Avaya IQ

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Avaya IQ: Making the Business Case for Intelligent Contact Center Reporting

Avaya IQ is a reporting and analytics platform that enables companies to share one view of reality to make faster, better decisions and create a consistent customer experience. Customers and analysts have acknowledged Avaya Call Management System CMS as the gold standard for contact center reporting. To...

Tags: Business Case, Contact Center, Avaya Inc., Avaya IQ, Call Centers, Financial Planning, Customer Relationship Management (CRM), It Operations, Finance, Enterprise Software, Software

White papers 2007-11-01

Avaya IQ: Making the Business Case for Intelligent Contact Center Reporting - How Contact Center Reporting and Analytics Can Deliver a Rapid Return on Investment

Contact centers are under increasing pressure to lower technology costs and increase the return on every investment. Avaya IQ helps the user achieve these goals. This next-generation reporting and analytics platform gives the user the information he or she needs - from the big picture down to the precise details...

Tags: Business Case, Analytics, Agent, Contact Center, ROI, Avaya Inc., Avaya IQ, Call Centers, Customer Relationship Management (CRM), Real Estate, Financial Planning, It Operations, Enterprise Software, Software, Business Operations, Finance

White papers 2007-11-01

Avaya IQ Enables your Strategy to Flatten, Consolidate and Extend

This new Avaya platform for contact centers accommodates the next generation of effective and versatile environments.

Tags: Strategy, Avaya Inc., Avaya IQ, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software

White papers 2007-02-01

Additional Resources

Is it time for concierge emergency medicine?

Is it time for concierge emergency medicine?No way!How would such a facility attract "the best and the brightest" medical people? Such people want to be actively involved in treating patients because they are motivated by the challenge. Just having the latest technology is nowhere near enough. Such...

Tags: Insurance, Financial Planning, Benefits, HEALTHCARE, payroll solutions, emergency medicine

Discussion threads 2008-08-07

App Store find: Food IQ

App Store find: Food IQYou might want to update this story......because I just checked out that application and it's going rate is .99 cents. Thanks for the tip though.Not Free AnymoreActually, now its $0.99

Tags: Food & Beverage, Food IQ, App Store, food

Discussion threads 2008-08-06

News to know: LinuxWorld; Cisco; Microsoft; Yahoo

Notable headlines: Mary Jo Foley: Microsoft sending mixed messages about Windows futures with 'Fiji'? Sam Diaz: LinuxWorld keynotes: Now is the time to invest. Larry Dignan: IBM, Ubuntu, Novell and Red Hat gang up on Vista A new data center?...

Tags: Apple iPhone, LinuxWorld, Larry Dignan, Yahoo! Inc., Microsoft Corp., Cisco Systems Inc., Cloud Computing, Help Desk, Data Centers, Corporate Communications, It Operations, Storage, Hardware, Data Management, Marketing

Blog posts 2008-08-06

App Store find: Food IQ (updated)

If you're obsessive about food (and who isn't?) whether it be for health, fitness, or just OCD reasons you can now look up information on over 7,500 food items from the grocery store or fast food restaurant with a little application by Obsessive Code called Food IQ. One of its...

Tags: food, food & beverage, manufacturing, jason d. o\'grady

Blog posts 2008-08-05

Is Google changing how our brains physically work?

Is Google changing how our brains physically work?The Illiterate Oral SocietyThe question about the impact of Google is a very good one. In oral societies, people have a much better memory than we tend to have. Yet our society seems to be coming more and more of an oral society...

Tags: INTERNET, Internet outage, Google Inc.

Discussion threads 2008-08-01

My Awesome IT Job: Senior security engineer, VoIP carrier

Hey, we all complain about work from time to time; we've all had lousy jobs. But before you call it a day and head off to the support group that meets at the bar, here are a few words from IT pros that love their work. "I...

Tags: Network, Information Technology, Hobby, Telephony, VOIP, Telecommunications, Security, Networking, Deb Perelman

Blog posts 2008-07-18

News to know: Apple vs. Psystar; Intel; Microsoft and multicore; Linux kernel

Notable headlines: Adrian Kingsley-Hughes: Apple sues Psystar Sam Diaz: Complaint: 'Invaluable good is being eroded' Larry Dignan: The end of the Mac clones? Jason D. O'Grady: Apple: See you in court Larry Dignan: Intel's second quarter delivers; Cheap laptop demand...

