Online Support Resources on ZDNet

ZDNet Resources

CDMenuPro (exe): CDMenuPro has been designed to create autorun menu applications for CD, DVD and USB Flash Drive. It comes with a large number of templates and project assistants that enable anyone to create professional results in no time at all. Make an Impression on Your CD Users by Using Creative Menu...; Tags: Klaus Schwenk, CD, Online Support, CDMenuPro; Software downloads 2008-01-09
The Business of Online Support: Achieving Your Competitive Support Advantage: Today's enterprises are increasingly turning to real-time, Web-enabled technology as the primary means to reduce support costs and increase customer satisfaction. This white paper explores how the optimum Web support application will provide multiple channels of support that quickly and reliably manage complex support calls and Web-based self-service escalations while...; Tags: Web, Online Support, Motorola Inc., Channel Management, Marketing; White papers 2007-07-01
Quick Guide to English Verbs (exe): Free English4Today studyGuide: Guide to English language verbs and tenses with optional online support materials and exercises. Part of a series of free studyGuides developed by English4Today.com for school, college, university and EFL students. Easy navigation and very simple install and uninstall. Covers all of the main English verb forms...; Tags: Online Support, Verb; Software downloads 2007-02-06
Dell hooks up PC customers with Online Support: Dell hooks up PC customers with online supportDell support...strange that Dell has direct one on one support for its US customers & NOT Canadian sustomers, when its teck support originates in CanadaMissing a HUGE opportunity...Dell, and every other Box-Builder is missing a great opportunity. Instead of throwing $100 million at...; Tags: Desktops, PRODUCTIVITY, online support, DellConnect, Internet Tech Support, Dell Computer Corp., PC; Discussion threads 2006-06-03
iView Media (exe): iView Media is essential for anyone who needs to quickly and easily manage, organize, distribute, and archive a growing inventory of digital media, such as photos, illustrations, audio, and video. Create compact, cross-platform catalogs that can be distributed via the Internet, across servers or volumes, or via portable media such...; Tags: Movie, Media, Online Support, iView Media, Advertising & Promotion, Marketing; Software downloads 2005-11-14

Broadband subscribers prefer telephone support: 52% of broadband subscribers in the US who have used both the Internet and the telephone for broadband technical support prefer to use the telephone than any other support outlet. Zanthus surveyed 565 residential broadband subscribers in the US in May 2003 and reports that while the phone is the...; Tags: online support, telephone, broadband; Blog posts 2003-10-15
Online Support Communities: Best Practices and Deployment Tips for Reducing Costs and Increasing Customer Satisfaction: Harnessing customer feedback to improve your products and services can translate into a real competitive advantage. That's why a growing number of companies are deploying online support communities. Indeed, a well designed and properly moderated online support community delivers a number of key business benefits, including the ability to: ...; Tags: best practice, benefit, competitive advantage, customer satisfaction, lithium, online support; White papers

