itil change management

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A Comprehensive Approach to Practicing ITIL Change Management

Batch processing is a critical part of most enterprises. It is a foundation technology for applications including e-commerce, accounting, stock and inventory control, enterprise resource planning, customer service, and many more. Any disruption to mission-critical batch processing can cause extensive impact to the business through downtime, lost revenue, contract penalties,...

Tags: BMC Software Inc., CMDB, ITIL Change Management, Change Management, ITIL, It Management, Tools & Techniques, Management, It Services, It service Management

White papers 2007-02-01

Above and Beyond ITIL Change Management

In this paper, five main design questions are introduced for Change Management that are not directly addressed by ITIL. For every question a proposed solution is described that is based on best practices from Hewlett-Packard. Most of the solutions are part of the standard Change Management process guide that Hewlett-Packard...

Tags: Hewlett-Packard Co., ITIL Change Management, ITIL, Change Management, Process Improvement, It Services, Leadership, Tools & Techniques, Management, Quality, Business Operations

White papers 2002-02-01

Building Effective & Auditable ITIL Change Management Processes in 4 Steps: Introduction and Phase 1 of the Visible Ops Methodology

Join Tripwire as they present Gene Kim and Kevin Behr, co-authors of "The Visible Ops Handbook," as they provide a strategy to steer clear of energy-draining bureaucracy and to instead, build a catalytic and sustaining Change Management process. By creating a Change Management process using the Information Technology Process Institute...

Tags: ITIL Change Management, Tripwire, Change Management, ITIL, Process Improvement, Leadership, It Services, Financial Accounting, Tools & Techniques, Management, Quality, Business Operations, Finance

Webcasts

Building Effective & Auditable ITIL Change Management Processes in 4 Steps: Phase 3-4 of the Visible Ops Methodology

Join this webcast to gain information on the Visible Ops Methodology. Also discusses how to build an enforceable change management process that curbs the number of unplanned changes and helps reduce MTTR by allowing problem managers to rule out change as early as possible in the repair cycle. Further discusses...

Tags: ITIL Change Management, Tripwire, Change Management, ITIL, Process Improvement, Leadership, Tools & Techniques, Management, It Services, Quality, Business Operations

Webcasts

Need ITIL Best Practices? - Building Effective & Auditable ITIL Change Management Processes in 4 Steps: Phase 2 of the Visible Ops Methodology

This webcast overviews how to build an ITIL-style configuration management database to find the highest contributors to unplanned work. This is done by finding the infrastructure with the highest MTTR, lowest change success rate, highest business impairment cost and the lowest "server to rocket scientist" ratio.

Tags: ITIL Change Management, Tripwire, ITIL, Process Improvement, It Services, Quality, Business Operations

Webcasts

Additional Resources

Egnyte: using and sustaining Enterprise 2.0

Egnyte, in a nutshell, is a software as a service, cloud storage application. But it's a lot more than just that. It feels like your online home of files, storage and where you put your valuables. Egnyte started out because the small business, which is...

Tags: Apple iPhone, On-demand, Server, Enterprise 2.0, Egnyte, Backup Facility, Storage, Backups, Hardware, Zack Whittaker

Blog posts 2008-10-13

CEOs freak out; IT preps a do-over

Being a CEO today just stinks. The economy is melting down. No one trusts each other. And the chieftains don't even know if their customers will survive. What's this mean for your technology department? A lot of upheaval and perhaps one big do-over that starts in 2009. ...

Tags: CIO, Information Technology, CEO, Technology Department, Pricing, Business Intelligence, Tools & Techniques, Strategy, Databases, Enterprise Software, Marketing, Software, Data Management, Management, Larry Dignan

Blog posts 2008-10-13

Facebook as social rule of thumb?

This new course I'm taking introduces sociology, and I assure all you budding sociologists who read that this new-found knowledge isn't going to my head. It seems for many, especially students who are forced into a semi-confined place as others, take precedent, that Facebook confirms events within our lives. ...

Tags: Facebook, Social Networking, Strategy, Online Communications, Marketing, Advertising & Promotion, Management, Zack Whittaker

Blog posts 2008-10-13

IT warning: Turbulence ahead

The technology budget is on the skids. The business types don't quite get IT (and by the way you don't get them either). And amid all this turmoil all you have to do is keep your infrastructure humming and solve the 25 most contentious business-technology issues by the first half...

