Failure Resources on ZDNet

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ZDNet Resources

7 tips for handling post-Failure communications: There are two parts to every technology failure: the issue itself and the difficult process of explaining the problem to unhappy customers. Although technical failures are unpredictable, end-user satisfaction is usually a function of management rather than technology. Given the high stakes, it's important for all...; Tags: Communication, Failure, Tools & Techniques, Manufacturing, Management, Michael Krigsman; Blog posts 2008-04-10
Sales-driven IT Failures: The roots of enterprise IT failure often lie in the sales process: Sales guy promises the world to customer Customer (naively) believes sales guy Project fails and customer is shocked Sales-driven IT failures happen all the time, sometimes...; Tags: Information Technology, Project Manager, Failure, Sales-driven IT Failure, Sales Strategy, Sales Force Management, Sales, Michael Krigsman; Blog posts 2008-04-04
The worst software Failures are successes: In the movies you know what's coming when the team leader suggests the group separate and some red shirt gets sent off to investigate a dark cellar by herself - and oddly enough IT project failure reviews are often exactly like going to that kind of movie. ...; Tags: Software, Information Technology, Failure, Strategy, Tools & Techniques, Management, Paul Murphy; Blog posts 2008-03-27
IT Failures and social media: Shel Israel, co-author (with Robert Scoble) of the influential book on blogging, Naked Conversations, recently interviewed me regarding social media and IT failures. I used the interview to consolidate my views on several IT failure-related issues. Here's a summary of the interview; the topics are Shel's, but...; Tags: Information Technology, Social Media, Failure, Michael Krigsman; Blog posts 2008-03-17
Three risk categories that explain IT Failure: A new white paper from Alpha Software describes three broad categories of risk that explain why software projects fail: Process failures arise when a project is "bumped off track," relative to the expected plan. If the goal of a process is to produce a specific outcome,...; Tags: Software, Information Technology, Failure, Grid, Tools & Techniques, Productivity, Management, Michael Krigsman; Blog posts 2008-02-14

