ITIL Resources on ZDNet

Did you mean ITIL change management (4 results)

ZDNet Dictionary Definition

ITIL: (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the...; Full ITIL Definition >>

ZDNet Resources

Build your ITIL configuration management system using scope, span, and granularity: Effective configuration management requires you to capture and track data in your IT environment -- but how do you decide which data to include? This chapter from Implementing ITIL Configuration Management provides a detailed, jargon-free look at how to determine what data should go in your configuration management database (CMDB).Viewing...; Tags: CMDB, Configuration Management, ITIL, IBM Corp.; Book chapters 2008-04-25
ITIL® v2-to-v3 Service Manager Certification Bridge Exam Prep Boot Camp: Instantly save $500 off the standard course price when you register on TechRepublic or ZDNet! Offer ends April 30, 2008.View Available Dates and LocationsThis Boot Camp provides a fast track to update your ITIL Service Manager qualification and gain recognition at the new ITIL Expert certification level, ...; Tags: Certification, ITIL, Process Improvement, It Services, Quality, Business Operations; Training 2008-04-01
Hotwire on behalf of Axios Systems: ITIL has become the most widely adopted Best Practice framework for ITSM. The recent ITIL V3 refresh has sparked renewed interest but, although many are aware of the new version, the majority are unsure as to how, or even if, it will affect them. V3 has prompted IT organisations to...; Tags: Information Technology, Hotwire, Axios Systems, V3, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management; White papers 2008-03-05
Nexaweb Advance takes RIA value to the enterprise application modernization imperative: There are so many good reasons to modernize legacy and 3GL/4GL applications that enterprises are moving wholesale to modernization activities, changing entire classes of applications, and aligning them with SOA, SaaS, data center consolidation, ITIL, and energy-conservation/green initiatives. Oh, and modernization allows you to gracefully get out...; Tags: Client-server, Data Center, Goal, Rich Internet Application, Enterprise Application, Datacenter Transformation, Data Centers, Service-Oriented Architecture (SOA), Model Driven Architecture, ITIL, Storage, Enterprise Software, Hardware, Data Management, Web Services, Software, Ooa/Ood/Oop, Software Development, Software/Web Development, It Services, Dana Gardner; Blog posts 2008-03-03
The ITIL Imperative: Accelerate from Strategy to Value in '08: As ITIL hits the top of many organizations' priority lists in '08, business leaders are anxious to see tangible business value out of their ITIL investments. But practical advice on how to use ITIL to drive near-term business value is often hard to find. Listen to this...; Tags: Strategy, Bomgar, ITIL, Process Improvement, It Services, Quality, Business Operations; Webcasts 2008-01-24

