Sponsored White Papers, Webcasts, and Downloads
ZDNet Resources
- LobbyCentral Service Center (zip)
- Create a sustain customer relationships. Queue waiting customers and alert service staff. Improve customer relationships through time management. LobbyCentral Service Center provides the tools to organize your service lobby without using pen and paper. Customers are placed into electronic waiting queues and service staff are notified when a new customer...
- Tags: Customer Relationship, FSI, LobbyCentral Service Center, Time Management, Productivity
- Software downloads 2008-08-13
- Russian Business Network Strengthens Customer Relationships With Management
- The American Chamber of Commerce AmCham in Russia provides market information and events for 800 companies. Since 1994, it has grown more than 600 per cent. To provide clients with the best possible service, AmCham decided to invest in a Customer Relationship Management CRM system based on Microsoft Dynamics CRM...
- Tags: Network, Microsoft Corp., Customer Relationship, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Case studies 2008-04-22
- Building Customer Relationships One Interaction at a Time
- Successful customer-oriented companies have figured out that customer relationships can only be built one interaction at a time, and are re-aligning objectives around just that: the customer interaction. Given this reality, imagine an environment where one could personally direct the outcome of every single customer interaction, start to finish. Where...
- Tags: Customer Interaction, Customer Relationship
- White papers 2007-09-01
- Momentum Webcast: Improve Customer Relationships Using the 2007 Office System (Level 100)
- This webcast demonstrates how Microsoft software can help to develop more profitable customer relationships by simplifying how employees work with colleagues, partners, and customers. It shows how one can build connections with customers by providing easy access to a complete view of each customer's interactions and transactions with Microsoft software....
- Tags: Webcast, Microsoft Corp., Customer Relationship, Digital Media, Microsoft Office, Consumer Electronics, Personal Technology, Office Suites, Software
- Webcasts 2007-05-09
- Who owns the on-demand customer?
- Jamcracker this week released version 2.0 of its on-demand ecosystem, the Jamcracker Service Delivery Network JSDN. This is a move I previewed in January, in Jamcracker unlocks a Web 3.0 role for the channel, when I wrote: "The next stage, which is due to happen this year, will be...
- Tags: Jamcracker, Jamcracker Service Delivery Network
- Blog posts 2006-08-02
- Infusing Technology Into Customer Relationships: Balancing High-Tech and High-Touch
- In today's business environment, self-service is becoming increasingly important. In order to promote their self-service activities, banks have created online-only products and airlines offer exclusive discounts for passengers booking online. Self-service technologies' practical applications demonstrate this approach's potential. The paper starts by presenting the theoretical concepts of self-services and self-service...
- Tags: Customer Relationship, Marketing Research, Financial Services, Marketing
- White papers 2005-09-26
- CRM Technology Enables One-to-One Customer Relationships
- The toughest challenge in managing customer relationships is not a lack of data, but a lack of immediately available, organized data to power a personalized, one-to-one customer experience. This is particularly true for large, global enterprises such as UPS. As the world's largest package delivery company and a leading global...
- Tags: United Parcel Service Of America Inc., Logistics, Customer Relationship, CRM, CRM Technology, Supply Chain, Transportation, Business Operations
- White papers 2005-08-01
- Superior Customer Relationships: Best Practices of Eastman Kodak Co., Medrad Inc, and Fidelity Investment Services
- Most organizations in a given marketplace want close customer relationships and pursue these relationships using advanced technologies, refined and aligned processes, and well-trained people. Unfortunately, competitors often wanting the same customers seek them with similar intensity and tactics. Competition affects industry profitability, and competitive advantage is the...
- Tags: Fidelity Investments, Eastman Kodak Co., APQC, Competition, Best Practice, Customer Relationship, Strategy, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Management, Marketing, Software
- White papers
- Technology for Optimizing Customer Relationships
- CRM presupposes the existence of an effective CRM strategy - a solid way to manage customer relationships in the first place. Once a CRM strategy is in place, a customer-centric database provides the foundation. Next, enabling technologies such as real-time event management allow companies to customize customer interactions based on...
- Tags: Customer Relationship, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Strategy, Marketing, Software, Management
- White papers
- Momentum Webcast: Increase the Value of Customer Relationships Using the 2007 Office System (Level 100)
- Building connections with the customers can create lasting value for the company. This webcast demonstrates how Microsoft software can help one to develop more profitable customer relationships by simplifying how the employees work with colleagues, partners, and customers. Discover how one can build connections with the customers by providing easy...
- Tags: Webcast, Microsoft Office, Microsoft Corp., Customer Relationship, Digital Media, Consumer Electronics, Personal Technology
- Webcasts
Additional Resources
- Salesforce.com: Recession resistant or just late to the pain?
- On the surface, Salesforce.com's third quarter was impressive. The company hit or exceeded its targets and noted that its "value proposition" was resonating among enterprise software buyers. But worries abound under the surface. Salesforce.com reported income of $10.1 million, or 8 cents per share, on revenue of...
