ZDNet Resources
- Phishing-based breach of salesforce.com customer data is more evidence of industry's need to act on spam. Now.
- Phishing-based breach of salesforce.com customer data is more evidence of industry's need to act on spam. Now.Must: MandateCouldn't agree with you more:[i][b]"Another issue? Although they’re physically possible with many e-mail systems, encryption and digital signing of e-mail — two measures that can also play a role in eliminating spam (and...
- Tags: Cyberthreats, SECURITY, e-mail, phishing, spam, Salesforce.com Inc., industry
- Discussion threads 2007-11-06
- Short Clip: Implementing CRM software in Harrah's casinos
- Harrah's CIO Tim Stanley explains how the company uses CRM software to offer special promotions, and more targeted marketing to its 100 million hotel guests. by ZDNet Editor
- Tags: CRM Software, CRM, Harrah, Customer Relationship Management (CRM), Enterprise Software, Advertising & Promotion, Software, Marketing, ZDNet Editor
- Blog posts 2007-02-27
- Got CRM?: CRM software Guide for Small Business
- There are many articles on Customer Relationship Management (CRM) and its benefits. However, most articles cater to large organizations and don't concentrate on the needs and objectives of small business owners and managers. The purpose of this whitepaper is to educate small business owners on what, why and how CRM...
- Tags: CRM Software, Small Business, CRM, Small Business Owner, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- White papers 2006-11-07
- 8% of CRM software in 2005 was sold as a service
- 8% of CRM software in 2005 was sold as a servicewill accounting be lastCRM bodes well for SaaS, but looks like software related to financial and accounting will be last to move online. It looks like QuickBooks online is taking off slowly. Markhttp://www.axcis.net
- Tags: Customer relationship management (CRM), Advertising & Promotion, Enterprise software, Tools & Techniques, CRM, CRM software, software
- Discussion threads 2006-10-10
- Why Microsoft CRM Is the 3rd Choice: CRM software Vendors' Evaluation
- The purpose of the GCCRM Evaluation Guide is to provide a neutral and objective reference on key CRM vendors including software vendors, call centre outsourcing vendors and consulting vendors in China market. The Guide serves as a highly influential buying guide for CRM practitioners in the market. This paper presents...
- Tags: CRM Software, Microsoft Corp., Microsoft CRM, CRM, Guide, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- White papers 2005-11-09
- The Problem With Off the Shelf CRM
- Just mention the words customized CRM software to any small business owner of those responsible for financing a new or upgrade initiative and watch them flinch! They will be confident that with the variety of CRM software available today there must be a software program they can pick up at...
- Tags: CRM Software, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- White papers 2005-10-07
- Why Oracle CRM Is Only the 4th Choice: CRM software Vendors' Evaluation
- The purpose of the GCCRM Evaluation Guide is to provide a neutral and objective reference on key CRM vendors including software vendors, call centre outsourcing vendors and consulting vendors in China market. The Guide serves as a highly influential buying guide for CRM practitioners in the market. This paper presents...
- Tags: Oracle Corp., Software Company, CRM Software, CRM, Guide, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- White papers 2005-09-05
- User Adoption of CRM software: A Deft Touch and the Six Principles for Success
- CRM software is now in its second iteration. The latest entrants to this market have taken the criticisms of the past to heart and they now offer sales teams and their management an exceptional tool to perform all of the tasks associated with selling. No, they cannot close the deal,...
- Tags: CRM Software, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Team Management, Software, Marketing, Management
- White papers 2005-08-16
- CRM software market grew 8% in 2004
- According to IDC, the customer relationship management (CRM) applications market returned to positive growth in 2004 due to the resurgence of demand by user organizations. In 2004 the CRM market grew 8%, resulting in total market revenues of $8.8 bln. During the market downturn of the early 2000s, customers sharpened...
- Tags: CRM
- Blog posts 2005-08-02
- Small Business Software CRM Vendor Selection Process
- Millions of small business owners across the world are struggling with selecting and deploying a CRM software solution for their organization and are running into obstacles in gaining access to this now critical small business software solution. A true CRM software system is critical to small businesses in today's market...
