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Web Help Desk (dmg)

The Web Help Desk software offers an industry-leading feature set that allows you to dynamically route, track and fulfill your service support requests with ease, all through an intuitive interface and 2-way email. Being a Web-based, platform independent solution, the Web Help Desk provides a low cost of ownership, ultimate...

Tags: Service Desk, Web, MacsDesign Studio, Channel Management, Service Level Management, It Services, Marketing, It Operations, It service Management

Software downloads 2008-06-17

Web Help Desk (exe)

The Web Help Desk software offers an industry-leading feature set that allows you to dynamically route track and fulfill your service support requests with ease, all through an intuitive interface and 2-way email. As a 100% Web based, platform independent solution, the Web Help Desk provides a low cost of...

Tags: Service Desk, Web, MacsDesign Studio, Channel Management, Service Level Management, It Services, Marketing, It Operations, It service Management

Software downloads 2008-06-13

Additional Resources

Coming on Patch Tuesday: 8 bulletins, 6 critical

The final Microsoft Patch Tuesday for 2008 will be a big one: 8 bulletins covering serious code execution flaws in a wide range of ubiquitous software. According to the company's advance notice mechanism,  six of the eight bulletins will be rated "critical," Microsoft's highest severity rating. The...

Tags: Flaw, Microsoft Corp., Bulletin, Microsoft Windows, Operating Systems, Software, Ryan Naraine

Blog posts 2008-12-05

JavaFX Q&A

To learn more about the technical aspects of today's launch of JavaFX including its support in NetBeans and Eclipse I spoke in depth with Eric Klein, VP of Java Marketing at Sun, and Octavian Tanase, Senior Director of the Java Platform Group. For a more business oriented perspective see the...

Tags: Developer, Application, Mobile, Ed, Eric, FX, JavaFX Script, Q., FX Common, Flex, Programming Languages, Java, Software Development, Software/Web Development, Ed Burnette

Blog posts 2008-12-04

Holiday Gift Guide 2008: Best luxe Mac accessories

What do you get for that special person on your list already owns a Mac, iPod and a nice digital camera? Accessories! Here are my picks for the Best Luxe accessories ($200 and up) that are perfect for the Mac user with everything. Don't forget...

Tags: Apple Macintosh, Accessory, Video, Blu-ray, Camera, FlipShare Software, 7xx-series, Desktops, Hardware, Jason D. O\'Grady

Blog posts 2008-12-02

Who put the 'crap' in 'Crapintosh'?

Who put the 'crap' in 'Crapintosh'?Matte Screen - YESI agree wholeheartedly with your final words. Why anyone would think that a highly reflective gloss LCD screen is preferable to a non-reflective matte one beats me.RE: MariusSilverwolfHe's got a degree in English Literature; he's more qualified than me to write on...

Tags: Desktops, Apple Macintosh, Crapintosh, PC

Discussion threads 2008-12-02

Gateway M-7818u

The Gateway M-7818u is a fixed configuration version of the manufacturer's midsize M series and is currently available through OfficeMax. As with the other versions of the M series we've reviewed, we like the design of the M-7818u, which combines an attractive display and comfortable keyboard inside of a stylish...

Tags: Notebooks, Gateway M-7818u, Gateway Inc., laptop computer

Product reviews 2008-11-26

Move over, Ajax. Here comes Microsoft's 'Kojax'

Move over, Ajax. Here comes Microsoft's 'Kojax'is that accurate?[i]using a combination of Visual Studio tools and JavaScript, on Java-based mobile phones.[/i].Is M$ embracing Java?...Or may be it is getting ready to buy Sun at a firesale price.Silverlight Lite ?Could it be Silverlight Lite ?Some possible connectionsLive Mesh / Live Framework,...

Tags: Microsoft Just, Kojax, Microsoft Corp., AJAX, Microsoft Silverlight, Here Come

Discussion threads 2008-11-25

Is Apple pricing itself out of education?

Is Apple pricing itself out of education?Apple is destinedto remain a niche 'elite' market player.o Their O/S is proprietary, o Their iPOD is proprietary,o Their iPhone is proprietary,o Their Mac is proprietary,o Their Hardware is proprietary and locked to their O/S.Apple has essentially 'locked' itself into a limited market for...

Tags: Desktops, pricing strategy, Apple Inc., education, Microsoft Windows NT, Apple MacBook

Discussion threads 2008-11-25

ZDNet Holiday Gift Guide: Top desktops for any budget

Desktops get little love these days as more and more users opt for notebook PCs. Laptops have closed the gap in recent years in terms of features and performance. But the fact remains that desktops deliver a lot more bang for buck. In fact, you can...

Tags: Game, Hard Drive, Dell Computer Corp., Gateway Inc., PC, Memory, Microsoft Windows, Advanced Micro Devices Inc., Graphics, Intel Corp., Quad-core System, Studio, Flash Memory, Desktops, Processors, Hardware, Semiconductors, Components, John Morris

Blog posts 2008-11-24

Panasonic SDR-S7

Panasonic SDR-S7Panasonic SDR-S7 reviewWith its compact size and very cool styling the, Panasonic SDR-S7 is small enough to slip in a pocket or bag and cool enough to take everywhere you go. This is one easy to handle, stylish SD camcorder you'll never want to be without.Some features included; ‘shock-resistant’...

