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- Twelve best practices for online customer communities
- One of the more significant Web 2.0 trends in business this year has been the advent of the Web-based customer community, where groups of like-minded individuals focus around a brand or a set of product and services come together and interact online. Far from the cynical marketing ploy that it...
- Tags: Community, Best Practice, Customer Community, Deloitte, Community Management, Marketing Research, Social Networking, Marketing, Online Communications, Advertising & Promotion, Dion Hinchcliffe
- Blog posts 2008-07-25
- Talent development
- Earlier this week I attended Fortune magazine's Brainstorm Tech conference which "aims to sharpen the thinking of the very well heeled attendees about the escalating impact of tech-driven change for all business and global society". There was a terrific menu of topics on offer:...
- Tags: Talent, Collaboration, CEO, HCL, Workforce Management, Human Resources, Oliver Marks
- Blog posts 2008-07-25
- Microsoft joins 'patch DNS now' chant; Apple patch missing
- On the heels of the release of weaponized exploit code for the DNS cache poisoning vulnerability, Microsoft has joined the chorus of security pros pleading with DNS server providers to immediately apply patches to protect users from malicious attacks. The Redmond, Wash. security...
- Tags: Apple Macintosh, DNS, Vulnerability, Apple Inc., Exploit Code, Microsoft Corp., Attack, Dan Kaminsky, Domain Names, Apple Mac OS X, Networking, Security, Internet, Operating Systems, Software, Apple Mac OS, Ryan Naraine
- Blog posts 2008-07-25
- Microsoft may need an IBM moment of clarity
- Microsoft's financial analyst meeting was a tale of a technology conglomerate: You heard a lot about search, a decent bit about the enterprise and all sorts of projects in between. But amid all the coverage--see Mary Jo's laundry list of stories--I can't help but wonder if Microsoft's...
- Tags: Steve Ballmer, Microsoft Corp., Enterprise, IBM Corp., Game Players, Virtualization, Tools & Techniques, Enterprise Software, Consumer Electronics, Personal Technology, Hardware, Management, Software, Larry Dignan
- Blog posts 2008-07-25
- Netflix ups outlook; Customer acquisition costs fall
- Netflix said Friday it ended the second quarter with more than 8.4 million subscribers, up 25 percent from a year ago, and spent less money acquiring those customers. Those two factors added up to better than expected quarterly results and an improved outlook. The company has been...
- Tags: NetFlix Inc., Acquisition, Earnings, Financial Accounting, Mergers & Acquisitions, Finance, Investment, Larry Dignan
- Blog posts 2008-07-25
- Dell opts for performance with R5400 data center-hosted desktop
- Dell unveiled its data center-hosted desktop product line on Tuesday. Unlike rivals Hewlett-Packard and IBM, Dell didn't build its solution on blade servers but instead opted for a high performance system using a 2U box called the Dell Precision R5400 Rack Workstation. "By not putting the solution...
- Tags: Dell Computer Corp., Performance, R5400, Workstations, Desktops, Servers, Hardware, Jason Hiner
- Blog posts 2008-07-24
- Users gravitating to lower-priced Office SKUs
- Users gravitating to lower-priced Office SKUsIt's not surprising.The increased cost of the premium Office doesn't provide much that corporations need. Also, as linked, Vista Home Basic is not viable either, so they must, if they go Vista, get the premium product.I do think a clarification is needed. [B]He...
- Tags: Elop, Microsoft Office, Microsoft Office 2007
- Discussion threads 2008-07-24
- Bausch
- BauschInteresting pairing...and one that seems to make a little more sense than the traditional IT/Accounting duopoly you generally see in the enterprise. Consumer oriented businesses in this day and age should have consumer oriented systems in place. I think the change in attitude should provide immediate dividends. ...
- Tags: Product marketing, Customer relationship management (CRM), Bausch
- Discussion threads 2008-07-24
- 10 things your IT project manager never wants to hear
- 10 things your IT project manager never wants to hear#9 is wrongThe actual principal for #9 is the GFC principal, Good, Fast, Cheap, pick any TWO.In reality, a successful project blends all 3 to get a product with a reasonable level of all.Corollary to #10:"It's just what I asked for,...
- Tags: Strategy, IT Project Manager, information technology
- Discussion threads 2008-07-24
- Apple looking to hire iPhone hacker
- Apple is in the market for someone capable of hacking into the iPhone. According to this job listing, the company is looking for an iPhone Security Engineer capable of, among other things, developing "proof of concept" attacks on the device's current security mechanisms. ...
