Customer Service Resources on ZDNet

Did you mean customer service representative (4 results), customer service management (1 results)

ZDNet Resources

Doggie Dash (exe): Help reluctant pet spa partners Walter and Scarlett get a Dinertown business up and running! Featuring the goal of delivering a happy and perfectly pampered pet to its owner every time, Doggie Dash incorporates the customer service fun of the Diner Dash series with the new challenge of cleaning, grooming,...; Tags: Customer Service, PlayFirst, Product Marketing, Customer Relationship Management (CRM), Business Structures, Marketing, Enterprise Software, Software, Finance; Software downloads 2008-03-11
Oracle's president meets unhappy customers in Australia: The Financial Review reports that Charles Phillips, Oracle's president, traveled to Australia this week to meet with unhappy customers: In the case of the Commonwealth Bank, friction came after Oracle software code related to a database for the institution's CommSee customer service application was found to contain an abnormally...; Tags: Customer Service, Oracle Corp., Australia, Product Marketing, Tools & Techniques, Customer Relationship Management (CRM), Marketing, Management, Enterprise Software, Software, Michael Krigsman; Blog posts 2008-03-07
Photo Firm Enhances Customer Service and Clips Costs Through Server Virtualization: Bergen County Camera is the area's largest service-oriented Photo Specialty store, which carries an assortment of photographic equipment, provides a range of digital imaging services, and also features a Fine Art Photographic Gallery. With nearly 30,000 customers and only 23 employees, it was critical for this growing company to have...; Tags: Customer Service, Digital Imaging, Microsoft Windows Server, Microsoft Corp., Photograph, Bergen County Camera, Microsoft Windows, Server Virtualization, Microsoft Windows Server 2008, Microsoft Windows Server 2003, Servers, Operating Systems, Software, Hardware; Case studies 2008-03-06
Sprint bloodletting: a lesson in the consequences of hubris: Sprint bloodletting: a lesson in the consequences of hubrisSprint ProblemsThere are some huge problems at Sprint, likely springing from their widespread customer service issues (specifically in the cell phone sector). Consumer Reports hits them hard in their latest survey, reporting that they are one of the worst in every...; Tags: Product marketing, Customer relationship management (CRM), Sprint Communications, customer service; Discussion threads 2008-03-04
Manufacturer Boosts Customer Service With Current, Discoverable Web Information: It was taking days, sometimes weeks, for IT staff to post new product information and even minor updates to the Web site of PolyOne Corporation, a leading global manufacturer of polymer compounds and additives. Once posted, that information could be difficult to find. To better serve its customers with up-to-date,...; Tags: Web, Customer Service, Information, Microsoft Corp., Manufacturing, Channel Management, Groupware, Strategy, Marketing, Enterprise Software, Software, Management; Case studies 2008-03-01

