Sponsored White Papers, Webcasts, and Downloads
ZDNet Resources
- Webcast: Spend Your Capital on Your Customers - Not Your IT
- As Web-based businesses and SMBs adopt more sophisticated technology to stay competitive, they often struggle to meet the high capital costs and expertise required to manage these technologies. Web and IT hosting offers an effective alternative--whereby hardware, software and support are provided as a service. You get enterprise-class Web...
- Tags: The Planet.com Internet Services Inc., Managed Hosting, Webcast, Information Technology, Web Hosting, It Services, Strategy, Internet, Management
- Webcasts 2008-08-26
- Global IT Firm Poised to Enhance Security, Cut Costs With Operating System Upgrade
- EDS is a global supplier of information technology and business process outsourcing services that supports more than 3 million Windows-based devices. The company decided to deploy Windows Vista Enterprise starting with a pilot deployment for 1,000 users. EDS plans to continue its rollout to approximately 130,000 users over the next...
- Tags: Security, BPO, Information Technology, Operating System, Electronic Data Systems Corp., Business Process Outsourcing (BPO), Microsoft Windows, Outsourcing, Operational Planning, It Services, Strategy, It Operations, Operating Systems, Software, Business Operations, Outsourcing & Subcontracting, Management
- Case studies 2008-08-19
- IT Services Provider Boosts Productivity, Reduces Costs With New Operating System
- Microsoft Gold Certified Partner CompuCom Systems, located in Dallas, Texas, provides IT implementation and consulting services to a range of customers in North America. Because its employees work at customer locations and other disparate offices, the company needs its operating system to be easy to use and manage. CompuCom also...
- Tags: IT Services, Information Technology, Operating System, Microsoft Corp., CompuCom, Microsoft Windows, Microsoft Windows Vista (Longhorn), Operating Systems, Strategy, Software, Management
- Case studies 2008-07-01
- ITIL's influence extends beyond IT operations to enhance SOA, portfolio management and change management
- ITIL, in effect, is fostering cultural and behavioral change inside of IT departments, which also has a direct bearing on general business transformation and the ability of enterprises to innovate and compete writ large. by Dana Gardner
- Tags: Change Management, Hewlett-Packard Co., Information Technology, SOA, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management, Dana Gardner
- Blog posts 2008-06-24
- Interview: Dan Rueckert of HP consulting digs into ITIL's role in accelerating SOA, IT service management
- Dan Rueckert, worldwide practice director for both the service management and security practices in HP's Consulting and Integration group, explains in an interview the direct and significant ancillary payoffs from ITIL adoption -- from establishing an IT service lifecycle to defining an overall IT service strategy. by Dana Gardner
- Tags: Hewlett-Packard Co., Information Technology, IT Service Management, SOA, Consulting, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management, Dana Gardner
- Blog posts 2008-06-20
- Italian IT Services Firm Enhances Productivity With New Desktop Software
- Progel specializes in systems integration, IT consulting and training. It is based in Argelato and Reggio Emilia, Italy, and employs 50 professionals. IT services firm Progel needed to help its employees work more efficiently from remote locations. After becoming an early adopter of the Windows Vista operating system and the...
- Tags: Software, Desktop, Team, Information Technology, Desktop Software, Microsoft Corp., Progel, Team Management, It Services, Strategy, Management
- Case studies 2008-06-16
- IT Service Management: A Top Priority for 2008
- IBM recently commissioned the Butler Group to discover the priorities of more than 100 senior IT professionals working in large organisations and enterprises. The results of the survey show what role ITSM will play in 2008, what the priorities will be and how capabilities are deployed. It also provides...
- Tags: Butler Group, Priority, Information Technology, IT Professional, IBM Corp., Research Finding, Service Level Management, It Services, It Operations, It service Management
- White papers 2008-06-13
- Defining and Valuing IT Services
- Instantly save $400 off the standard course price when you register on TechRepublic or ZDNet! Offer ends August 22, 2008.View Available Dates and LocationsIT organizations struggle with business-IT alignment and business service management. Challenges are that IT organizations often cannot accurately define what they do, and IT may...
- Tags: Information Technology, Challenges, ITIL, It Services, Strategy, Management
- Training 2008-06-01
- Measuring and Justifying IT Services
- Instantly save $400 off the standard course price when you register on TechRepublic or ZDNet! Offer ends August 22, 2008.View Available Dates and LocationsLearn how to avoid IT project failure by measuring and justifying the right projects for your IT service strategy. In this course, you will learn...
- Tags: Information Technology, Gap Analysis, Strategy, ITIL, Management, It Services
- Training 2008-06-01
- IT Services Firm Strengthens Security and Promotes Mobility With Operating System
- Ensynch has begun deploying Windows Vista Business and Windows Vista Enterprise as part of a new standard IT environment. Now, with Instant Search and metadata tagging, employees find documents quickly. And with Windows Meeting Space and other simplified connectivity features, they collaborate more effectively. New security features better protect data...
