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- Wi-Fi in cable set-top boxes coming (not so soon)
- Cable TV providers are planning to add wireless to their set-top boxes, according to panelists at a recent Connect event sponsored by Park Associates and the CEA. A report in EE Times say cable companies like Cox Communications are planning to...
- Tags: Set-top Box, Set-top, Cox Communications Inc., Wireless LANs, Ultrawideband (UWB), Wi-Fi, Cable, Wireless, Tv & Home Theater, Network Technology, Telecommunications, Personal Technology, Networking, Rik Fairlie
- Blog posts 2008-06-30
- Real-time Remote Workforce Enablement
- Cox Communications was looking for a way to deploy and manage the IT requirements of its decentralized customer support team comprised of over a hundred people. With only four IT staff designed to support the technical need of the customer support team, Cox required a flexible and high-performance solution that...
- Tags: Virtual Server, Parallels Inc., Cox Communications Inc., Workforce, Server Virtualization, Virtualization, Team Management, Leadership, Servers, Hardware, Management
- Case studies 2008-03-21
- Leveraging Mobile Technologies to Improve Worker Productivity and Customer Service: A Cox Communications Success Story
- Cox Communications, the nation's third largest cable operator, is at the forefront of utilizing advanced wireless technology to maintain high customer service standards. Recognized with a 3G A-List Award for its successful wireless data solutions, Cox Communications employs leading edge mobile solutions that have resulted in greater field force productivity...
- Tags: Customer Service, Mobile, Worker, Cox Communications Inc., Product Marketing, Customer Relationship Management (CRM), Advertising & Promotion, Wireless, Marketing, Enterprise Software, Software
- Webcasts 2007-10-17
- Cox Communications Achieves HR Vision
- Cox Communications considers its upgrade to PeopleSoft HCM 8.9 to be another step along its five-year HR systems journey to becoming a company with leading edge technology for all employees and useful data for business analysis. With over 275 locations across the U.S., all on a single instance of PeopleSoft...
- Tags: Human Resources, Cox Communications Inc.
- Case studies 2007-01-01
- Are the Net neutralists making unfair hay over a CraigsList snafu?
- My fellow blogger George Ou dug around the blogosphere and, if a firewall manufacturer's explanation for what's going wrong is right, it looks like several Net neutrality activists should be eating crow instead of making hay. Writes Ou:It appears that the Net neutrality proponents have been caught in a...
- Tags: Cox Communications Inc., Craigslist, Net Neutrality
- Blog posts 2006-06-19
- Net neutrality proponents flagrantly lie about Craigslist blockage
- [Update: Now we have US Senator Wyden propagating the lie that this was a Cox conspiracy to block Craigslist because they have their own classified service. We now have proof and a retraction that this was never the case]It appears that the Net neutrality proponents have been caught in...
- Tags: Craigslist, Cox Communications Inc., Authentium
- Blog posts 2006-06-19
- Cox Communications Powers Massive Data Warehouse With MySQL
- Cox Communications is the fourth largest cable-television provider in the United States, serving approximately 6.3 million customers. A Fortune 500 company, Cox has built communications networks and delivered quality cable television programs since 1962. To maintain optimum performance and customer-service levels, Cox has developed a huge data warehousing application. At...
- Tags: Data Warehouse, MySQL, Cox Communications Inc., Databases, Open Source, Business Intelligence, Enterprise Software, Software, Data Management
- Case studies
- Cox Communications Aligns IT With the Business Using Remedy Solutions
- Cox Communications is a multi-service broadband communications company with approximately 6.5 million total customers, including 6.3 million basic cable subscribers. As Cox works toward alignment, the company is employing different technologies to help IT support the business more effectively. Cox has successfully implemented components of Remedy's IT Service Management ITSM...
- Tags: Information Technology, Remedy Corp., Cox Communications Inc., Service Level Management, Asset Management, Strategy, It Services, Network Technology, It Operations, It service Management, Operational Planning, Business Operations, Management, Networking
- Case studies
- Microsoft Operations Framework (MOF) Boosts Cox Communication Inc.'s Efficiency, Lowers TCO
- Cox Communications is nation's fifth largest cable television company. The company had experienced tremendous growth. The IT operation had kept up - but without initiating and formalizing the processes that would have ensured smooth, effective operation. A Microsoft-led team conducted an operations assessment based on the Microsoft Operations Framework MOF....
- Tags: Information Technology, TCO, Microsoft Corp., Cox Communications Inc., Microsoft Operations Framework, ITIL, Process Improvement, It Services, Strategy, Roi/Tco, Quality, Business Operations, Management, Finance, Managerial Accounting
- Case studies
- Cox Communications: Connecting With Employees
- Cox Communications, Inc. is the fifth-largest cable provider in the nation. The company was looking for a way to boost employee retention, while also improving their technology skills. They turned to Dell. Dell made it easy for both the employees and the company with a blanket purchase order program. Once...