ITIL® Practitioner: Release and Control Management: View Available Dates and Locations In this course, you'll focus on the implementation and management of the processes and functions involved in achieving control and stability within an IT infrastructure, including effective Change and Release Management processes based on an effective Configuration Management system. You will...; Tags: Global Knowledge Network Inc., Information Technology, Atlanta, Configuration Management, ITIL, It Services, Process Improvement, Quality, Business Operations; Training 2008-01-01
ITIL® v3 Foundation Certification Boot Camp: View Available Dates and Locations This hands-on training program for IT Infrastructure Library (ITIL) Foundation certification introduces you to the fundamentals of IT Service Management (ITSM) as described in ITIL Version 3 (ITIL v3). This course will help you prepare for the certification exam and acquire...; Tags: Certification, Washington, ITIL, Process Improvement, It Services, Quality, Business Operations; Training 2008-01-01
ITIL® Service Manager Certification Boot Camp: View Available Dates and Locations Delve into the detailed process descriptions, practical implementation and improvement issues, and organizational challenges of smooth IT Service Management and Delivery in a practical, case study-oriented setting. This intensive course is designed to help IT Service Managers gain a deeper ...; Tags: Certification, Information Technology, ITIL, Service Level Management, It Services, Process Improvement, Strategy, It Operations, It service Management, Quality, Business Operations, Management; Training 2008-01-01
ITIL® Practitioner: Support and Restore Management: View Available Dates and LocationsThis ITIL Practitioner training course focuses on the ITIL processes of Incident Management, Problem Management, and Service Desk functions. Learn to optimize the quality of service by applying the ITIL best practices, and learn to more effectively respond to incidents and problems as...; Tags: Service Desk, Problem Management, ITIL, It Services, Process Improvement, Quality, Business Operations; Training 2008-01-01
ITIL® v2 Foundation Certification Boot Camp: View Available Dates and Locations This ITIL Foundation Course is an award-winning and EXIN-accredited course comprised of an integrated case study learning approach and rich dynamic content in an interactive multimedia presentation. The 16-hour long modularized Self-Paced e-Learning course introduces you to the concepts of IT...; Tags: Certification, ITIL Foundation Course, ITIL, Process Improvement, It Services, Quality, Business Operations; Training 2008-01-01
ITIL® Practitioner: Agree and Define Management: View Available Dates and Locations In this course, you'll focus on implementing and managing the Agree and Define processes and functions for achieving control and stability within an IT infrastructure. You'll explore the processes of Service Level Management and Financial Management with our experts in class,...; Tags: Global Knowledge Network Inc., Certification, Practitioner, Financial Management, ITIL, Quality, Process Improvement, Financial Accounting, It Services, Investment, Financial Planning, Finance, Business Operations; Training 2008-01-01
ITIL? v2-to-v3 Foundation Certification Bridge: View Available Dates and Locations Discover and examine the key differences and benefits of the changes in ITIL v3 in this one-day course. Focusing on the new service lifecycle approach to implementing new and changed services, you'll address key new concepts, functions, processes, and changes to...; Tags: Certification, ITIL, Process Improvement, It Services, Quality, Business Operations; Training 2008-01-01
Richmond SupportDesk (exe): Richmond SupportDesk allows the implementation of enterprise wide IT Service support, designed for rapid implementation and to deliver ITIL best practices. Delivering fast, flexible and measurable service support via Windows, Web, and Mobile client interfaces. Service desk operators workload is reduced through self service knowledge base articles and defined, structured...; Tags: Service Desk, Knowledge, Knowledge Base, Richmond SupportDesk, Service Desk Operators Workload, It Services, ITIL, Strategy, Management; Software downloads 2007-12-21
HP ITSM Race to Results Simulation: Fun Way to Learn About ITIL V3 (Long): Who says learning about IT Service Management (SM) can't be fun? This webcast shows how this engaging simulation is the best tool to increase involvement, commitment, and enthusiasm.; Tags: Hewlett-Packard Co., Service Level Management, It Services, ITIL, It Operations, It service Management; Webcasts 2007-12-01
Service Management From HP: A Holistic Solution - Driving Continual Service Improvement: How a business impact analysis can deeply reduce IT costs? ITIL v3 can best structure IT for future service upgrades. This webcast explains practical approach for continuous quality improvements. The best practices embodied in the Information Technology Infrastructure Library (ITIL) help to align IT with business requirements, automate IT processes...; Tags: Service Management, Hewlett-Packard Co., Information Technology, ITIL, Strategy, It Services, Management; Webcasts 2007-11-08
ITILizing SOA: Latest release of best practices has SOA written all over it: The latest release of IT Infrastructure Library, or ITIL, has SOA written all over it. ITIL is a set of best practices intended to standardize the way IT services are delivered to organizations across the globe, through continuous improvement. So it's only natural that ITIL would start...; Tags: Information Technology, SOA, Best Practice, ITIL, Service-Oriented Architecture (SOA), Process Improvement, It Services, Web Services, Enterprise Software, Software, Quality, Business Operations, Joe McKendrick; Blog posts 2007-10-29
ITIL: Microsoft and Open Source: Organizations live and die based on the efficiency, reliability, and security of Information Technology (IT). Because of this, IT must be fully aligned to the needs of all customers, internal and external. The Information Technology Infrastructure Library (ITIL) provides a strategy to define, implement, and monitor that alignment across the...; Tags: Open Source, Information Technology, Microsoft Corp., ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management; White papers 2007-10-26
HP Storage Essentials SRM Software IT Infrastructure Library (ITIL) - Based Approach to Help Achieve IT Service Management (ITSM) for Storage Infrastructure White Paper: According to a Gartner estimate, adopting IT Service Management (ITSM) principles could reduce annual IT expenditures related to Total Cost of Ownership (TOC) by as much as 48%. Clearly, managing IT as a business asset has considerable upside potential. HP is in the forefront of adopting ITSM principles. This white...; Tags: Hewlett-Packard Co., Information Technology, Storage, ITIL, Service Level Management, It Services, It Operations, It service Management; White papers 2007-10-01
Driving Business Value With Insight From the Tivoli Technical Community: IT service management professionals have a significant challenge to face. They are required by Senior Management to align IT goals with the business; however, they are often missing the necessary tools to carry out this important request. An enterprise may have embraced the philosophy of ITIL and have groups handling...; Tags: Decision Support, IBM Corp., Data Mining, Tools & Techniques, Change Management, ITIL, It Services, Service Level Management, Databases, Enterprise Software, Software, Data Management, Management, It Operations, It service Management; White papers 2007-10-01
IT Services Supplier Boosts Service to GPs With Streamlined Operations Management: Employees at INPS, which provides IT services to General Practitioners (GPs), used a disparate and complex IT infrastructure. This made it difficult to identify the root cause of performance issues and system failures. It needed a management solution that: better monitored service performance, lowered the total cost of ownership, helped...; Tags: Information Technology, Microsoft Corp., GPS, ITIL, It Services, Performance Management, Strategy, Human Resources, Workforce Management, Management; Case studies 2007-10-01