Researcher seeks IT Failure data: Matthew Miller, from Loughborough University in the UK, seeks respondents to a questionnaire related to IT failures. He's currently working on his dissertation: This dissertation aims to investigate the level of success within IT projects within the last 3 years. The results will then be analysed to find any...; Tags: Information Technology, Failure, Strategy, Management, Michael Krigsman; Blog posts 2008-02-08
Whole Foods' perfect response to IT Failure: Whole Foods, whose forum-crazed CEO prompted an SEC investigation and overly-restrictive corporate Internet policies, has become a model for handling customer service in the wake of an IT failure. This blog often describes situations where IT failures become moneymaking opportunities for vendors. Sometimes...; Tags: Customer Service, Information Technology, Failure, Whole Foods, Product Marketing, Customer Relationship Management (CRM), Strategy, Marketing, Enterprise Software, Software, Management, Michael Krigsman; Blog posts 2007-12-23
Agile development, early warning, Darwin, and Failure: Some IT projects are destined to fail due to haphazard planning, poor execution, or unexpected changes in the business or technical environment. Given the high incidence of failure, innovative methods for uncovering weak projects are always welcome. If discovered in time, risky projects can be fixed or killed; of course,...; Tags: Software, Project, Information Technology, Failure, IT Success, Tools & Techniques, Strategy, Management, Michael Krigsman; Blog posts 2007-11-25
Complicated Failures; simple causes: Kroll Ontrack released surprising results from a survey related to business continuity planning. According to the study: [N]early half of respondents, 43 percent, said they don't believe their companies test their backup systems to ensure data can be produced if needed. Many IT projects fail because participants...; Tags: Information Technology, Failure, Strategy, Business Security, Backups, Management, Business Operations, Michael Krigsman; Blog posts 2007-11-22
End-user GPS Failure - tree surgeon needed: Project failures are usually defined in terms of technical and business impact -- non-functional systems, missed schedules, and over-run budgets. But how do failures affect users? Depending on the circumstances, the impact can be dramatic, inconvenient, or sometimes even comical, as in this story. ...; Tags: Lane, Failure, Daily Mail, GPS, Handhelds, Consumer Electronics, Personal Technology, Hardware, Michael Krigsman; Blog posts 2007-11-04
Stopping Failure in its tracks: Some IT projects become a negative self-fulfilling prophecy, gaining a drive toward failure that seems inevitable. How can one interrupt this downward spiral before it's too late? In an article called Surviving Failure, Watts S. Humphrey, founder the Software Process Program of the Software Engineering Institute at...; Tags: Failure, Strategy, Leadership, Management, Michael Krigsman; Blog posts 2007-10-28
Consultants hate Failure: Two recent blog postings (here and here) questioned the value provided by consulting firms, stating that consultants benefit when their clients' projects fail. To counter this strong position, I invited Cydney Berry, Managing Director of Delivery Operations for BSG Alliance, to offer a response. Cydney has been...; Tags: Project, Consultant, Consulting, Failure, Cydney, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting, Michael Krigsman; Blog posts 2007-10-26
Girl's guide to project Failures: Elizabeth Harrin writes a great blog called, A Girl's Guide to Managing Projects, Trying to Stay OTOBOS... (on time, on budget, on scope). Elizabeth's perspective on project failures is practical and informative, making her blog interesting to read. Titles of several recent entries hint at her focus...; Tags: Project, Failure, Girl, Elizabeth Harrin, Elizabeth, Purchasing & Procurement, Blogging, Business Operations, Internet, Michael Krigsman; Blog posts 2007-10-22
ServStats (5): ServStats is a Firefox extension that lets users share statistics about Web server connectivity and diagnose network failures. When a network failure occurs, ServStats automatically conducts diagnostic tests and infers the most likely cause of failure. ServStats also communicates with remote diagnostic agents to improve the accuracy of diagnosis. In...; Tags: Network, Failure, ServStats, Web Servers, Servers, Networking, Internet, Hardware; Software downloads 2007-09-25
INTERVIEW: Andrew Shimberg on failing by silence: Project failures occur with stunning regularity across industries, technologies, and geographies. Although IT failures often appear rooted in technology, the real causes can usually be traced back to people and management, rather than to hardware or software.Andrew Shimberg has conducted substantial primary research into the underlying and root causes of...; Tags: Team, Information Technology, Environment, Failure, Michael Krigsman; Blog posts 2007-08-27
How do we really know when SOA 'fails'?: There's no place to hide when a huge software project hits the skids. Lots of money is invested, but things just don't work. Fingers of blame are pointed in all directions. The business kept on changing the specs for the application. The software was crapware. The vendors acted like schmucks...; Tags: SOA, Failure, Joe McKendrick; Blog posts 2007-08-13
IT Failure in action: LAX: CNN and the LA Times both report failure of the international arrivals screening computers at Los Angeles International Airport failed. As a result, 20,000 arriving international passengers had to wait many hours while the system was repaired.According to CNN:A major switch in the system, which contains names of arriving passengers...; Tags: Information Technology, System, Failure, Business Continuity, Michael Krigsman; Blog posts 2007-08-12
Storage MultiPathing Choices in HP-UX Serviceguard Environments: Serviceguard protects users and applications from a variety of failures (e. g. software, system, and network failure to name a few) by forming a cluster of multiple nodes and providing sufficient redundancy to remove single points of failure from the configuration. This paper gives an overview of what multi-pathing solutions...; Tags: HP-UX, Hewlett-Packard Co., Environment, Storage, Failure, Serviceguard, UNIX, Operating Systems, Servers, Software, Hardware; White papers 2007-08-01
Automated Rule-Based Diagnosis Through a Distributed Monitor System: In today's world where distributed systems form many of the critical infrastructures, dependability outages are becoming increasingly common. In many situations, it is necessary to not just detect a failure, but also to diagnose the failure, i.e., to identify the source of the failure. Diagnosis is challenging since high throughput...; Tags: Purdue University, Monitor, Diagnosis, Failure, Monitors & Displays, Hardware, Components; White papers 2007-05-08
MTBF Calculator (exe): Mean time between failures (MTBF) is the mean (average) time between failures of a system, the reciprocal of the failure rate in the special case when the failure rate is constant. Calculations of MTBF assume that a system is "renewed", i.e. fixed, after each failure, and then returned to service...; Tags: Failure, Telecom & Utilities; Software downloads 2007-04-16