Outsourcing Company

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Offshore outsourcers turn cautious

The three primary publicly traded offshore outsourcing companies have turned cautious about the future even as their financial results remain strong. Among the worries--a weak dollar that's hurting revenue and margins, economic uncertainty, murky IT budgets and a concentration of financial services and retail customers. Meanwhile, CIOs...

Tags: Revenue, Wipro Technologies, Financial Service, Outsourcing Company, Net Income, Infosys Technologies Ltd., Outsourcing, Operational Accounting, Financial Planning, Financial Services, It Operations, Business Operations, Outsourcing & Subcontracting, Finance, Larry Dignan

Blog posts 2008-07-18

Should your firm offload its offshore operations to an outsourcing provider?

Some interesting debate going on regarding whether firms which have already established offshore service centers (termed as "captives") are better off selling these centers to outsourcing providers.  It would be interesting to hear your views - especially if you work with offshore staff within your own firm - on whether you'd...

Tags: Outsourcing Company, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting, Phil Fersht

Blog posts 2008-02-16

Indian outsourcers to earn $220-280 bln by 2012

Everest Research Institute found that the addressable market for Indian BPO outsourcers will be $220 bln to $280 bln by 2012. Today, the report says, the total offshore BPO market is about $28 bln, with the Indian-sourced portion of that at $10.2 bln. by AM

Tags: Outsourcing Company, Outsourcing, Business Process Outsourcing (BPO), It Operations, Business Operations, Outsourcing & Subcontracting, AM

Blog posts 2008-02-14

Maintaining a 25% profit margin in this crazy world of globalization

I wanted to share some interesting discussion earlier last year between BusinessWeek's Steve Hamm and Tata Consultancy Services' TCS CFO S. Mahalingham, which reveals some fascinating insight into how TCS has managed to maintain profit margins at the 25% level, despite intense pressures from wage inflation, employee attrition, aggressive competition...

Tags: Card, India, Tata Consultancy Services Ltd., Outsourcing Company, Supplier, Globalization, Profit Margin, S. Mahalingham, Outsourcing, Professional Development, Channel Management, It Operations, Business Operations, Outsourcing & Subcontracting, Career, Marketing, Phil Fersht

Blog posts 2008-01-06

Outsourcing Predictions for 2008... in a nutshell

 Let's not beat around the bush...here's what happening next year in the "O" world: 1) Offshoring panic will continue, but will force providers to innovate. Concerns over the appreciating rupee, weakening dollar, wage inflation and employee attrition will continue to have a powerful impact on the global...

Tags: Human Resources, Oracle Corp., BPO, Outsourcing Company, Outsourcing, Business Process Outsourcing (BPO), It Operations, Business Operations, Outsourcing & Subcontracting, Phil Fersht

Blog posts 2007-12-20

Wipro bolsters U.S. operations with Infocrossing

Indian outsourcing giant Wipro Technologies said Monday that it will acquire Infocrossing, a U.S. outsourcing firm for about $412 million. In a statement, Wipro said it is paying $18.70 in cash for each share of Infocrossing. The deal is expected to close in the fourth quarter. The move comes as...

Tags: U.S., Wipro Technologies, Outsourcing Company, Outsourcing, Larry Dignan

Blog posts 2007-08-06

Ending H-1B indentured servitude

As noted in a previous blog, the quota of H-1B visas was filled within a single day, leading to a situation where the visas will be allocated based on a lottery system - hardly a sensible means by which to allocate such things. What many articles discussing the situation didnt...

Tags: General, Outsourcing, IT Management, Economic Policy

Blog posts 2007-04-13

Virtual Contact Centers and Outsourcer Management: Unlocking the Potential of Virtual Contact Centers

In a business world witnessing rapid globalization and consolidation, Virtual Contact Centres VCCs promise compelling financial savings and customer service benefits. However, achieving these aims is often difficult. This White Paper reviews the market drivers for VCCs, options for outsourcing, and the financial and...

Tags: Financial, Outsourcing Company, Contact Center, Call Centers, Outsourcing, Customer Relationship Management (CRM), Globalization, Financial Accounting, It Operations, Business Operations, Outsourcing & Subcontracting, Enterprise Software, Software, Strategy, Management, Finance

White papers 2007-03-12

'Hope and Trust' Is Not a Strategy

There is still the need for SLAs and for a well written contract when outsourcing the business critical applications. But SLAs should not simply look at the end result of what is delivered to the organisation by the outsourcer. The SLAs should include components regarding what the outsourcer is doing,...

Tags: Strategy, SLA, Outsourcing Company, Service Level Management, Outsourcing, It Operations, It service Management, Business Operations, Outsourcing & Subcontracting

White papers 2006-10-31

Outsourcing and confidentiality

Several of the people who commented on my Feb 14th out-sourcing blog mentioned concerns over data privacy. Here's how no_axe_to_grind phrased it: One negative you missed. Law enforcement/spying Assume you out source something/anything to do with your companies/customers data. If you are served with a court order to hand...

Tags: outsourcing company

Blog posts 2006-03-01

So, What Do You Offer?