Tags: Apple iPhone, Web, Larry Dignan, Linux Kernel, Apple Inc., Microsoft Corp., Multi-core, Twitter, Intel Corp., Virtualization, Linux, Channel Management, Mainframes, Open Source, Telecommunications, Hardware, Operating Systems, Software, Marketing, Servers

Blog posts 2008-07-16

AIIM Market IQ Research

There is a torrent of information available on Web 2.0 and Enterprise 2.0 technologies available to inquiring minds, but making sense of it all is another matter. As is so often the case, the more information you find, the harder it can be to get an clear...

Tags: Enterprise 2.0, AIIM, Oliver Marks

Blog posts 2008-07-15

What works, what doesn't

What works, what doesn'tYou forgot an important pointThat is, once any software base finally stabilizes, force an upgrade to a new super shiny alpha implementation down everybody's throats. This is called the bullsiht baffles brains scenario.Rough figures that I've come across are that 80% of people aren't really capable of...

Tags: Cellular phones, Telecom & Utilities, Asterisk PBX, cell phone, phone

Discussion threads 2008-06-24

diversITy: the lack of women in the IT industry

diversITy: the lack of women in the IT industryRE: diversITy: the lack of women in the IT industrythe lack of women in IT is less about the attitude of women than the attitude of men. perfect sat scores, check. 15 years experience, check. IQ in the 160s,...

Tags: Gender and diversity, Testosterone, women, information technology

Discussion threads 2008-06-21

IQ Interactive Queries (zip)

IQ Interactive Queries is a complete solution contains development studio, interpret and execution engine, security management and etc. With IQ you could create complex reports and data analyze documents in minutes. IQ documents ara dynamic, resuable, nested usable, interact with users and documents. This version is the first release on...

Tags: Document, Personel, IQ Interactive Queries, Security

Software downloads 2008-06-20

Good Microsoft wins one

Good Microsoft wins oneA more economical solution?Just the maintenance part of this program will cost a lot of money, such as it already has. Maybe you with your network of contacts should convince them it might be more economical, free up resources and maybe in PR if they did...

Tags: Digital rights management (DRM), Digital media, Digital music, Microsoft Corp., Good Cop, Good Microsoft, RIAA, digital-rights management

Discussion threads 2008-06-19

TechNet Webcast: How to Do a Proof of Concept for Communications Server 2007 Interoperability With PBX Systems (Level 300)

Wondering how to take advantage of the existing Time Division Multiplexing TDM or IP Private Branch Exchange PBX infrastructure for unified communications? If so, join this webcast to get the information needed to deploy Microsoft Office Communications Server 2007 in conjunction with TDM or IP PBXs using the "Standalone" and...

Tags: Interoperability, Webcast, Communications Server, PBX, Microsoft TechNet, Telephony, VOIP, Networking, Telecommunications

Webcasts 2008-06-18

Survey: WiMax may have enterprise mojo; Unified communications interest (and confusion) abounds

There's interest among CIOs and technology executives to deploy WiMax and 57 percent of those surveyed are evaluating or piloting unified communications technology, but few have deployed it, according to a report from Forrester Research. The report, which examines the state of enterprise networks, has a few...

Tags: WiMAX, Unified Communications, Survey, Larry Dignan

Blog posts 2008-06-16

You have SOA answers; we have questions

Here's a pop quiz to test your knowledge of the inner workings of SOA. How acquainted are you with the origins of SOAP and XML, or the essential commands of REST?  What's the story with UDDI?  What the heck is a "stateless" service? ebizQ...

Tags: SOA, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software, Joe McKendrick

Blog posts 2008-06-11

Inova Q Embeds Performance, Scalability, Availability, and Low Cost of Ownership Into Flagship Product

Inova Q wanted to meet the needs of IQ-Logistik customers for unrivalled system performance, reliability, flexibility, data security, and scalability and build IQ-Logistik on a world-leading infrastructure capable of supporting clients' mission-critical business processes. The challenge was to ensure low cost of ownership TCO while minimizing development costs to enable...

Tags: Oracle Corp., Performance, Scalability, TCO, Inova Q, Roi/Tco, Performance Management, Finance, Managerial Accounting, Human Resources, Workforce Management

Case studies 2008-06-01

TomTom GO 930 GPS

When it comes to in-car GPS, TomTom has always been of the philosophy that its products should be about navigation first. The company doesn't spend much time fussing over extras like multimedia, but rather focuses energy on navigation tools that will help the driver. The TomTom GO 930 is a...

Tags: Memory, GPS, TomTom, TomTom Go, TomTom GO 930

Product reviews 2008-05-28