- Tags: Apple iPhone, Apple Inc., Hacker, Security Mechanism, Security, Ryan Naraine
- Blog posts 2008-07-24
- Bausch & Lomb reduces IT boundaries
- The commonly used phrase "lack of IT alignment" suggests communication problems arising from dysfunctional boundaries between IT and business groups inside an organization. Bausch & Lomb has shattered boundaries by merging IT and customer service under the CIO. by Michael Krigsman
- Tags: Customer Service, CIO, Bausch & Lomb Inc., Information Technology, Strategy, Management, Michael Krigsman
- Blog posts 2008-07-24
- Facebook gets serious about app quality
- Facebook at its F8 developer powwow had a bevy of announcements that garnered interest, but among the most notable were its efforts to improve the quality of applications on the social networking site. First, the brief recap of Facebook's news (statement, Steve O'Hear's takeaways, Webware and Techmeme...
- Tags: Facebook, Larry Dignan
- Blog posts 2008-07-24
- News to know: DNS flaw; Amazon; Microsoft shakeup; Facebook
- Notable headlines: Ryan Naraine: Researchers borrow from Google PageRank for network defense service Attack code published for DNS flaw Nate McFeters: |)ruid and HD Moore release part 2 of DNS exploit 'Spam King' escapes from federal prison iPhone vulnerable to phishing,...
- Tags: Apple iPhone, Facebook, DNS, Amazon.com Inc., Microsoft Corp., Microsoft Xbox, Flaw, Game Players, Domain Names, Networking, Security, Consumer Electronics, Personal Technology, Internet, Larry Dignan
- Blog posts 2008-07-24
- Managing growth - a followup to yesterday's guest blog
- Yesterday, Dean Cycon of Dean's Beans wrote a guest blog for this column on "Starbucks' Dirty Little Secret". The blog is worthy of some followup, as well as some additional information that Dean shared with me about their corporate philosophy. Growth is good for a company,...
- Tags: Trader, Blog, Dean Cycon, X2 Development Corp., Strategy, Management, Christopher Dawson
- Blog posts 2008-07-23
- Bausch & Lomb puts new CIO in charge of customer service
- Eye care company Bausch & Lomb has given its CIO the customer service reins. On Wednesday, the company named Alan Farnsworth, senior vice president of customer service and information technology and chief information officer. Cutting through the rather bloated title, it appears that Bausch & Lomb has...
- Tags: Customer Service, CIO, Bausch & Lomb Inc., Information Technology, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software, Larry Dignan
- Blog posts 2008-07-23
- Free the XBOX 360!!!
- Free the XBOX 360!!!"Microsoft-approved"Why shouldn't Microsoft be concerned with the performance of software on XBox?Quoting:Microsoft makes both the hardware and software, and the environment is tightly controlled - only Microsoft-approved software need apply. [End quote]Vista shows that a product's reputation can be affected by the uninterest or mistakes of third...
- Tags: Game players, Games, Microsoft Xbox, Microsoft Corp., game, console
- Discussion threads 2008-07-23
- Can Ubuntu win the OS beauty pageant?
- Mark Shuttleworth, founder of Canonical, the company behind Ubuntu, has thrown down the gauntlet to his merry band of open source followers: Make Ubuntu as pretty and ultimately better looking than Apple's Mac OS. eWeek's Darryl Taft quotes Shuttleworth Techmeme: "The great task in front of...
- Tags: Ubuntu, Mark Shuttleworth, Operating System, Linux, Open Source, Operating Systems, Desktops, Software, Hardware, Larry Dignan
- Blog posts 2008-07-23
- Survey: Corporations hold out on Vista
- Survey: Corporations hold out on VistaLarry isn't going to give it up...It's sad what passes for "journalism" these days. ZDNet and her "sister site" TechRepublic are so one sided it's laughable. Is this "survey" really supposed to be passed as truth? The survey was conducted by a company KACE that...
- Tags: Microsoft Windows Vista (Longhorn), Microsoft Windows XP, Microsoft Windows Vista, survey, Microsoft Corp.
- Discussion threads 2008-07-23
- McAfee debunks recent vulnerabilities in AV software research, n.runs restates its position
- Several days after blogging about a research conduced by n.runs AG that managed to discover approximately 800 vulnerabilities in antivirus products, McAfee issued a statement basically debunking the number of vulnerabilities found, and providing its own account into the number of vulnerabilities affecting its own products : "A recent...
- Tags: Software, McAfee Inc., Antivirus, Vulnerability, Vendor, Flaw, N.Runs, Dancho, Security, Viruses And Worms, Dancho Danchev
- Blog posts 2008-07-23
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White Papers and Webcasts
According to a new study from the Economist, future success belongs to those who collaborate effectively. Learn how successful collaboration can improve profits, problem-solving, and competitive differentiation.
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