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- The ITIL Imperative: Accelerate from Strategy to Value in '08
- As ITIL hits the top of many organizations' priority lists in '08, business leaders are anxious to see tangible business value out of their ITIL investments. But practical advice on how to use ITIL to drive near-term business value is often hard to find. Listen to this...
- Tags: Strategy, Bomgar, ITIL, Process Improvement, It Services, Quality, Business Operations
- Webcasts 2008-01-24
- Transportation Company Reduces On-Site Support Visits by 90% Using Remote Desktop Support Appliance
- While Symantec's pcAnywhere could be used to support employees inside of the company firewall, employees outside of the ACME Truck Line's network had to be supported by phone, requiring ACME support reps to relay sometimes complex instructions to end-users. Because of the support team's size and the scope of its...
- Tags: Desktop, Employee, Network, Remote Desktop, Bomgar, Transportation, Networking, Security
- Case studies 2007-06-18
Additional Resources
- Podcast: Bomgar believes appliance-based remote control beats software or SaaS solutions hands down
- During this podcast, Bill Detwiler speaks with Joel Bomgar about his company's appliance-based remote support solution--the Bomgar Box. Bomgar explains the advantages (easier deployment, better security, lower TCO, increased uptime, client OS flexibility, and more efficient product development) his product has over the competition.You can read more about Bomgar's solutions...
- Tags: Software, Software-as-a-service, Remote Support, Bill Detwiler, Bomgar Box, Remote Administration, Podcasts, Product Development, Software As A Service (SaaS), Internet, Research & Development, Business Operations, Emerging Technologies
- Download resources 2008-07-17
- Realizing ROI from Remote Support Solutions
- IT supports and consumes large amounts of an organization's resources, which places pressure on the IT department to report quantifiable business gains from investments in new service and support technology. With remote support technology, realizing the benefits is simple, but identifying the most important metrics to focus on when...
- Tags: ROI, Remote Support, Remote Administration
- Webcasts 2007-08-16
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White Papers and Webcasts
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According to a new study from the Economist, future success belongs to those who collaborate effectively. Learn how successful collaboration can improve profits, problem-solving, and competitive differentiation.