- Tags: Dell Computer Corp., Cox Communications Inc., Sales Strategy, Sales Force Management, Sales
- Case studies
- A Strategic Investment in High Availability
- As the third-largest cable television provider in the United States, Cox Communications offers both analog cable television and advanced digital video service. Cox management felt that an enterprise solution was in order - one designed to meet the company's 24/7 requirements and intense data storage needs. Cox called on Dell...
- Tags: Dell Computer Corp., Investment, High Availability, Cox Communications Inc., Storage, Disaster Recovery, Digital Video, Hardware, Data Management, Personal Technology
- Case studies
- Keeping Service Technicians Productive on the Road
- Cox Communications provides bundled telecommunication services for both residential and business customers. The challenge was to update software used by service technicians in the field required IT professionals to manually update 3,000 mobile devices. This approach required the devices to be pulled in from the field and it was both...
- Tags: Mobile Device, Sybase Inc., Cox Communications Inc., Telephony, Telecom & Utilities, Databases, Telecommunications, Networking, Enterprise Software, Software, Data Management
- Case studies
- Sybase Case Study: Cox Communications
- A full service telecommunications provider, Cox Communications offers services including cable, local and long distance telephone services, high-speed Internet connections, and commercial voice and data services for both residential and business customers. Updating software used by service technicians in the field required IT professionals at Cox Communications to manually update...
- Tags: Sybase Inc., Cox Communications Inc., Databases, Enterprise Software, Software, Data Management
- Case studies
- Cisco IP Contact Center Solutions to Be Deployed by Cox Communications
- Cox serves its growing customer base through 19 contact centers across North America. Nearly 5,000 customer service agents provide sales, service and support for the company's video, high-speed Internet and digital voice offerings. Because the company is currently using traditional Time Division Multiplexing TDM technology, each contact center is dependent...
- Tags: Contact Center, Cisco Systems Inc., Cox Communications Inc., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies
- Cox Communications Makes Strategic Shift to Dell PowerEdge Servers With Red Hat Linux and Oracle to Run Mission-Critical Solutions
- Cox Communications is the third largest cable TV provider in the United States with more than 6.7 million subscribers in 20 states. The company has been building communications networks for the cable television industry for 43 years and today employs more than 23,000 people. Standardize on server architecture that will...
- Tags: Dell PowerEdge Server, Linux, Dell Computer Corp., Oracle Corp., Red Hat Inc., Red Hat Linux, Dell PowerEdge, Cox Communications Inc., Data Centers, Servers, Open Source, Storage, Hardware, Data Management
- Case studies
- Cox Communications Aligns IT Applications With Business Goals Using BMC Remedy Solutions
- Cox Communications, like many companies, is faced with the reality of having to do more with less. To accomplish this, aligning their business and Information Technology IT needs is a priority. They turned to BMC Software and implemented components of the BMC Remedy IT Service Management Suite for asset management...
- Tags: BMC Software Inc., Information Technology, Remedy Corp., Cox Communications Inc., It Management, It service Management
- Case studies
Additional Resources
- NSA and phone sex: Eavesdroppers listened to intimate conversations
- Military linguists have come forward to say that the intelligence services routinely listened in on Americans overseas calling home and on the communications of non-suspect groups like the Red Cross. And, they say, they listened in and even transcribed couples' phone sex, The New York Times reports. ...
- Tags: Phone, Phone Sex, Telecom & Utilities, Richard Koman
- Blog posts 2008-10-10
- 3am LineScope (msi)
- LineScope enables non-intrusive monitoring of synchronous and asynchronous communications over a telephone line. It's just the thing for version 22bis modem integrators and dial-up application developers. Engineers in the payment terminal sector will appreciate the built-in support for FastConnect, SDLC/HDLC and ISO-8583. Works only with supplied WAV file samples. This...
- Tags: LineScope, Modems, Hardware, Components
- Software downloads 2008-10-10
- Apple makes it official. Notebook announcement next week.
- Apple makes it official. Notebook announcement next week.Expect some people to care.Do not expect me to raise an eyebrow.Not that old!"The current MacBook Pro design was introduced almost 3 years ago..."Lets be realistic about this, doesn't he mean almost 8 years ago? (and actually I thought the TiBooks came out...
- Tags: Notebooks, Investment, notebook, Apple OSx, Apple Inc.
- Discussion threads 2008-10-09
- Palin the reformer? In fact, a pattern of stonewalling and hiding
- The Associated Press takes a hard look at Sarah Palin's spotty – perhaps, hypocritical – record on open government and online transparency. She claims to be a reformer who will bring to Washington the government openness she says she established in Alaska. But the AP's review of her...
- Tags: Associated Press, Alaska, Sarah Palin, E-mail, Online Communications, Richard Koman
- Blog posts 2008-10-08
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