts 2008-02-26
Internet registrar Go Daddy deploys a "NICE" VoIP analytics solution: You may have heard of Internet registrar and hosting service Go Daddy. We're talking more than 27 million Internet domains under management. With all of these accounts, you could accurately expect Go Daddy to receive a significant amount of customer calls per day. Stuff like, "how...; Tags: Customer Service, VoIP, Analytics, NICE Systems Ltd., Financial Planning, Internet, Customer Relationship Management (CRM), Call Centers, Product Marketing, Finance, Enterprise Software, Software, It Operations, Marketing, Russell Shaw; Blog posts 2008-02-20
Discover the Convenience of Remote Deposit Solutions from IBM.: The IBM Remote Deposit eKit is a must-read for financial institutions like banks and credit unions. You'll gain insight on the latest remote deposit capture RDC technology, and explore solutions that help companies scan account information and electronically deposit funds. You'll learn how RDC can reduce costs, increase customer service...; Tags: IBM Corp., IBM Remote Deposit eKit, eKit, Financial Services, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software; Resource centers 2008-02-20
Continental Airlines Optimizes Security and Streamlines Application Management: As one of the world's leading air carriers, Continental Airlines is committed to implementing advanced technologies that help improve operations and customer service. Recently, the company began upgrading its server environment to the Windows Server 2008 operating system and is streamlining Web application management with the troubleshooting and configuration capabilities...; Tags: Customer Service, Continental Airlines Inc., Environment, Application Management, Microsoft Windows Server 2008, Product Marketing, Customer Relationship Management (CRM), Microsoft Windows, Security, Operating Systems, Software, Marketing, Enterprise Software; Case studies 2008-02-01
The B&B Hotels Group Reduces Customer Service Response Time by 70%: For more than a decade, B&B Hotels Group has been designing and developing hotels with an innovative concept - combining low cost and quality. B&B Hotels Group wanted to implement an efficient Customer Relationship Management CRM solution that is easy to deploy and ensure that employees across the organization can...; Tags: Customer Service, Oracle Corp., CRM Solution, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Product Marketing, Enterprise Software, Software, Marketing; Case studies 2008-02-01
Product Lifecycle Management in the Food and Beverage Industry: Companies in the food and beverage industry face many challenges in managing their products and competing in the industry - including retail consolidation, ineffective innovation, increasing regulatory requirements, empowered consumers, and complex supply chains. An integrated Product Lifecycle Management PLM solution can streamline and improve the fundamental processes that influence...; Tags: Food, Product Lifecycle, Industry, Beverage, Product Lifecycle Management, Food & Beverage, Product Marketing, Manufacturing, Marketing; White papers 2008-02-01
Digital Lifecycle Simulation: Digital Simulation CAE is increasingly recognized as being critical to improving product development efficiency. However, many companies have not realized expected returns on their simulation investments because simulation activities are disconnected from mainstream development processes and results arrive too late to influence design. In this paper, the user explores how...; Tags: Siemens AG, Product Development, Product Marketing, Strategy, Research & Development, Business Operations, Marketing, Management; White papers 2008-02-01
Middle East Internet outage: Do you have backups for your offshore ops?: Countries across the Middle East are sans Internet connections due to a cable break on Wednesday. Two lessons: The Internet in some areas lack redundancy and telecommunications infrastructure is weak. And companies that outsource customer service operations offshore need to plan ahead. Egypt's Minister of Communications and...; Tags: Offshore, Customer Service, Call-center, Backup, Outage, Egypt, Internet, Outsourcing, Cable, Customer Relationship Management (CRM), Manufacturing, Call Centers, Product Marketing, Network Technology, It Operations, Business Operations, Outsourcing & Subcontracting, Telecommunications, Personal Technology, Enterprise Software, Software, Marketing, Networking, Larry Dignan; Blog posts 2008-01-31
Business Restructuring Expert (exe): Business Restructuring Expert is an all-in-one software program that provides you with the tools needed to restructure a business. The program uses a simple step-by-step process so that you can easily create your business restructuring plan. After you have created your business restructuring plan, Business Restructuring Expert provides you with...; Tags: Business Restructuring Expert, Strategic Planning, Productivity, Product Marketing, Customer Relationship Management (CRM), Strategy, Management, Marketing, Enterprise Software, Software; Software downloads 2008-01-24
Highly Scalable and Optimized Service Portal for a Large Bank: 540 braches and over 1000 ATMs make the client India's second largest bank with assets exceeding INR 1 trillion. MindTree Consulting leveraged its expertise on web technologies and in the banking and finance domain to develop a highly scalable customer service portal for a large bank. This cost effective portal...; Tags: MindTree Consulting, Bank, Customer Service, Portals, Web Technology, Product Marketing, Financial Services, Customer Relationship Management (CRM), Internet, Marketing, Enterprise Software, Software; Case studies 2008-01-24