Internal IT groups are under constant pressure to justify their existence. When compared to an outsourcer, Internal IT IIT is at a disadvantage because the outsourcer can readily present management a list of services that are available, descriptions of each, available service level plans and their associated costs. This is...

Tags: Outsourcing Company, Jupitermedia Corp., Service, IIT, Outsourcing, ITIL, It Operations, Business Operations, Outsourcing & Subcontracting, It Services

White papers 2006-02-27

F&A Outsourcing Providers Discover Competitive Advantage With Real-Time Transaction Inspection

Business Process Outsourcing BPO service providers specializing in Finance and Accounting (F&A) see a growing market opportunity but already face increasing price pressures. Advisory firms are commoditizing engagements and defining what service level guarantees should be. In addition, costs keep escalating in offshore locations, diminishing some benefits of labor arbitrage....

Tags: Competitive Advantage, Outsourcing Company, Outsourcing Venture, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting

White papers 2006-02-16

Study: Outsourcers need industry savvy

Study: Outsourcers need industry savvyoverblownI've worked at several prominent companies that discovered the hard way that outsourcing is much more expensive and difficult than most think.what's more important is that companies keep on top of hiring fewer but better IT/programmers, and using IT to improve the business, which means tighter...

Tags: Recruitment & Selection, outsourcing company, outsourcing, IBM Corp., middleman, industry

Discussion threads 2004-01-15

Managing an IT-Outsourcing Partnership in Asia Case Study: The Relationship Between a Global Outsourcing Company and its Global IT Services Supplier

This paper describes a case study of an Asian Information Technology IT outsourcing partnership in the discrete manufacturing industry. Interviews with business and IT executives of both the outsourcing company and the IT supplier provided the necessary insights. This article aims to provide a...

Tags: Information Technology, Outsourcing Company, IT Outsourcing, Tilburg University, Outsourcing, It Services, It Operations, Business Operations, Outsourcing & Subcontracting

White papers 2002-09-01

Security and Assurance in Outsource Contracts: Driving Standards Agency

The DSA, like many organisations that outsourced their IT, does have a dedicated department to manage the outsourcer and the relevant infrastructure. However, within this, the importance of managing the security aspects of this infrastructure and providing oversight of security were not really recognised. The Information Assurance team understood that...

Tags: Agency, Siemens AG, Outsourcing Company, Outsource, Standards, Outsourcing, Security, It Operations, Business Operations, Outsourcing & Subcontracting

Case studies

Oxygen Business Solutions Expands Customer Base, Lifts Earnings by 300 Percent

Oxygen Business Solutions Limited is a leading information technology services and outsourcing company specializing in supporting SAP users in Australasia. The challenge was to transform internal shared-services organization into customer-focused outsourcing company with capacity and credibility to successfully support all aspects of client IT needs. Oxygen implemented BMC enterprise systems...

Tags: BMC Software Inc., Oxygen, Information Technology, Outsourcing Company, Earnings, Outsourcing, It Management, It Operations, Business Operations, Outsourcing & Subcontracting, It service Management

Case studies

Bigger Isn't Necessarily Better: Why a Leading Candy Manufacturer Chose a Mid-Market Specialist

In 1997, Russell Stover Candies RSC outsourced its legacy information systems. However, by early 1999, they were unhappy with their chosen outsourcing provider - one of the world's largest outsourcing companies. The outsourcer's poor performance affected RSC's ability. Because of various issues, RSC considered bringing its entire IT infrastructure and...

Tags: Information Technology, Outsourcing Company, Outsourcing, Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Management

Case studies

Additional Resources

What paper trail?

I've been carting around my latest sheaf of press releases about the green-ness of electronic document technology for weeks now. Yes, as I've blogged before, I am still one of those people who can't help printing out certain emails in order to act on them. Yes, it's bad, I know....

Tags: Xerox Corp., Paper Trail, Survey, Printers, Data Centers, Marketing Research, Hardware, Peripherals, Storage, Data Management, Marketing, Heather Clancy

Blog posts 2008-07-25

Talent development

Earlier this week I attended Fortune magazine's Brainstorm Tech conference which "aims to sharpen the thinking of the very well heeled attendees about the escalating impact of tech-driven change for all business and global society". There was a terrific menu of topics on offer:...

Tags: Talent, Collaboration, CEO, HCL, Workforce Management, Human Resources, Oliver Marks

Blog posts 2008-07-25

Microsoft joins 'patch DNS now' chant; Apple patch missing

On the heels of the release of weaponized exploit code for the DNS cache poisoning vulnerability, Microsoft has joined the chorus of security pros pleading with DNS server providers to immediately apply patches to protect users from malicious attacks. The Redmond, Wash. security...

Tags: Apple Macintosh, DNS, Vulnerability, Apple Inc., Exploit Code, Microsoft Corp., Attack, Dan Kaminsky, Domain Names, Apple Mac OS X, Networking, Security, Internet, Operating Systems, Software, Apple Mac OS, Ryan Naraine

Blog posts 2008-07-25