Help Desk Resources on ZDNet

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ZDNet Dictionary Definition

Help Desk: A source of technical support for hardware or software. Help desks are staffed by people who can either solve the problem directly or forward the problem to someone else....; Full Help Desk Definition >>

ZDNet Resources

Oil's superspike may make telecommuting the norm: Can the price of crude--currently above $125 a barrel and the high gas prices that go with it--make telecommuting the norm? These questions come up typically with crises and natural disasters. For instance, if there was an avian flu outbreak workers across the U.S. would have to...; Tags: Information Technology, Worker, Telecommuting, Help Desk, Call Centers, Strategy, Human Resources, Workforce Management, It Operations, Management, Larry Dignan; Blog posts 2008-05-09
SmarterTrack (exe): SmarterTrack 3.x is a robust support Help Desk, Ticket System, Live Chat, Cost Analysis, Data Mining, Knowledge Base, Reporting, and Analytics software application through an elegant AJAX web interface. SmarterTrack brings the performance of a desktop application to the Web and can be run stand-alone or integrate with your customer...; Tags: Web, SmarterTools, AJAX, Help Desk, Data Mining, Channel Management, Call Centers, Desktops, Tools & Techniques, Internet, Software/Web Development, Web Development, Web 2.0, It Operations, Enterprise Software, Software, Data Management, Marketing, Hardware, Management; Software downloads 2008-05-06
News to know: Ubuntu; Microhoo; IT scapegoats; XP; Google: Notable headlines: Larry Dignan: Microsoft: Pondering the alternatives to Yahoo Microsoft should walk away from Yahoo WSJ: Ballmer's big choice Adrian Kingsley-Hughes: Adventures with Ubuntu 8.04 Gallery: A peek at Ubuntu 8.4 Jason Perlow: Ubuntu: I'm...; Tags: Ubuntu, Google Inc., Information Technology, Apple Inc., SOA, Microsoft Corp., Service-Oriented Architecture (SOA), Microsoft Windows, Phishing, Help Desk, Podcasts, Web Services, Microsoft Windows XP, Middleware, Call Centers, Enterprise Software, Software, Operating Systems, Security, Spam And Phishing, It Operations, Internet, Larry Dignan; Blog posts 2008-04-28
News to know: Yahoo; ToorCon; Microsoft Surface, XP; Apple; Psystar: Notable headlines: Larry Dignan: Microhoo: A frenetic week ahead; Yahoo could turn the tables on Microsoft Nathan McFeters: ToorCon Seattle 2008: Nuke plants, non-existent sub domain attacks, muffin diving, and Guitar Hero ToorCon gallery. Mary Jo Foley:...; Tags: Google Inc., Hard Drive, Larry Dignan, Microsoft Windows XP, Yahoo! Inc., Apple Inc., Microsoft Corp., Veterans Administration, Help Desk, Open Source, It Operations; Blog posts 2008-04-21
PingBats (msi): PingBats is designed to help troubleshoot network connectivity problems quickly and easily. Auto-configuration makes the program easy to use and you can easily add or use manual configurations so it's even more useful. Up to 3 different connectivity profiles can be stored in case you're a roving user. The built-in...; Tags: Network Connectivity, IHS, PingBats, Auto-configuration, Network Administration, Help Desk, Networking, It Operations; Software downloads 2008-04-15