Additional Resources

Is anyone ready to process a trillion events per day?: What is event processing and how could it make a difference? Here is one example of where it could take us: Scientists are talking about the possibility of an in-body network that could detect heart attacks or diabetic collapses and alert emergency services. A typical company deals...; Tags: Event, Supply Chain Management (SCM), Sales Strategy, Financial Services, Enterprise Software, Software, Sales, Joe McKendrick; Blog posts 2008-05-11
A sailing robot to cross the Atlantic: The Times of London reports that seven robotic craft will compete in a race across the Atlantic Ocean in October 2008. One of them, 'Pinta the robot sailing boat,' has been designed at Aberystwyth University, Wales, UK. Pinta is expected to sail for three months at a maximum speed of...; Tags: Pinta, Robots, Emerging Technologies, Roland Piquepaille; Blog posts 2008-05-11
All USB ports aren't created equal: All USB ports aren't created equalPretty much convincedGood grief. What has happened to journalism today? Never mind. I already know.Point is, you don't need to be pretty much convinced. There's this radical concept that's been floating around for about 400 years called the scientific method. It's key element is experiment....; Tags: Microsoft Windows Vista (Longhorn), USB port, Microsoft Windows Vista, hardware; Discussion threads 2008-05-10
Photos: Top 10 reviews of the week: Here are CNET Reviews' 10 favorite items from the past week, including Apple's 24-inch iMac, a Beltronics radar detector, and the "most sophisticated NAS device" CNET has tested.Here''s our weekly roundup of the new products CNET reviewers liked best. 1. 2008 BMW 135i Coupe Editors'' rating: 8.9...; Tags: built-In, Battery, Photograph, Bottom Line, Navigation System, CNET', Price, Keyboards, Engineering, Network-Attached Storage (NAS), Hardware, Peripherals, Storage, CNET News.com; Image galleries 2008-05-10
Blaupunkt New Orleans MP58: The New Orleans MP58 shows that Blaupunkt customers get what they pay for. In contrast with the Brisbane SD48 that we reviewed recently, the New Orleans MP58is a stylish head unit with a well-thought-out interface for letting drivers search their MP3 files with ease. It may not have the...; Tags: Digital music, Digital media, New Orleans MP58, Blaupunkt, disc, display; Product reviews 2008-05-09
Philips DCP851 portable DVD player w/ iPod dock: While the DCP750 and DCP850 weren't the first portable DVD players to include built-in iPod docks, the Philips brand ensured that they made a bigger splash than earlier models from the likes of iLuv. For 2008, Philips has overhauled the design, opting for a tablet configuration instead of the standard...; Tags: Digital music, Digital media, Consumer electronics, Media players, DVD player, Philips DCP851, Apple iPod, Philips Electronics N.V., DVD; Product reviews 2008-05-09
Why MSFT must make an acquisition in online media: Why MSFT must make an acquisition in online mediaAnti-economies of scaleYou can't just be a big fat monster and demand more more more.Humans are cleverer than that.MS should mitigate the importance of searchI personally believe having ad overlays on music tracks and video could be a great way to mitigate...; Tags: Engineering, Microsoft Corp., algorithm, search algorithm, Google Inc., Web page, online media, MSFT, acquisition; Discussion threads 2008-05-09
VCs put big sums into SaaS: Several SaaS vendors have announced some big funding rounds the past couple of weeks, which suggests that SaaS is still able to command strong VC support where vendors can show good traction for their offerings. The three rounds that caught my eye were: Rearden Commerce, $100 million....; Tags: Software-as-a-service, Rearden Commerce, Analytics, Sales Compensation, Intacct, Software As A Service (SaaS), Sales Force Management, Sales Strategy, Emerging Technologies, Sales, Phil Wainewright; Blog posts 2008-05-09
Climate Counts tells climate-conscious buyers to avoid Apple: Climate Counts tells climate-conscious buyers to avoid AppleThis is bull!Everyone knows Apples are organic.A threw away an apple just last week......and already it has started decomposing. In another month, it will be gone entirely. These guys are full of it.RE: Climate Counts tells climate-conscious buyers to avoid AppleAdrien: Did you...; Tags: Climate Counts, Apple Inc.; Discussion threads 2008-05-09
Microsoft not pulling XP SP3 again (so far): Microsoft isn't halting Windows XP Service Pack (SP) 3 distribution -- so far, at least -- in spite of endless-reboot problems reported by AMD-based PC customers, a company spokeswoman said on May 9. Reports of the reboot problem are cropping up on Microsoft forums and other sites...; Tags: Mary Jo Foley; Blog posts 2008-05-09
Rumor Mill: What's on the Apple horizon: Rumor Mill: What's on the Apple horizonA rumour we haven't heard recently...I'm disappointed there haven't been rumours of Apple automobile products since the talks between Jobs and Volkswagen allegedly fell through. I'd love an iPod-esque car stereo system which synced with my iTunes over Wifi and gave me access to...; Tags: Digital music, rumour, Apple Inc., Rumor Mill; Discussion threads 2008-05-09
Why MSFT must make an acquisition in online media: Businessweek's cover story is: "Inside Microsoft's War Against Google - With Yahoo off the table, Microsoft plans to challenge Google's online-ad juggernaut alone. A behind-the-scenes look at its provocative strategy." This behind the scenes look isn't very deep. It mostly centers on MSFT's "top U.S. salesman for...; Tags: Acquisition, Advertisement, Online Media, Microsoft Corp., Online Advertising, MSFT, Tom Foremski; Blog posts 2008-05-09
First look at OpenOffice.org 3.0 beta: First look at OpenOffice.org 3.0 betaOLD NEWS: Don't expect OpenOffice to develop more perfect compatibilityI gave up on OpenOffice a long long time ago and I'm not surprised that the compatibility is still pitiful. OpenOffice's Presentation could never handle PowerPoint files properly. OpenOffice's Writer could handle simple documents,...; Tags: OPEN SOURCE, OpenOffice.org, OpenOffice, Microsoft Office, Microsoft Corp.; Discussion threads 2008-05-09