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- BridgeTrak Help Desk Software (exe)
- Now part of ScriptLogic's award winning, desktop management offering. Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom/required fields, knowledgebase, scrolling message bar, reports, queries, product and contract tracking, etc. Expansion tools are available for customer self-help via the Web, auto issue...
- Software downloads 2008-01-09
- Tele-Support HelpDesk (exe)
- For help desk, customer service, tech support, and call tracking applications. This is a fully functional help desk application that runs stand-alone (built in contact manager) or integrates with ACT! GoldMine, or Microsoft Business Contact Manager (BCM)contact managers. Includes in-bound/out-bound e-mail processing and linking feature, intake forms, knowledgebase system, bug...
- Software downloads 2007-08-23
- Newsgator updates Knowledgebase on OPML export problem, hints at new feature too
- If you caught my blog and video yesterday, then youd know I was having some difficulties getting Newsgators OPML export process to work. Today, from Newsgator Technologies Inc. product support manager Ronnie Gilbertson comes an update on that OPML problem. Via e-mail Gilbertson wrote: This is a follow up to...
- Blog posts 2006-12-14
- NetXtract Personal (exe)
- This Internet research productivity tool helps you to quickly pinpoint information within Web pages and documents. Save information to your own personal desktop knowledgebase. netXtract automatically indexes each document displayed by IE, extracts all contexts for any key term you choose and allows you to 'jump' directly to the context...
- Software downloads 2006-11-27
- Remlap Knowledgebase (exe)
- A free-form database organizer with Keyword Indexing. KnowledgeBase will help store and index all your information, making sure that vital data can be recalled within seconds. From study notes to course-work, research notes, personal information and spreadsheets, all can be managed efficently, easily and securely. Just about anything can be...
- Software downloads 2006-08-29
- Knowledge Is Power: The Knowledgebase Advantage of Novell ZENworks Asset Management
- Novell ZENworks Asset Management includes dozens of methods that enable it to discover, normalize, assimilate and present information effectively. This breakthrough product integrates asset inventory, software usage and license reconciliation to provide the most complete, accurate view of software installations and license compliance available. The combination of hardware, software and...
- White papers 2005-06-13
- TechNet Webcast: Introduction to Blogging for the IT Professional (Level 100)
- Information technology (IT) professionals are starting Web logs ("blogs") by the droves. Are you ready to join the IT blog knowledgebase? Publications like ComputerWorld have started blogging services for IT professionals, providing a foundation for your Web log presence. You can use blogging and associated technologies, like Really Simple Syndication,...
- Webcasts
- Podcast: Driving the Corporate Knowledgebase with Intellectual Property Management
- Listen to this Outlook Series podcast on enterprise search, featuring Laurent Simoneau, President and CEO of Coveo Solutions. Simoneau argues that corporate data is a critical strategic asset that loses its value if you can't find the information you need when you need it. Simoneau goes on to describe the...
- Webcasts
Additional Resources
- Minimizing XP SP3 woes - UPDATED
- I'm getting sporadic reports of Windows XP users having problems installing XP SP3 on some systems. Here are some tips to help make the install process a little smoother. Disable AV software It seems that some antivirus (AV) software causes the SP3 install to hang, while...
- Blog posts 2008-05-09
- SocialText moves the collaboration goalposts
- I caught up with Ross Mayfield, president of SocialText today to discuss its new products, SocialText Dashboard and SocialText People. Ross believes that wikis are the foundation for collaboration within the enterprise and that Dashboard and People represent the next iteration in the way people will...
- Blog posts 2008-04-17
- Preview's CMYK conversion bug
- Apple keeps improving its Preview application that comes with Mac OS X. However, a recent Apple technical note warns that when converting color spaces and formats, the software may bring unexpected (and unwelcome) changes to an image. According to the Knowledgebase document, the colors shift during the conversion of...
- Blog posts 2008-04-15
- CustomerReach Live Chat Server (zip)
- CustomerReach Live Chat Server allows companies to pay a one-time fee for a live chat product as an alternative to enrolling in a monthly subscription service. Businesses can chat with customers while they are visiting the company website. Unique benefits include a supervisor monitoring option and the ability to have...
- Software downloads 2008-04-14
- Microsoft Excel patch may lead to to calculation errors
- Microsoft plugged more than a few vulnerabilities in Excel last week, but the trade off may be calculation errors. Microsoft's Bill Sisk said in a post late Friday following the software giant's latest patch batch: I wanted to let you know that we have updated bulletin...
- Blog posts 2008-03-16
- D-Link DGL-4500 GamerLounge Xtreme N Gaming Router
- The D-Link DGL-4500 GamerLounge Xtreme N Gaming Router offers decent performance and a long list of features for home wireless networking and hardcore gamers. However, it lacks support for simultaneous 2.4GHz and 5GHz bands along with random resets during heavy loads. You may want to wait for a successor to...
- Product reviews 2008-02-26
- Netgear WNR854T RangeMax Next Wireless-N Router Gigabit Edition
- The Netgear WNR854T RangeMax Next Gigabit router isn't a new product, but in our recent sweep of Draft N routers, we decided to take a look this Netgear unit that provides Gigabit Ethernet wired networking along with Draft 2.0 of the 802.11n wireless standard. In labs testing, the WNR854T proved...
- Product reviews 2008-02-25
- Microsoft confirms Excel flaw; outlines defense
- The Microsoft Security Response Center has confirmed ongoing attacks against Excel and is recommending that users either run files through a tool that strips out exploit code or block Office 2003 and earlier formats except for those from trusted locations. In its advisory MSRC late Tuesday said:...
- Blog posts 2008-01-16
- Sunbelt CounterSpy 2.0
- In its first appearance, CounterSpy was the only antispyware product that correctly identified every piece of spyware in our current active-detection test. It did very well in active scanning, on-demand detection, and complete spyware removal. We also like its overall look and feel. CounterSpy also costs less than the competition...
- Product reviews 2007-12-12
- Sun Storage Consolidation and Virtualization Solution Boosts Performance, Lowers TCO
- KnowledgeBase Marketing provides information and database marketing solutions that enable companies to acquire and manage profitable customer relationships across traditional and Web-based contact points. The company's challenge was to provide cost-effective storage for data growing at more than 35% per year to improve storage utilization and management. They wanted to...
- Case studies 2007-12-01
- Panda Antivirus 2008
- This year, Panda offers two distinct antivirus products. To compare with other products tested and reviewed by CNET this year, we chose the Panda Antivirus 2008. A second product, Panda Antivirus plus Firewall 2008 was not reviewed. The $39.95 price for a three-user license is at the low end, which...
- Product reviews 2007-10-12
- Visual Source Safe 2005 Update CTP (exe)
- Visual Source Safe 2005 Update CTP is a prerelease rollup of bug fixes for Microsoft Visual SourceSafe 2005. Fixes in the GDR include stability, performance, data integrity, and usability enhancements in many areas of the product. Visual Source Safe 2005 Update CTP also improves compatibility with Visual Studio 2008 and...
- Software downloads 2007-09-13
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