Buy techies with trust and freedom, not dollars: Rewarding techies This is the 12th excerpt from the first book in the Defen series: The Board Member's IT Brief. The biggest problem you will face in hiring a good CIO is that, in systems, failure succeeds and success fails. In IT:...; Tags: Job, CIO, Information Technology, Finance, Help Desk, Call Centers, Recruitment & Selection, Strategy, It Operations, Human Resources, Workforce Management, Management, Paul Murphy; Blog posts 2008-04-04
Help Desk Trouble Ticket Template: The Help Desk Trouble Ticket is an important document for the technical support professional. This form contains all the essential fields for maintaining an organized, accountable tech support organization, including general ticket information and problem description. Ample room is also available for follow-up responses by the tech handling the job....; Tags: TechRepublic Inc., Tech, Help Desk Trouble Ticket, Help Desk, Call Centers, It Operations; Download resources 2008-04-04
Alchemy Help Desk (zip): Alchemy Helpdesk is a software helping IT groups of the small and medium-size companies handle users technical support requests. If a user experiences problems with the hardware or software on his workplace, he/she creates a Request in the helpdesk software and describes the problem in that request. The IT staff...; Tags: Software, Team, Information Technology, Alchemy, Alchemy Helpdesk, Help Desk, Call Centers, Team Management, Tools & Techniques, It Operations, Management; Software downloads 2008-03-30
Customer Information Manager (zip): CIM is the professional management system for Customer Support, Call Center, and Help Desk. Allows you to add call logging, customer details, product details, and backup system. Provide concurrent users so that application can install more then one computer. Customize reports are also available, you can email to customer service...; Tags: Detail, CIM, Help Desk, Call Centers, Backups, Customer Relationship Management (CRM), E-mail, Product Marketing, It Operations, Enterprise Software, Software, Online Communications, Marketing; Software downloads 2008-03-24
Boldchat (exe): Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails,...; Tags: Visitor, Bravestorm, Sales Strategy, Help Desk, Sales Force Management, Call Centers, Sales, It Operations; Software downloads 2008-03-19
Instant Knowledge Base (exe): Instant Knowledge Base is a new, powerful help-desk database program that allows you to enter, and maintain, your own custom knowledge base articles and to-do lists. Your knowledge base is fully searchable, using our state of the art search technology. Perfect for Help-Desk applications and perfect for anyone who wants...; Tags: Knowledge, Knowledge Base, PC Experts, Instant Knowledge Base, Help Desk, Call Centers, Strategy, It Operations, Management; Software downloads 2008-03-18
Marketing Services Firm Develops Clear Access to Remote LOB Applications: National Marketing Resources is a 450-employee firm based in Kearney, Missouri, that provides sales and consulting services for entrepreneurs and small businesses in real estate investment and e-commerce. They needed to train new associates in the process of logging in to a new desktop and helping them understand the difference...; Tags: Marketing, Clear, National Marketing Resources, Terminal Services, Help Desk, Servers, It Operations, Hardware; Case studies 2008-03-12
Active Directory Account (msi): New Version of Active Directory Account you can easy to manage account like unlock account, reset password, enable and disable account, manage domains and passwords. Software to direct helpdesk working to easy manage and administration accounts. Version 2 includes unspecified updates.; Tags: Account, Password, Tenshi Technologies, Microsoft Windows Active Directory, Directory Services, Help Desk, Enterprise Software, Software, It Operations; Software downloads 2008-03-06
State of Indiana Saves $14 Million, Boosts IT Reliability, Offers New Services for Residents: In 2005, the state of Indiana embarked on an optimization of its core IT infrastructure to dramatically improve service levels while reducing cost. The state replaced a highly decentralized series of e mail solutions running on 100 server computers with Microsoft Exchange Server software running on two 4-computer clusters. Hundreds...; Tags: Indiana, Information Technology, Microsoft Corp., Tools & Techniques, Asset Management, E-mail, Help Desk, E-mail Servers, Servers, Management, Operational Planning, Business Operations, Online Communications, It Operations, Enterprise Software, Software, Hardware; Case studies 2008-03-01
Miniweb (zip): An advanced Web portal system designed to attract maximum Web traffic and sales for your business. It comes with 15 popular modules: Blog Writer, Calendar, Classified Ads, Directory, FAQ Manager, Form Maker, Forum, Guest Book, Help Desk, Job Board, Media Album, Online Store, Publisher, Site Search, and Survey Pro. Only...; Tags: Module, Intesync, Help Desk, Portals, Mice, Call Centers, Sales Strategy, Web Technology, It Operations, Internet, Hardware, Peripherals, Sales; Software downloads 2008-02-26
10 ways to convince your staff to use the Help Desk: Convincing users to turn to the help desk for support can be an uphill battle. But if you strive to build rapport and improve your methods of client interaction, users will begin to feel comfortable with help desk operations. Here are 10 practices your help desk can use to improve...; Tags: Jeff Dray, Help Desk, Call Centers, It Operations; Download resources 2008-02-21
Total Recall (exe): Connect has been providing IT support since 1993. The company has grown rapidly to become the market leader for small and medium sized businesses and organizations in London and across the UK. For a fixed monthly fee, our customers have unlimited access to our IT helpdesk and on-site support. We...; Tags: Information Technology, Media, U.K., Connect Support, Server Upgrades, Strategy, Help Desk, Servers, Hardware, Management, It Operations; Software downloads 2008-02-19
Paragent (zip): Paragent is a Web-based tool for IT administrators that provides a unified service for hardware and software inventory, alerting, remote desktop and help desk. Paragent delivers these tools in an easy-to-use interface, with one-click access, and site-wide built-in advanced search capabilities. Version 2 includes unspecified updates.; Tags: Software, Tool, Paragent, Help Desk, Productivity, Call Centers, Tools & Techniques, It Operations, Management; Software downloads 2008-02-11
NetFloor Live (zip): NetFloor Live is a network tool program that allows you to create a live object-oriented graphical view of your networked office. This graphical view is in the form of a floor plan layout of your office. On this live object-oriented view, you can interact with the objects (or devices). The...; Tags: Object-oriented, NetFloor Live, Ooa/Ood/Oop, Help Desk, Networking, Software Development, Software/Web Development, It Operations; Software downloads 2008-02-06
Incident Tracking System (1): We have created a flexible, easy-to-use and easy-to-administrator Incident Tracking System. You can use this application as a: Project management issue tracking system; Helpdesk ticketing system; and System support tracking system. All that is required is for you to have MS Access 2000 (or greater) installed on your computer. Very...; Tags: Illinois, Help Desk, Call Centers, Project Management, Tools & Techniques, Strategy, Productivity, Microsoft Office, It Operations, It service Management, Management, Office Suites, Software; Software downloads 2008-02-06