It Operations Resources on ZDNet

ZDNet Resources

Oil's superspike may make telecommuting the norm: Can the price of crude--currently above $125 a barrel and the high gas prices that go with it--make telecommuting the norm? These questions come up typically with crises and natural disasters. For instance, if there was an avian flu outbreak workers across the U.S. would have to...; Tags: Information Technology, Worker, Telecommuting, Help Desk, Call Centers, Strategy, Human Resources, Workforce Management, It Operations, Management, Larry Dignan; Blog posts 2008-05-09
Government IT failures: "Room for improvement" [interview and podcast]: Given the size, scope and frequency of government IT failures, it's important to understand the dynamics underlying these projects. To learn more about federal IT, I interviewed two federal systems experts from CA, developer of the Clarity project portfolio management (PPM) solution. Gil...; Tags: Project, Podcast, Agency, Information Technology, OMB, Project Management, Tools & Techniques, Strategy, Advertising & Promotion, Government, It Operations, It service Management, Management, Marketing, Michael Krigsman; Blog posts 2008-05-07
SAP BPM - business fail?: On Sunday I sat through a day of SAP sponsored discussions around business process management as part of the company's ramp up to Sapphire08. In and among the presentations, Ginger Gatling, SAP NetWeaver BPM product manager introduced the packed room to Galaxy - aka SAP's NetWeaver Business Process Management environment....; Tags: BPM, SAP AG, Business Process Automation, Operational Planning, Strategy, Enterprise Software, It Operations, Business Operations, Management, Software, Dennis Howlett; Blog posts 2008-05-06
How do I... Wrap text around an image in Scribus?: For many businesses the creation of various printed materials is a must. Especially when outsourcing is not an option, you are going to have to create you own professional looking print media. And within your creation you are going to need to know some of the tricks of the trade....; Tags: Trick, Creation, Jack Wallen, Scribus, Desktop Publishing, Outsourcing, Software, It Operations, Business Operations, Outsourcing & Subcontracting; Download resources 2008-05-06
RationalPlan Viewer (3): RationalPlan Project Viewer by StandBySoft is a free project management software viewer, the perfect solution for anyone (from project stakeholders to team workers) to view your projects in detail. Usually project managers plan and control the projects from start to end and make the necessary changes. However, there are some...; Tags: Stakeholder, StandBySoft, Tools & Techniques, Project Management, Strategy, Management, It Operations, It service Management; Software downloads 2008-05-06