- Tags: Salesforce.com Inc., Recession, Sales Force Management, Sales, Larry Dignan
- Blog posts 2008-11-21
- Nielsen Mobile, an Altor Networks Customer
- I recently had the opportunity to speak with Nick Portolese, Senior Manager of Data Center Operations for Nielsen Mobile, an Altor Networks customer. He spent a few moments sharing his experiences with their software. Nick's comments follow. Please tell me who you are and what...
- Tags: Network, Environment, Network Security, Server, Virtual Machine, Tool, VMWare ESX, Nielsen Mobile, Altor Networks, Nielsen, Productivity, Data Centers, Ip storage, Networking, Security, Storage, Hardware, Data Management, Dan Kusnetzky
- Blog posts 2008-11-21
- Verizon Wireless: Our employees breached Obama's cell phone records
- Verizon Wireless said that "a number of employees" accessed President-Elect Barack Obama's cell phone records without authorization. That's not a great way to introduce yourself to an incoming president. Unfortunately, I'm not surprised. In a statement Verizon said Techmeme: This week we learned...
- Tags: Employee, Phone, Cell Phone, Verizon Wireless, Cellular Phones, Consumer Electronics, Personal Technology, Larry Dignan
- Blog posts 2008-11-21
- Unsealed court filing: HP's Hurd had Vista concerns
- HP CEO Mark Hurd told Microsoft CEO Steve Ballmer in an e-mail last year that HP's call centers were "being overrun" by customers who were having difficulties upgrading to Windows Vista, a detail that was revealed in the unsealing of a court filing in the Windows Vista Capable lawsuit. ...
- Tags: Hewlett-Packard Co., Steve Ballmer, Mark Hurd, Microsoft Windows Vista, Microsoft Corp., Microsoft Windows Vista (Longhorn), Microsoft Windows, Operating Systems, Software, Sam Diaz
- Blog posts 2008-11-20
- Salesforce bucks trend for Q3; shares rising.
- updated: At a time when companies are issuing warnings about missing earnings targets and scaling back expectations, enterprise cloud computing company salesforce.com seems to be bucking the trend. After the bell, Salesforce.com reported income of $10.1 million, or 8 cents per share, on revenue of $276.5 million...
- Tags: Revenue, Salesforce.com Inc., Marc Benioff, Enterprise Software, Quarter, Operational Accounting, Sales Force Management, Finance, Sales, Sam Diaz
- Blog posts 2008-11-20
- Amazon CTO: Cloud infrastructure keeps companies focused on innovation
- On the night of the historic U.S. presidential election, news outlets across the country streamed live video of the news coverage on their Web sites. Obviously, the Web traffic that night, compared to others, was exponentially greater. But it's not as if news organizations went out and spent boatloads of...
- Tags: Innovation, Amazon.com Inc., Infrastructure, Cloud Computing, Data Centers, Storage, Hardware, Data Management, Sam Diaz
- Blog posts 2008-11-20
- Hands On: The BlackBerry Storm
- First off, a warning: Be very skeptical of any review you read in the next 24 to 48 hours that proclaims to be the definitive word on the Blackberry Storm. While clearly I have my own early impressions, the Storm is so different than any other smartphone...
- Tags: Touch Screen, Apple iPhone, Phone, Screen, Network, Verizon Communications Inc., Customer, Video, RIM BlackBerry, Plan, Blackberry Storm, E-mail, Handhelds, Keyboards, Online Communications, Hardware, Peripherals, Josh Taylor
- Blog posts 2008-11-19
- Linking processes and apps in 2008 – A new urgency
- Talk to me – please! Talk to me! Inc. Magazine this month has an interesting article ("Missing Link Getting Programs to Work Together" by Nitasha Tiku) that talks about the value derived from integrating applications with other applications. I know, BORING, but very relevant in today's economy....
- Tags: Firm, Supply Chain Management (SCM), Channel Management, Productivity, Enterprise Software, Software, Marketing, Brian Sommer
- Blog posts 2008-11-19
- Business "Much More Predictable" In Past Two Months, NetSuite Says
- Sales of its online business software froze in the last two days of September, NetSuite chief financial officer Jim McGeever told the UBS Global Technology and Services Conference Wednesday. But, in the last two months, the flow of deals for its "software as a service" suite has become "much more...
- Tags: NetSuite Inc., Sales Strategy, Tools & Techniques, Sales Force Management, Enterprise Software, Sales, Management, Software, Tom Steinert-Threlkeld
- Blog posts 2008-11-19
- CRM 2009 Forecast: How'd I Do in 2008? Gimme A High Four!
- Usually, when I begin my forecast for the coming year, I like to look at how I did the previous year - which is usually disconcerting to say the least. So, in honor of my first non-intro post for this ZDNET blog, I'm going to be nakedly transparent and show...
- Tags: Social Media, Business, Tool, CRM, Zoho, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2008-11-18
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White Papers and Webcasts
This video provides an overview of Intel's Unit Level Traceability (ULT) system, a technology developed to address the complexities that exist with the introduction of new manufacturing technologies in Assembly/Test in Intel. Video playing time is 4 minutes.
