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- CIO Sessions: 1-800 Flowers blossoms with new technologies
- In a CIO Vision Series interview, Steve Bozzo, CIO of 1-800 Flowers talks with me about what it takes to run the company's daily IT operations, across a network of more than 9,000 florists. Today, about 75 percent of 1-800 Flowers transactions are...
- Tags: CIO, Environment, 1-800-FLOWERS, Web 2.0, Internet, Dan Farber
- Blog posts 2007-10-04
- 1-800 Flowers: Managing the holiday peaks
- Steve Bozzo, CIO of 1-800-Flowers speaks about managing flower delivery operations during the peak holiday periods and the excess capacity during the slower times. by Andrew Mager
- Tags: 1-800-FLOWERS, Andrew Mager
- Blog posts 2007-10-03
- 1-800 Flowers blooms with blogs, social networks
- Steve Bozzo, CIO of 1-800 Flowers, discusses innovative technologies the company is working on to deliver flowers more efficiently to its customers including 1-click, wireless shopping and Web 2.0 technologies such as blogs and social networking. by Andrew Mager
- Tags: Network, Blog, 1-800-FLOWERS, Social Networking, Web 2.0, Blogging, Online Communications, Marketing, Advertising & Promotion, Internet, Andrew Mager
- Blog posts 2007-10-03
- 1-800 Flowers CIO: Steve Bozzo
- In a CIO Vision Series interview, Steve Bozzo, CIO of 1-800 Flowers talks about the e-tailer's blooming flower business, and what it takes to run the company's daily IT operations, across a network of more than 9,000 florists. Bozzo speaks with ZDNet Editor-in-Chief, Dan Farber and shares his views on...
- Tags: CIO, 1-800-FLOWERS, Web 2.0, E-business/E-Commerce, Strategy, Internet, Management, Administrator
- Blog posts 2007-10-03
- 1-800-Flowers CIO: Steve Bozzo - Transcript
- Dan Farber: Steve thanks for joining me. Steve Bozzo: Oh, my pleasure Dan. Dan Farber: Steve, you've been at 1800 flowers for just a short time, and prior to that you were at the MetLife insurance company in the international division. What's...
- Tags: Web, Flower, Environment, Customer, ROI, Experience, 1-800-FLOWERS, Technology, Roi/Tco, Channel Management, Web 2.0, Finance, Managerial Accounting, Marketing, Internet, Andrew Mager
- Blog posts 2007-10-03
- Top Web traffic growth in Feb 2006: FTD, PowerBall, NASCAR, 1-800-Flowers, TaxACT
- FTD.com, Powerball.com and NASCAR.com were among the top-growing Web sites in February 2006.Top traffic growth in February 2006 Traffic, 000Growth Jan 2006Feb 2006%Total Internet170,797166,966-2FTD.com1,9354,956156Powerball.com1,3143,271149Nascar.com2,4704,685901-800-FLOWERS1,7533,09577TaxAct.com2,2453,52857YouTube.com2,7414,23054123Greetings.com3,0614,44145TaxActOnline.com2,6543,69239IRS.gov11,51115,91938Mozilla3,4654,78838Source: comScore
- Tags: Web site development, Web technology, NASCAR, 1-800-FLOWERS
- Blog posts 2006-03-10
- 1-800-FLOWERS had conversion rate of 19.4% in June 2005
- The top 10 online retailers (ranked by June 2005 conversion rates) each converted 11% or more of their visitors into purchasers. 1-800-Flowers led the field with a rate of 19.4%, followed by Lands' End at 18.4%, according to Nielsen/NetRatings.
- Tags: E-business/E-commerce, 1-800-FLOWERS
- Blog posts 2005-09-07
- Top sites for special occasions: USPS, UPS, 1-800-Flowers
- Nielsen//NetRatings published the list of the top sites visited for special occasions. Data for the week ending May 8th, 2005 was surveyed.Top sites for special occasion Unique Audience, 000Active Reach, %USPS4,613 3.7 Ups.com4,042 3.24 1800flowers.com3,105 2.49 Hallmark.com2,839 2.28 FedEx2,293 1.84 Americangreetings.com2,038 1.63 FTD.com1,715 1.38 proflowers.com1,674 1.34 Egreetings.com1,450 1.16 Yahoo!...
- Tags: special occasion
- Blog posts 2005-06-26
- 1-800-Flowers.com Taps Mercury Interactive to Put the Petals to the Metal for Top Web Site Performance
- 1-800-FLOWERS.COM, a leading provider of floral and specialty gift items, has selected Mercury Interactive's new production tuning service, ActiveTune to help optimize the infrastructure, application and security components of its corporate Web site. Having relied on LoadRunner and WinRunner, Mercury Interactive's leading load and functional testing tools, for several years,...
- Tags: Web, 1-800-FLOWERS, Web Site, Mercury Interactive Corp., Web Site Development, Web Technology, Channel Management, Internet, Marketing
- Case studies
- New Horizons Delivers Value for 1-800-Flowers
- The top priority for 1-800-Flowers was analyzing the training needs of a diverse and geographically distributed workforce. Analysis showed that a worker who completed the training improves productivity by 15 minutes per day. Over a year, that is the equivalent of 15,000 hours of productivity savings which equates to $276,000...
