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		<title><![CDATA[White Paper - Technical Support Services]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=127513]]></link>
		<description><![CDATA[In today's competitive business and technology-oriented environment, the need for customer support is rising. The one thing that differentiates an organization from its competitors is the level and quality of customer service provided. Technical support is one service under Customer Interaction services, which requires technical knowledge, and business communication skills....]]></description>
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		<pubDate>Tue, 19 Oct 2004 00:00:00 -0700</pubDate>
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