Tags: CIO, Information Technology, Gartner Inc., Strategy, Management, Larry Dignan

Blog posts 2008-10-13

Opera 10 will be 'prettier'

Many users, especially of Apple, found Opera's latest version 9.6 unpleasant on the eye. But the company says its next major update will be prettier. The next major release of Opera for the desktop will be 'prettier' than the current version of the browser, claims the company. ...

Tags: Opera Software, Lawson Software Inc., Hicks, Web Browsers, Internet, David Meyer ZDNet.co.uk, Opera, browser, Opera 10.0

News items 2008-10-13

Open source protectionism?

I just caught a rather interesting piece by fellow blogger Dana Blankenhorn on the subject of the "value and values" found in open source ecosystems. Near the end, he references an article on InfoWorld which questions whether it is wise to "protect" open source development by mandating its use at...

Tags: Open Source, John Carroll

Blog posts 2008-10-13

SharePoint: What are the risks, rewards?

What does it say about SharePoint when a presentation focused on whether you can survive it packs the house? Mark Gilbert's presentation--"Can the CIO survive Microsoft SharePoint?"--at the Gartner Symposium ITxpo filled up an auditorium. There are two ways to read this: There is...

Tags: Microsoft SharePoint, Gilbert, MOSS, Collaboration, Groupware, Enterprise Software, Software, Larry Dignan

Blog posts 2008-10-13

Negotiating with your hardware vendor 101

Squeezing the most out of technology budgets seems to be a running theme these days, but customers frequently give up leverage in negotiating hardware deals. According to Gartner analyst Leslie Fiering most hardware negotiations go wrong early on. A customer's maximum leverage occurs when a company is...

Tags: Leverage, Hardware Maker, Hardware, Larry Dignan

Blog posts 2008-10-13

Gartner's worst case for 2009 IT budgets isn't so bad

Gartner has revised its 2009 IT budget prognostications, a move that isn't surprising, but the firm's projections could be a lot worse. Peter Sondergaard, senior vice president of research at Gartner, outlined the research group's new projections in his opening keynote at the Gartner Symposium ITxpo in...

Tags: IT Budget, Information Technology, Gartner Inc., Strategy, Management, Larry Dignan

Blog posts 2008-10-13

Can virtualization help when times get tough?

When times get tough, many organizations look for new ways to reduce costs while still being able to provide their customers with the products and services they need. This appears to be just such a time. Virtualization technology can most certainly be part of the solution. Let's review how each...

Tags: Virtualization, Cloud Computing, Storage Management, Utility Computing, Hardware, Storage, Dan Kusnetzky

Blog posts 2008-10-13

Sun's latest server packs a punch in performance while using less power

Sun Microsystems, along with Fujitsu, is introducing a compelling new energy-efficient server platform that is intended to address heavy-duty tasks such as server virtualization, consolidation or even something like Web 2.0 database transactions. The SPARC Enterprise T5440 server line runs on the UltraSPARC T2 Plus architecture with...

Tags: Performance, Sun Microsystems Inc., Servers, Hardware, Heather Clancy

Blog posts 2008-10-13

Creating a Value Driven Change Capability for Executing Organisational Strategy

Investment in change is in an attempt to create a 'better tomorrow' for the organisation. This free article looks at how organisations enhance their capability for executing the business strategy. As the school report might say "More emphasis needed on 'strategy execution' and rather less on 'creating the perfect...

Tags: Cranfield University, Strategy, Management

White papers 2008-10-13

iWeb Valet (zip)

iWeb Valet features will allow you to: Personalize iWeb page titles by adding a prefix of you choice. Add a favicon to your iWeb HTML pages. Disguise spam bots by encoding all email address in your iWeb pages, so that the email couldnt be picked up by these bots. Add...

Tags: Apple iWeb, ZiggySoft, E-mail, Online Communications

Software downloads 2008-10-13

Ready Boost Monitor (exe)

Ready Boost Monitor is a very simple system tray application that detects your Ready Boost Device and shows a warning if the device is not active. The icon will also change if Ready Boost is not running. This version is the first release on CNET Download.com.

Tags: Monitor, System Tray, URG Systems

Software downloads 2008-10-13

New green certification program helps keep kitchens out of the frying pan in terms of environmental waste

Haven't had much occasion to write about Microsoft in this blog as extensively as some of the other big hardware-oriented tech players, but this item was pretty intriguing, because it's a great lead-in to some other cool information I briefed on about a month back. Here's the...

Tags: Food, Kitchen, FoodServiceWarehouse.com, Food & Beverage, Manufacturing, Heather Clancy

Blog posts 2008-10-12