- Tags: Security, IT Services, Information Technology, Operating System, Mobility, Microsoft Windows Vista, Ensynch, Microsoft Windows, Microsoft Windows Vista (Longhorn), Strategy, Operating Systems, Software, Management
- Case studies 2008-06-01
- IT Services Company Shines Light on Its Network With Remote Access to LOB Software
- Although Beacon was able to resolve its customers' network issues efficiently and successfully, its technicians struggled to cope with limited access to customer history records. It wanted to serve customers better and more efficiently by providing technicians with real-time access to LOB software. Beacon wanted an affordable solution that could...
- Tags: Remote Access, Service Management, Network, Information Technology, Tools & Techniques, It Services, Microsoft Windows Server 2008, Management, Operating Systems, Microsoft Windows, Software
- Case studies 2008-05-12
- IT Services Firm Resolves Its Remote Access Needs, Boosts Server Performance 30%
- eMazzanti Technologies, a Microsoft Gold Certified Partner, works with businesses of all sizes to provide strategies for growth through the use of intelligent technology tools. Keeping pace in the world of technology means evolving quickly and anticipating customer demands. Although its business and existing network were running smoothly, eMazzanti wanted...
- Tags: IT Services, Information Technology, Server, Microsoft Corp., Remote Access, Telecommunications
- Case studies 2008-05-12
- Management of Data Mining Model Lifecycle to Support Intelligent Business Services
- Information Technology IT management is going through its third phase of evolution. In the first phase, it was about managing silos of devices (servers, storage) and applications. In the next phase, best practices frameworks such as IT Infrastructure Library ITIL prescribed a service-oriented approach to IT management. In the last...
- Tags: Information Technology, Phase, Business Service, Information Technology Management, ITIL, Data Mining, Business Intelligence, Strategy, Process Improvement, It Services, Marketing Research, Enterprise Software, Software, Data Management, Management, Quality, Business Operations, Marketing
- White papers 2008-04-24
- College Boosts IT Services, Builds Community, With Information Management Solution
- Tallahassee Community College TCC offers high-quality education at low cost to students in Florida. The college wanted to provide better IT services and information management solutions to faculty, staff, and students to improve the learning environment. To that end, TCC deployed an integrated solution of Microsoft server and desktop technologies...
- Tags: Information Management, IT Services, Information Technology, Microsoft Corp., Tallahassee Community College, Strategy, Management
- Case studies 2008-03-26
- Assessing the Role of IT in BPO Success: 2008 Market Study Update
- Business Process Outsourcing BPO is typically viewed - as the name implies - as a "Business" initiative. It is EquaTerra's position, however, that information technology IT, both as an organizational unit and a collective set of applications and systems, is a critical component of the success of any BPO effort....
- Tags: Business Process, Market Study, BPO, Information Technology, EquaTerra, Business Process Outsourcing (BPO), Outsourcing, It Services, Operational Planning, Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Management
- White papers 2008-03-17
- IT Services Group Creates Test Bed and Cuts Customer Setup Time by 66%
- To keep up with their existing client load, the IT team was maintaining more than 25 physical servers that they were in the process of consolidating to virtual servers. Tight resources meant they could not spare the hardware and infrastructure to create a hosting environment for test and demonstration purposes....
- Tags: IT Services, Information Technology, Microsoft Corp., Sales Strategy, Server Virtualization, Microsoft Windows Server 2008, Strategy, Sales, Servers, Hardware, Operating Systems, Microsoft Windows, Software, Management
- Case studies 2008-03-12
- Are green IT services the new Y2K boondoggle?
- This one is for you erstwhile VARs, systems integrators and IT services companies who have been wondering how the green technology movement may affect your future. Or for those of you who have been non-believers. The good news is that Forrester Research is predicting that the...
- Tags: Y2K, IT Services, Information Technology, Green IT, News, Forrester Research Inc., Heather Clancy
- Blog posts 2008-03-05
- Microsoft and Cisco Together: Optimizing Branch IT Services
- The Microsoft and Cisco vision and integrated Microsoft Windows Server 2008 and Cisco WAAS solution enables organizations to optimize their deployment of localized and centralized IT services for branch offices. By partnering with Microsoft and Cisco, organizations can focus on creating strategic advantage through IT, rather then on solving the...
- Tags: IT Services, Information Technology, Microsoft Corp., Cisco Systems Inc.
- White papers 2008-03-01
- ITIL v3 and the Federal Government: What CIOs Need to Know
- This White Paper reviews the key challenges that Federal government IT organizations are experiencing to align IT operations with broader needs and priorities. Focusing on solutions offered by the integration of the best practices established in the IT Infrastructure Library ITIL publications, this White Paper highlights some of the important...
- Tags: Information Technology, ITIL, Process Improvement, Government, It Services, Quality, Business Operations
- White papers 2008-02-10
- IT Services Firm Boosts Performance, Cuts Costs With New Web Hosting Server
- HiChina Web Solutions provides Web hosting services to a range of customers throughout China. The company experienced performance and reliability challenges, and its customers increasingly sought Windows-based hosting services. HiChina deployed Windows Server 2008 and Internet Information Services 7.0, which will help the company improve network performance and reduce costs....
- Tags: IT Services, Performance, Information Technology, Server, HiChina Web Solutions, Web Hosting, Microsoft Windows, Microsoft Windows Server 2008, Performance Management, Internet, Operating Systems, Software, Human Resources, Workforce Management
- Case studies 2008-02-01
White Papers and Webcasts