Tags: Memory, Flash memory, Panasonic SDR-S7, Panasonic

Discussion threads 2008-11-20

Dell Studio XPS

The Dell Studio XPS is the fourth PC we've reviewed from Dell using the same glossy black midtower chassis. We're still excited by this system, however, because it's another affordable PC with Intel's powerful new Core i7 desktop CPU. The Studio XPS reviewed here is a $1,299 configuration that outperforms...

Tags: Desktops, Processors, Dell Computer Corp., Studio XPS, Intel Core Microarchitecture, Gateway Inc., Dell Studio XPS, Core-i7, Dell Studio, PC

Product reviews 2008-11-19

Dell: How bad is it?

Dell: How bad is it?They're advertising is shot, tooThe holiday radio ads targeted at businesses are abysmal. Carolers singing about getting "trendy desktops?" Apparently they ditched the real ad agency and hired a bunch of people off the street who just watched the latest iteration of High School...

Tags: Sales strategy, Sales force management, NOW IT, Dell Computer Corp.

Discussion threads 2008-11-19

First Core i7 desktops from Dell, Alienware and Gateway

Now that Intel has officially released its Core i7 processor, fresh desktops are arriving daily. Dell has released four systems with Core i7 processors, including one mainstream Studio XPS desktop and three gaming rigs. Gateway also announced two FX-series gaming systems. Notably absent is HP, which has yet to announce...

Tags: Desktop, Alienware, Hard Drive, Dell Computer Corp., Gateway Inc., Memory, Core, Gateway FX6800-01, Games, Microsoft Windows Vista (Longhorn), Flash Memory, Personal Technology, Operating Systems, Microsoft Windows, Software, John Morris

Blog posts 2008-11-19

Microsoft kills Windows Live OneCare and Equipt subscription services

Microsoft kills Windows Live OneCare and Equipt subscription servicesFREE anti-virus anti-physing s/w for windows usersThat's what licensed windows users need! It will also encourage people to use license copies.RE: Microsoft kills Windows Live OneCare and Equipt subscription servicesThis is very strange..it makes MS look indecisive and incapable, especially as...

Tags: Equipt, Microsoft Corp., Microsoft kills Windows Live OneCare, Microsoft Kills, Equipt subscription service, subscription service

Discussion threads 2008-11-18

Parallels Desktop 4 for Mac or how I lost my socks

Parallels Desktop 4 for Mac or how I lost my socksAgreed...My Dell desktop "stopped working" about a month ago, and although I'd been planning to move to an "all Mac" environment in my home office/studio, I was reluctant. I work from home, and use MS Word--the PC version, not the...

Tags: Desktops, Operating systems, Parallels Desktop 4, operating system, Apple Macintosh, sock

Discussion threads 2008-11-18

Gateway FX6800-01e

Gateway's FX6800-01e is the first mainstream PC we've seen with Intel's new Core i7 desktop processor, but that's far from the only exciting feature in this desktop. A smartly spruced-up case design and a forward-looking motherboard give this PC a decided edge over its competition. The orange-and-black case might not...

Tags: Desktops, Digital media, Gateway FX6800-01e, Gateway Inc., front panel

Product reviews 2008-11-18

iPhone vs. Android development: Day 1

As I mentioned last week I've started learning more about developing for the Apple iPhone. This week I'll be sharing my experiences during a 5-day course on iPhone programming presented by Joe Conway from Big Nerd Ranch. In particular, I'll be pointing out differences between Android and iPhone development. ...

Tags: Apple iPhone, Android, Interface Builder Program, Programming Languages, C/C++, Development Tools, Telecom & Utilities, Java, Software Development, Software/Web Development, Ed Burnette

Blog posts 2008-11-17

iPhone vs. Android development: Day 1

iPhone vs. Android development: Day 1Development environment requirementsDoes Apple give you the freedom to choose the OS you use to develop for the iPhone? Are you forced to use this Xcode application you wrote about or can you choose your favorite code editor?Does Google give you the freedom to choose...

Tags: Microsoft Windows, Java development tools, Operating systems, Linux, Apple Mac OS, OPEN SOURCE, Apple iPhone, Day 1, Eclipse, Apple Xcode

Discussion threads 2008-11-17

What does 'SharePoint in the cloud' really mean?

What does 'SharePoint in the cloud' really mean?More GARBAGENobody wants Exchange. Utter Garbage from Microsoft.Sharepoint is the problem looking for a solution and is garbage.Nothing to see here - we want less Microsoft, not more.RE: What does 'SharePoint in the cloud' really mean?Our team of 3 tried programming SharePoint...

Tags: Groupware, Collaboration, Enterprise software, First MS, Microsoft SharePoint, Microsoft Corp.

Discussion threads 2008-11-17