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ZDNet Resources
- Cuba for Remedy (Client) (exe)
- Connect your phone system to your Remedy application with Cuba - the only off-the-shelf CTI software with full integration to Remedy, available in the world today. The Cuba client communicates directly with a PBX telephone system via TAPI, CSTA, ASAI or a proprietary interface. Cuba delivers feature rich CTI such...
- Tags: Computer Telephony Integration, Phone, Remedy Corp., Itel Office Software, Cuba, Telephony, Interactive Voice Response (IVR), Telecom & Utilities, Networking
- Software downloads 2008-07-17
- Videoconferencing, Video Mail, IVR and Mobile Services Provided by iPBX Technology
- Private Branch Exchange PBX systems have traditionally connected private enterprises to the Public Switched Telephone Network PSTN using circuit-switched communications. iPBX or IP PBX systems, which use the Internet Protocol IP to carry calls over packet-switched networks, have become increasingly popular in recent years. iPBXs account for a significant majority...
- Tags: Mobile, IP, IVR, Video, PBX, Surf Communication Solutions, Telephony, VOIP, Interactive Voice Response (IVR), Networking, Telecommunications
- White papers 2008-04-16
- The one thing Asterisk has been missing
- If you're like most folk, setting up a PBX is something you'd rather avoid, especially when its an open source PBX that isn't known for its easy configuration and installation. ISPBX aims to solve the pain with its drag-and-drop configuration tool, Cogoblue. Drag a few phone object...
- Tags: Phone, Configuration, PBX, ISPBX, Cogoblue, Model 500, Model 12000, Interactive Voice Response (IVR), Telephony, VOIP, Telecom & Utilities, Networking, Telecommunications, Dave Greenfield
- Blog posts 2008-04-11
- An Open Source Class-Five Switch
- Open source projects have revolutionized operating systems, web servers, web browsers, and so why not carrier switches? The FreeSwitch open source project released its Release Candidate 1 (RC1) yesterday providing and by early accounts the software rocks. "We replaced a cluster of 10 Asterisk servers with...
- Tags: Software, Open Source, Server, Softswitch, BroadSoft, Carrier, FreeSwitch Open Source, Interactive Voice Response (IVR), Tools & Techniques, Management, Dave Greenfield
- Blog posts 2008-04-08
- MAX IVR Studio (exe)
- MAX IVR Studio Features: Call key select menus and ability for caller to enter numbers data entry; Unlimited selectable out-going messages and menus; Fully programmable setup with examples; Call transfer subject to your company PBX features; Call simulator is included so you can test your system off-line; Extended message play...
- Tags: Broadcasting, IVR, WAV, GSM, MAIN Telecom, Interactive Voice Response (IVR), Cellular Phones, Consumer Electronics, Personal Technology
- Software downloads 2008-04-08
- NZAA Turns to Avaya to Improve Call Centre Efficiency and Regional Office Productivity
- The New Zealand Automobile Association NZAA needed to implement a new communications platform after Avaya ended support for its existing ageing system. Newer Avaya technologies gave the NZAA an opportunity to manage its call centre workforce more efficiently by automating routine enquiries and enabling staff to be contacted and deployed...
- Tags: Microsoft Office, Call Centre, Avaya Inc., Interactive Voice Response (IVR), Portals, Internet
- Case studies 2008-04-01
- Cuba for Remedy Server (exe)
- Cuba Telephony Toolkit for Remedy consists of a client and server. Cuba client communicates directly with a PBX telephone system via TAPI, CSTA, ASAI or a proprietary interface. Call Itel Office for information on obtaining and configuring the Cuba Server to telephone system link. The Cuba client runs on the...
- Tags: Server, Remedy Corp., Interactive Voice Response (IVR), Telecommunications, VOIP, Telecom & Utilities, Networking
- Software downloads 2008-02-11
- Here's the SECRET number for Comcast's National Support Desk: It's 1-888...
- First of all, if you publish a "secret," is it still a "secret?" I mean, is Victoria's Secret a secret still? OK, enough o'that. Let me explain to you why we're going where we are. I once read somewhere, that a...
- Tags: Comcast Corp., Interactive Voice Response (IVR), Web Site Development, Web Technology, Internet, Russell Shaw
- Blog posts 2008-02-04
- PrettyMay Call Center for Skype (exe)
- PrettyMay Call Center for Skype PMCCS is a 100% software-based call center solution for Skype. It allows small or medium businesses sized to quickly and affordably implement a Skype PBXaka PABX system with auto-attendant, interactive voice response IVR, extension transferring, call recording, personalized voicemail capabilities - and a lot more...
- Tags: Call-center, Skype Technologies S.A., IVR, Interactive Voice Response (IVR), Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Software downloads 2008-01-17
- NetDiagram ASP.NET Control (zip)
- NetDiagram is a general-purpose software component that can be used to display various types of flow diagrams and charts in web applications. It is implemented as a .NET web control and can be easily integrated into any project targeting the Microsoft ASP.NET platform. NetDiagram can give graphical representation to object...
- Tags: Microsoft ASP.NET, NetDiagram, Interactive Voice Response (IVR), .Net, Middleware, Software Development, Software/Web Development, Enterprise Software, Software
- Software downloads 2007-12-26
- UK Airport Handles More Calls With Self-Service Automation Through IVR
- Newcastle International Airport wanted to reduce the burden on front-desk customer service staff through a more flexible and automated call handling system. Nortel delivered a cutting-edge Interactive Voice Response IVR system, based on the Nortel Media Processing Server MPS 500 and speech recognition software. The Nortel developer team also designed...