- Tags: 1-800-FLOWERS, Training, Horizon, Workforce Management, Human Resources
- Case studies
- 1-800-FLOWERS.COM Gathers a Bouquet of CRM Capabilities: SAS Flourishes Within Retailer's Information Delivery Framework
- From its innovative use of telecommunications technologies in the 1980s to its pioneering Internet programs in the '90s, 1-800-FLOWERS.COM has always been a company that embraces technology. 1-800-FLOWERS.COM would not be growing at its current pace without ongoing and significant contributions from the IT side of the business and SAS...
- Tags: SAS Institute, 1-800-FLOWERS, CRM
- Case studies
- How Real-Time Analytics and Automated eLearning Are Revolutionizing the Contact Center: A 1-800-FLOWERS.COM Best Practices Case Study
- This webcast shows how 1-800-FLOWERS.COM is utilizing real-time contact center analytics and automated agent training to greatly improve their productivity, their customer service, and their bottom line. In this webcast, the viewer will learn why delivering real-time, consolidated intelligence to managers and agents improves communication, performance, and cohesive decision making...
- Tags: Analytics, Agent, Contact Center, 1-800-FLOWERS, Training, Best Practice, Real Estate, Call Centers, E-learning, Workforce Management, Customer Relationship Management (CRM), Business Operations, It Operations, Enterprise Software, Software, Human Resources
- Webcasts
Additional Resources
- Scammers introduce ATM skimmers with built-in SMS notification
- The bust of the notorious ATM scammer going under the handle of Cha0 in early September, once again puts ATM skimming in the spotlight. Among the main insecurities scammers face while embedding an ATM skimmer, is the retrieval process of the device that is now containing the credit card details...
- Tags: Device, Credit Card, built-In, SMS, Scammer, ATM, Network Technology, Text Messaging/SMS/MMS, Networking, Cellular Phones, Consumer Electronics, Personal Technology, Online Communications, Dancho Danchev
- Blog posts 2008-10-07
- The top five reasons why Windows Vista failed
- On Friday, Microsoft gave computer makers a six-month extension for offering Windows XP on newly-shipped PCs. While this doesn't impact enterprise IT -- because volume licensing agreements will allow IT to keep installing Windows XP for many years to come -- the move is another symbolic nail in Vista's coffin....
- Tags: Information Technology, Microsoft Windows Vista, Microsoft Corp., IT Department, Microsoft Windows, Microsoft Windows Vista (Longhorn), Microsoft Windows XP, Operating Systems, Software, Jason Hiner
- Blog posts 2008-10-06
- Wind: A sound investment in unsound times?
- The first intra-state public offering associated with the development of community-backed wind farms in Dodge, Olmsted and Mower counties in Minnesota has been completed in just four months. The project managers, National Wind and High Country Energy, reported this week that the offering pulled in 60 Minnesota...
- Tags: Minnesota, Investor, Financial Accounting, Investment, Finance, Heather Clancy
- Blog posts 2008-10-04
- Businesses focus on Windows 7, XP over Vista
- Businesses focus on Windows 7, XP over VistaExploiting???Why used the term "exploiting" to refer to using a validly licenses older M$ OS version? All versions, including the current Vista versions should be exploited for the highest ROI possible. Vista as an upgrade path doesn't really offer ROI for...
- Tags: Microsoft Windows Vista (Longhorn), Microsoft Windows, Microsoft Windows Vista, Microsoft Windows 7, Windows 7 XP
- Discussion threads 2008-10-02
- HP's first 13.3-inch Pavilion vs. the competition
- HP is shipping its first laptop with a 13.3-inch widescreen display. The HP Pavilion dv3500t series is already available on HP's site starting at $1,000, and a slightly higher-end configuration, the dv3520nr, is available for pre-order at Best Buy for $1,200. Other sites have reported that this model will be...
- Tags: Hewlett-Packard Co., HP Pavilion, Dv3520nr, DVD, Desktops, Consumer Electronics, Personal Technology, Home Entertainment, Hardware, John Morris
- Blog posts 2008-10-01
- Colorator (exe)
- Colorator removes specific colors from your images. This allows you to highlight certain important parts of a picture. Imagine blue eyes, red lips or colorful flowers in front of a black & white background. Or remove anoying objects in a non-destructive way by turning them gray. Colorful persons or objects...
- Tags: Background, dev.LUX GbR, Colorator
- Software downloads 2008-09-30
- Report: Nintendo will add camera, music to DS
- Japanese news site Nikkei Net is reporting that the time has finally come for Nintendo to roll out another new DS video game system, complete with a camera and music playback. Earlier this year, Nintendo projected hardware sales of its DS handheld system to total 28 million...
- Tags: Nikkei, Nintendo Co. Ltd., Camera, Music, DS, Games, Personal Technology, Nintendo, video consoles, video games, Brendan Sinclair, GameSpot
- News items 2008-09-29
- Rumor Mill: Some juice on the new MBP (updated)
- According to what I hear the picture that surfaced briefly on French blog Nowhere Else (above, Tip: ValleyWag) isn't the new MacBook Pro. What's with the weird OS X dock that's Photoshopped onto the trackpad and the pixelized tapered edge? Is it supposed to be...
- Tags: Apple MacBook, Apple Inc., MBP, Notebooks, Hardware, Notebooks & Tablets, Jason D. O\'Grady
- Blog posts 2008-09-26
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