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White Paper - Technical Support Services

In today's competitive business and technology-oriented environment, the need for customer support is rising. The one thing that differentiates an organization from its competitors is the level and quality of customer service provided. Technical support is one service under Customer Interaction services, which requires technical knowledge, and business communication skills....

Tags: Support Services, 24/7 Customer, Business Process Outsourcing (BPO), It Services, Outsourcing, Product Marketing, Customer Relationship Management (CRM), Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Marketing, Enterprise Software, Software, Management

White papers 2004-10-19

Additional Resources

Apple plugs 15 Java for Mac security holes

Flash, Java, libxml vulnerabilities highligh Apples systemic problemOnce again information about vulnerabilities have been readily available for anyone who wishes to exploit them.An attacker only needs to look up popular 3rd party products in Apples stack and compare versions against the latest from the vendor. Any version discrepancy reveals potential...

Tags: Operating systems, SECURITY, Patches, Windows variant, Java, Apple Mac OS X, Apple Inc., vulnerability, vulnerability information

Discussion threads 2009-09-03

Polycom: Travel budgets, green tech driving video conferencing

Polycom reported solid fourth quarter results, sees a first quarter that's so-so and noted that travel budgets and the need to cut carbon emissions are fueling video conferencing demand. On Wednesday, Polycom reported fourth quarter earnings of $25.7 million, or 30 cents a share, on revenue of...

Tags: Revenue, Green Technology, Polycom Inc., Operational Accounting, Finance, Larry Dignan

Blog posts 2009-01-22

Spamming vendor launches managed spamming service

A spamming vendor known as the SET-X Corporation, has recently launched the distributed SET-X Mail System, a sophisticated managed spamming service available for rent on a monthly basis starting from $2000, promising to achieve "spamming speed" of 5000 to 7000 emails per minute and over 1 million spam messages per...

Tags: Malware, Server, Bot, Spamming, Spamming Service, SET-X Mail System, MX, Spam, E-mail, Security, Spam And Phishing, Online Communications, Dancho Danchev

Blog posts 2008-09-13

Salesforce's international expansion accelerates

Salesforce.com's first quarter had a bunch of high points: The company topped estimates, upped its outlook and highlighted a bevy of customer wins. But the big takeaway may be that Salesforce.com's international business is picking up steam. First, the basics. Salesforce.com all resources reported first quarter net...

Tags: Salesforce.com Inc., Sales Force Management, Sales, Larry Dignan

Blog posts 2008-05-22

Secret Toll-Free Customer Service Phone Numbers and Shortcuts to Operator fot nearly 600 Buisn (Mobile)

Don't ever search for hidden customer service phone numbers again! Save hours by cutting through to a human operator!Did you notice that it is hart to find customer service phone numbers on many web sites? Well, businesses hide their customer service phone numbers. They want you to fill out lengthy...

Tags: Customer Service, Mobile, Biology, Operator, MobileReference, Customer Service Phone Number, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software

Software downloads 2007-06-26

Verizon Wireless sues telemarketers

Verizon Wireless sues telemarketersWhy aren't they being treated like the criminals they are??I have to wonder...... if these dirtbag marketers are guilty of violating federal communications law, when isn't the government going after them?? We need a lot more than injunctions. We also need massive fines and maybe...

Tags: Advertising & Promotion, Verizon Wireless, telemarketing, telemarketer, phone

Discussion threads 2006-02-14

Adaptec to snap up Snap Appliance

Maker of components plans to buy storage device company for about $100 million. Computer component maker Adaptec has agreed to acquire data storage device company Snap Appliance, the companies said Tuesday. Adaptec, which makes products including network interface cards and controllers for the Serial...

Tags: Revenue, Disk, Adaptec Inc., Snap, Quarter, Storage System, Snap Acquisition, Storage, Hardware, Stephen Shankland

News items 2004-07-14