IWBank Improves Service and Insight With Advanced Business Intelligence Capabilities: Established in 1999, IWBank specializes in online banking and financial services. IWBank wanted to respond promptly to requests from bank customers and optimize customer service and marketing processes. The challenge was to ensure continuous monitoring of Service Level Agreements (SLAs) and verify achievement of marketing activities goals. IWBank implemented Oracle's...; Tags: Business Intelligence, Customer Service, Oracle Corp., IWBank, Product Marketing, Customer Relationship Management (CRM), Marketing Research, Marketing, Enterprise Software, Software; Case studies 2008-03-01
Internet registrar Go Daddy deploys a "NICE" VoIP analytics solution: You may have heard of Internet registrar and hosting service Go Daddy. We're talking more than 27 million Internet domains under management. With all of these accounts, you could accurately expect Go Daddy to receive a significant amount of customer calls per day. Stuff like, "how...; Tags: Customer Service, VoIP, Analytics, NICE Systems Ltd., Financial Planning, Internet, Customer Relationship Management (CRM), Call Centers, Product Marketing, Finance, Enterprise Software, Software, It Operations, Marketing, Russell Shaw; Blog posts 2008-02-20
Dell overhauls support services: Dell overhauls support servicesDell Customer ServiceMy school district works almost exclusively with Dell computer products. Calling in to get warrranty service sometimes is a nightmare...speaking with someone from India or Pakistan or some country that speaks English barely or not at all. Trying to get across a point that you...; Tags: Product marketing, Customer relationship management (CRM), Dell Computer Corp., customer service, support services; Discussion threads 2008-02-20
Continental Airlines Optimizes Security and Streamlines Application Management: As one of the world's leading air carriers, Continental Airlines is committed to implementing advanced technologies that help improve operations and customer service. Recently, the company began upgrading its server environment to the Windows Server 2008 operating system and is streamlining Web application management with the troubleshooting and configuration capabilities...; Tags: Customer Service, Continental Airlines Inc., Environment, Application Management, Microsoft Windows Server 2008, Product Marketing, Customer Relationship Management (CRM), Microsoft Windows, Security, Operating Systems, Software, Marketing, Enterprise Software; Case studies 2008-02-01
The B&B Hotels Group Reduces Customer Service Response Time by 70%: For more than a decade, B&B Hotels Group has been designing and developing hotels with an innovative concept - combining low cost and quality. B&B Hotels Group wanted to implement an efficient Customer Relationship Management (CRM) solution that is easy to deploy and ensure that employees across the organization can...; Tags: Customer Service, Oracle Corp., CRM Solution, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Product Marketing, Enterprise Software, Software, Marketing; Case studies 2008-02-01
Middle East Internet outage: Do you have backups for your offshore ops?: Countries across the Middle East are sans Internet connections due to a cable break on Wednesday. Two lessons: The Internet in some areas lack redundancy and telecommunications infrastructure is weak. And companies that outsource customer service operations offshore need to plan ahead. Egypt's Minister of Communications and...; Tags: Offshore, Customer Service, Call-center, Backup, Outage, Egypt, Internet, Outsourcing, Cable, Customer Relationship Management (CRM), Manufacturing, Call Centers, Product Marketing, Network Technology, It Operations, Business Operations, Outsourcing & Subcontracting, Telecommunications, Personal Technology, Enterprise Software, Software, Marketing, Networking, Larry Dignan; Blog posts 2008-01-31
Highly Scalable and Optimized Service Portal for a Large Bank: 540 braches and over 1000 ATMs make the client India's second largest bank with assets exceeding INR 1 trillion. MindTree Consulting leveraged its expertise on web technologies and in the banking and finance domain to develop a highly scalable customer service portal for a large bank. This cost effective portal...; Tags: MindTree Consulting, Bank, Customer Service, Portals, Web Technology, Product Marketing, Financial Services, Customer Relationship Management (CRM), Internet, Marketing, Enterprise Software, Software; Case studies 2008-01-24
Here are five of the reasons why tech customer support "sucks": You so totally need to purchase the February issue of Wired. Just went on sale, and I got mine. Cover story is Why Things Suck: The 33 Things That Make Us Crazy. Turning to the Customer Service...; Tags: Customer Service, Call-center, Reason, Call Centers, Customer Relationship Management (CRM), Product Marketing, Real Estate, It Operations, Enterprise Software, Software, Marketing, Business Operations, Russell Shaw; Blog posts 2008-01-19
Positioning your business to win: Forecast and Demand Planning: Wholesale distributors must manage inventories accurately and efficiently in order to meet customer service goals. To correctly predict consumer demand, they need inventory strategies that rely on statistical forecasting models. This eKit highlights case studies, best practices, and how IBM Express Advantage can help optimize inventory management.; Tags: Customer Service, Positioning, IBM Corp., Forecasting, Sales Force Management, Product Marketing, Customer Relationship Management (CRM), Sales, Marketing, Enterprise Software, Software; Resource centers 2008-01-03
Health Insurance Company Reengineers Call Center With CRM Solution: Wellmark Blue Cross and Blue Shield, a health insurance provider headquartered in Des Moines, Iowa, averages 6,500 customer service calls daily with a staff of 250 Customer Service Agents (CSAs). To document a call, CSAs had to shuffle between 30 different applications, and the means to document that call was...; Tags: Health Insurance, Blue Cross Blue Shield, Customer Service, CRM Solution, Microsoft Dynamics CRM, Health Care, Microsoft Corp., CRM, Customer Relationship Management (CRM), Product Marketing, Insurance, Call Centers, Advertising & Promotion, Benefits, Healthcare, Enterprise Software, Software, Marketing, Business Operations, Corporate Insurance, It Operations, Human Resources; Case studies 2008-01-01
Yulon Nissan Implements Next Generation DMS to Enhance Customer Service and Boost Sales: Yulon Nissan Motor Co., Ltd is a joint venture between Taiwan's Yulon Motor Co., Ltd and Japan's Nissan Motor Co., Ltd. In 2005, Yulon Nissan began developing a next-generation Dealer Management System (DMS). The system enables customers to interface with the company's dealers, and is critical to maintaining smooth operations...; Tags: Customer Service, Nissan Motor Co. Ltd., Oracle Corp., Sales Strategy, Blade Servers, Databases, Enterprise Software, Product Marketing, Customer Relationship Management (CRM), Sales, Servers, Hardware, Software, Data Management, Marketing; Case studies 2008-01-01
Whole Foods' perfect response to IT failure: Whole Foods, whose forum-crazed CEO prompted an SEC investigation and overly-restrictive corporate Internet policies, has become a model for handling customer service in the wake of an IT failure. This blog often describes situations where IT failures become moneymaking opportunities for vendors. Sometimes...; Tags: Customer Service, Information Technology, Failure, Whole Foods, Product Marketing, Customer Relationship Management (CRM), Strategy, Marketing, Enterprise Software, Software, Management, Michael Krigsman; Blog posts 2007-12-23
Can an airline exec run Red Hat? You'd be surprised: Can an airline exec run Red Hat? You'd be surprisedGoodbye customer service...If there's one thing we know, it's that the airline industry falls behind only one other...the cellphone industry...as being the worst in customer service. Way to go Red Hat.Running Linux like an airlineWhat happens when an airline exec...; Tags: OPEN SOURCE, MANAGEMENT SKILLS, Red Hat Inc., customer service, Delta; Discussion threads 2007-12-21
How Dell screwed up my order: Yesterday I put in an order for twin Dell Vostro 200 mini-towers for the kids (anyone who has two boys will understand why I had to get two identical machines). The transaction was simple, just using a credit card over a secure web site. I expected an uneventful sale and...; Tags: Card, Customer Service, Dell Computer Corp., Phone, Credit Card, Computer, Stephen, Sales Channel, Productivity, Financial Services, Sales, Ed Burnette; Blog posts 2007-12-13
Comcast, T-mobile and HTC, oh my.: Comcast, T-mobile and HTC, oh my.Yes, I feel your pain.I recently went through a similiar support nightmare with Sprint. I don't think it has anything to do with the provider but more to do the state of customer service.Customer service center people are measured by how many calls they...; Tags: Product marketing, Customer relationship management (CRM), Domain names, Broadband Internet, Comcast Corp., customer service, Verizon Communications Inc., High Tech Computer Corp., T-Mobile; Discussion threads 2007-12-12