SmarterTrack (exe): SmarterTrack 3.x is a robust support Help Desk, Ticket System, Live Chat, Cost Analysis, Data Mining, Knowledge Base, Reporting, and Analytics software application through an elegant AJAX web interface. SmarterTrack brings the performance of a desktop application to the Web and can be run stand-alone or integrate with your customer...; Tags: Web, SmarterTools, AJAX, Help Desk, Data Mining, Channel Management, Call Centers, Desktops, Tools & Techniques, Internet, Software/Web Development, Web Development, Web 2.0, It Operations, Enterprise Software, Software, Data Management, Marketing, Hardware, Management; Software downloads 2008-05-06
News to know: Ubuntu; Microhoo; IT scapegoats; XP; Google: Notable headlines: Larry Dignan: Microsoft: Pondering the alternatives to Yahoo Microsoft should walk away from Yahoo WSJ: Ballmer's big choice Adrian Kingsley-Hughes: Adventures with Ubuntu 8.04 Gallery: A peek at Ubuntu 8.4 Jason Perlow: Ubuntu: I'm...; Tags: Ubuntu, Google Inc., Information Technology, Apple Inc., SOA, Microsoft Corp., Service-Oriented Architecture (SOA), Microsoft Windows, Phishing, Help Desk, Podcasts, Web Services, Microsoft Windows XP, Middleware, Call Centers, Enterprise Software, Software, Operating Systems, Security, Spam And Phishing, It Operations, Internet, Larry Dignan; Blog posts 2008-04-28
Is it time to dump the term "outsourcing"?: Is it time to dump the term "outsourcing"? by Phil Fersht; Tags: Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting, Phil Fersht; Blog posts 2008-04-27
Outsourcing highlights for April: Highlights from the award-winning outsourcing blog Horses for Sources for the month of April: Is the sub-prime lending crisis placing outsourcing engagements on the backburner, or providing an impetus to proceed faster? Quest for an Organic Approach to Offshore Outsourcing Cost-cutting...; Tags: Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting, Phil Fersht; Blog posts 2008-04-25
Easy Timer (exe): Easy Timesheets is an intuitive time tracking & project management solution that will help you increase your billable hours by better managing all your projects, clients and working hours. Used by professionals and project-oriented businesses worldwide to perform essential functions such as timesheet reporting and project management. A small team...; Tags: Xpress Software, Easy Timesheets, Project Management, Tools & Techniques, Strategy, It Operations, It service Management, Management; Software downloads 2008-04-25
Method123 (exe): Online Web Based Project Management Software that can also be downloaded to a PC. You can download a project management methodology complete with templates, examples and case studies. This methodology helps you manage projects faster and easier than before. Using the project management templates set, you can create project deliverables...; Tags: Method123, Project Management, Tools & Techniques, Strategy, It Operations, It service Management, Management; Software downloads 2008-04-25
Twitter turmoil: when does it end?: The news that Twitter's lead architect Blaine Cook and Lee Mighdoll, VP engineering have left should be no surprise. Let's be blunt. Despite the neutral language used in various posts, they were fired. One has to wonder whether Jack Dorsey is next, especially as he doesn't seem to understand the...; Tags: Twitter, Project Management, Tools & Techniques, Manufacturing, Strategy, It Operations, It service Management, Management, Dennis Howlett; Blog posts 2008-04-24
Twitter's race for stability: VP Mighdoll out: Twitter's VP of engineering and operations Lee Mighdoll has reportedly left the company. According to Silicon Alley Insider, which has been doing a bang-up job staying on top of the Twitter corporate shuffling, Mighdoll has left the company. Silicon Alley Insider's Peter Kafka reports that Mighdoll and...; Tags: Twitter, Silicon Alley Insider, Project Management, Tools & Techniques, Strategy, Leadership, It Operations, It service Management, Management, Larry Dignan; Blog posts 2008-04-24
SaaS is the secret sauce for OpenProj: Projity CEO Marc O'Brien called with his first update in a few months on OpenProj, the open source project management tool his company is pushing. The top line number is 1 million. That's how many OpenProj downloads he expects, just from Sourceforge, just this calendar year. ...; Tags: Software, Software-as-a-service, Open Source, OpenProj, Line Number, Software As A Service (SaaS), Tools & Techniques, Project Management, Emerging Technologies, Management, It Operations, It service Management, Dana Blankenhorn; Blog posts 2008-04-21
Siemens vs. Microsoft: Round Two: Siemens announced today two new UC-enabled Contact Center packages based on OpenScape UC Server, and a new Voice Portal solution. The products will be available June 30, 2008. The products are being driven in part by trends in the contact center and in part by trends...; Tags: Siemens AG, Siemens HiPath OpenScape, Contact Center, Microsoft Corp., UC, Call Centers, Groupware, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software, Dave Greenfield; Blog posts 2008-04-21
News to know: Yahoo; ToorCon; Microsoft Surface, XP; Apple; Psystar: Notable headlines: Larry Dignan: Microhoo: A frenetic week ahead; Yahoo could turn the tables on Microsoft Nathan McFeters: ToorCon Seattle 2008: Nuke plants, non-existent sub domain attacks, muffin diving, and Guitar Hero ToorCon gallery. Mary Jo Foley:...; Tags: Google Inc., Hard Drive, Larry Dignan, Microsoft Windows XP, Yahoo! Inc., Apple Inc., Microsoft Corp., Veterans Administration, Help Desk, Open Source, It Operations; Blog posts 2008-04-21
Innovate Over ERP with Service-Oriented Architecture, Business Process Management, and Enterprise Social Computing: In this free white paper, learn how to unlock the hidden potential of SAP and other Enterprise Resource Planning (ERP) systems to improve agility and responsiveness. Discover how the right mix of Service-Oriented Architecture (SOA), Business Process Management (BPM), and Enterprise Social Computing can dramatically increase the return on...; Tags: Business Process, BEA Systems Inc., BPM, Social Computing, ERP, SOA, Service-Oriented Architecture (SOA), Operational Planning, Enterprise Resource Planning (ERP), Business Process Automation, Enterprise Software, Web Services, Middleware, Software, Business Operations, It Operations; White papers 2008-04-21
Wavering on waves in Northern California: We are stuyding it. That's Pacific Gas & Electric's firm decision on trying to capture wave energy to generate electricity, or maybe not. Using a grant from the State of California, the utility, based in San Francisco, will study the feasability of an offshore warm energy farm...; Tags: Energy, Mutual Funds, Retirement Plans, Investment, Outsourcing, Human Resources, Benefits, Finance, It Operations, Business Operations, Outsourcing & Subcontracting, Harry Fuller; Blog posts 2008-04-17
Google-Yahoo search test an alleged hit; Squeezes Microsoft: Yahoo is reportedly moving closer toward outsourcing search to Google in a move designed to gain leverage in any talks with Microsoft. Let's be clear: This story was leaked to the Wall Street Journal because Yahoo is likely to meet with Microsoft again soon. According to the...; Tags: Google Inc., Yahoo Search, Yahoo! Inc., Microsoft Corp., Portals, Business Structures, Corporate Law, Web Technology, Outsourcing, Internet, Finance, Business Operations, It Operations, Outsourcing & Subcontracting, Larry Dignan; Blog posts 2008-04-17
Project management screw-up #1: Failing to address the right problem: One of the easiest ways to spin your wheels and waste your time on a project is to lose sight of just what the project is supposed to address. This sample chapter from The Project Management Advisor: 18 Major Project Screw-ups, and How to Cut Them off at the Pass...; Tags: FT Press, Project Management, Tools & Techniques, Strategy, It Operations, It service Management, Management; Book chapters 2008-04-17