- Tags: CRM Software, Small Business, CRM, CRM Software System, Customer Relationship Management (CRM), Enterprise Software, Software
- White papers 2005-06-16
- CRM software to grow less than 5% in Western Europe
- The Western European CRM applications market will grow less than 5% annually, according to IDC. The market is maturing rapidly and IDC does not expect double-digit growth to occur in the coming years.
- Tags: Customer relationship management (CRM), Enterprise software, CRM software, CRM, software
- Blog posts 2005-05-26
- CRM software market to grow at 9% a year
- The market for CRM software in the United States and major European countries is expected to increase by 9% annually over the next six years. That's a much more rapid rate than the 3% advance anticipated for the CRM market overall. Likewise, spending on ERP software is expected to grow...
- Tags: CRM
- Blog posts 2005-01-15
- CRM software market to grow at 9% a year
- The market for CRM software in the United States and major European countries is expected to increase by 9% annually over the next six years. That's a much more rapid rate than the 3% advance anticipated for the CRM market overall. Likewise, spending on ERP software is expected to grow...
- Tags: CRM
- Blog posts 2005-01-15
- Small business spending on CRM software grew 15% in 2003
- The SMB CRM market grew significantly during 2003, and indicators are that this growth will continue during the next five years, according to Gartner. CRM-software spending among SMBs (which Gartner defines as companies with less than 1,000 employees) grew by 15% in 2003 over 2002, while spending on the part...
- Tags: CRM, Gartner Inc.
- Blog posts 2004-10-13
- CRM software market will generate $11.4 bln by 2008
- According to IDC, the worldwide customer relationship management (CRM) applications market will reach $11.4 bln in revenues by 2008, experiencing a compound annual growth rate (CAGR) of 8.9% over the 2004-2008 forecast period. Siebel continues to maintain its leadership position in the worldwide CRM applications market, although down from market...
- Tags: CRM, International Data Corp.
- Blog posts 2004-08-02
- Microsoft takes wraps off CRM software
- Microsoft takes wraps off CRM softwareMicrosoft CRM and Small Business Server 2003 Works Well!Targeting the small businesses that want to get into the CRM game - with the requirements of both affordable, scalable and easy to use - Microsoft CRM v1.2 and Microsoft Small Business Server 2003 is an outstanding...
- Tags: Customer relationship management (CRM), Enterprise software, Advertising & Promotion, software, Microsoft CRM, CRM, Microsoft Corp., CRM software
- Discussion threads 2004-05-22
- Microsoft revamps CRM software
- Microsoft revamps CRM softwareTighter links == improved vendor lock-in... more of the usual MS fare.
- Tags: Customer relationship management (CRM), Enterprise software, Advertising & Promotion, CRM software, CRM, Microsoft Corp., software
- Discussion threads 2003-12-09
- CRM software Developer Advanced Concepts Augments Customer Communications With WebDemo Online Conferencing and Collaboration
- As a developer of Customer Relationship Management (CRM) software, Advanced Concepts is constantly thinking about its own interaction with customers. Another division of Advanced Systems develops TRAVERSE financial accounting software enhancements, and it was inevitable for the two successful products to become integrated. However, introducing these revolutionary new capabilities also...
- Tags: Software, Developer, Collaboration, Product, CRM Software, Inter-Tel Inc., CRM, Tools & Techniques, Financial Accounting, Management, Finance
- Case studies
- Leading CRM software Company Relies on SUSE LINUX to Reduce Hardware Costs by Nearly 50 Percent and Improve Customer Response Time by 300 Percent
- Based in Silicon Valley, E.piphany provides a full suite of CRM software solutions for more than 475 companies. In its early days, E.piphany began building its CRM suite of software using Microsoft Windows and standard Intel hardware, but soon realized that it needed a more advanced and reliable development architecture....
- Tags: E.piphany, CRM Software, Hardware, SuSE Linux, SuSE, CRM, Linux, Customer Relationship Management (CRM), Open Source, UNIX, Operating Systems, Advertising & Promotion, Enterprise Software, Software, Marketing
- Case studies
- Revisiting Mid-Market CRM Solutions for Your Agency or Brokerage
- With the maturation of the mid-market CRM industry, this is the time to review the own internal systems and evaluate how a reasonable investment can help one become more efficient and effective in the sales, marketing, and customer service aspects of managing the agency or brokerage. As in all areas...
- Tags: Customer Service, Agency, CRM Software, Brokerage, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- White papers
White Papers and Webcasts