- Tags: Nortel Networks Corp., IVR, Automation, Interactive Voice Response (IVR), Speech Recognition, Product Marketing, Customer Relationship Management (CRM), Emerging Technologies, Marketing, Enterprise Software, Software
- Case studies 2007-12-18
- Integrated Notification System (zip)
- INS is designed to take care of all your communication needs. It allows you to send messages to pagers, mobile phones SMS, FAX, as voice file or as E-mail. At the same time you can configure the application to handle all your incoming calls, SMS or E-Mails. Interactive Voice Response...
- Tags: Phone, SMS, INS, Text Messaging/SMS/MMS, Telephony, Interactive Voice Response (IVR), E-mail, Telecom & Utilities, Cellular Phones, Consumer Electronics, Personal Technology, Online Communications, Networking
- Software downloads 2007-12-17
- BlueNote Networks adds key voice functionalities to Session Suite
- Enterprise interactive communications solutions provider BlueNote Networks is set to offer two new Web Services to its SessionSuite Web services offering. Available at the end of this month, the addition of two new Web Services - the Outbound Notification Solution Framework (ON-SF) and the Session ...
- Tags: Web, Application, Web Service, IVR, BlueNote Networks, Interactive Voice Response (IVR), Web Services, Channel Management, Enterprise Software, Software, Marketing, Russell Shaw
- Blog posts 2007-12-12
- IVM Telephone Answering Attendant (exe)
- IVM is a telephone answering machine, voice mail, call attendant, and interactive voice response IVR program for Windows. It connects to the phone using a standard voice modem, professional telephony board or even directly to a VoIP service.This software is an effective voicemail, call attendant, info-line, audiotext or autodial solution...
- Tags: Phone, Voicemail, IVM, Corporate Governance, Telecommunications, Interactive Voice Response (IVR), Telecom & Utilities, Business Operations, Corporate Law
- Software downloads 2007-12-12
- IVRPhone - IVR (exe)
- IVRPhone - Interactive Voice Response software which works on dialup modems. IVR, Answering Machine, Automatic Voice Messaging, Telephone. IVRPhone is a general purpose Interactive Voice Response application which helps business owners to provide automated customer response with relatively small startup cost compared to high end customer service applications. The application...
- Tags: Application, IVR, IVRPhone, Interactive Voice Response (IVR), Modems, Hardware, Components
- Software downloads 2007-12-04
- CT Developer Studio (exe)
- Implement a professional voice response system into your business quickly and efficiently. CT Developer Studio helps you develop and host automated call handling systems which can be tailored to individual needs. Develop complex IVR software or implement a simple inbound call center, set up automatic dialing or create a fully...
- Tags: Interactive Voice Response (IVR), Call Centers, Microsoft Windows, Customer Relationship Management (CRM), It Operations, Operating Systems, Software, Enterprise Software
- Software downloads 2007-11-30
- Leading Mobile Operator Revolutionises Customer Services With IVR
- Orange Spain wanted to increase the quality and convenience of services for customers, while reducing its operating costs. They aimed to achieve this by automating responses to common customer queries and streamlining access to information and services. They also wanted to free customer service agents from routine call answering and...
- Tags: Mobile, Nortel Networks Corp., IVR, Interactive Voice Response (IVR)
- Case studies 2007-11-01
- Dynasoft TeleFactura Billing (exe)
- Web-ready, Dynasoft TeleFactura is the definitive voice/data billing and engine solution for any company needing a full-featured solution to manage/control the access of their voice/data customers. TeleFactura interfaces with any Radius/AAA-compatible equipment to give full telephony and gatekeeper engine capability. We also offer hosted and outsourced service options to mitigate...
- Tags: SIP, Telephony, Outsource, PSTN, Dynasoft TeleFactura, Session Initiation Protocol (SIP), VOIP, Telecommunications, Telecom & Utilities, Interactive Voice Response (IVR), Outsourcing, Emerging Technologies, Networking, It Operations, Business Operations, Outsourcing & Subcontracting
- Software downloads 2007-09-14
- Xtend IVR Developer Edition (exe)
- Xtend IVR is a Rapid Application Development toolkit for implementing Interactive Voice Response Systems quickly and easily. The easy-to-learn scripting language, integrated debugging environment, variable view, single step mode, online help, syntax coloring editor and simulated on-screen phone enable you to quickly develop, test and demo IVR applications. The included...
- Tags: IVR, Xtend IVR, Interactive Voice Response (IVR)
- Software downloads 2007-06-28
- EZTapiAPI SDK (exe)
- If you are a developer looking to add telephony support to your software applications, we suggest that you try our toolkit, the EZTapiAPI SDK. The EZTapiAPI SDK is a powerful software library written in C and C++ that exports a set of easy to use functions for developing Interactive Voice...
- Tags: Hardware, EZTapiAPI SDK, Microsoft Windows, Tools & Techniques, Interactive Voice Response (IVR), Operating Systems, Software, Management
- Software downloads 2007-06-26
White Papers and Webcasts
In this Super Techies interview, larger-than-life techie Marc Canter talks with ZDNet's Editor in Chief Dan Farber about his career as a multimedia pioneer.
According to a new study from the Economist, future success belongs to those who collaborate effectively. Learn how successful collaboration can improve profits, problem-solving, and competitive differentiation.
