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	<title><![CDATA[1-800-flowers.com inc. Resources | ZDNet]]></title>
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	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to 1-800-flowers.com inc.]]></description>
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		<title><![CDATA[SAS Drives Savings and Revenues for 1-800-Flowers.com]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1143107]]></link>
		<description><![CDATA[1-800-FLOWERS.COM has grown its family of gift brands to more than 14 through a combination of internal development and strategic acquisitions in the past nine years. The challenge for 1-800-FLOWERS.COM was that it wanted to make decisions in real time to increase retention, reduce costs and keep its best customers...]]></description>
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		<pubDate>Mon, 01 Dec 2008 00:00:00 -0800</pubDate>
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		<title><![CDATA[SAS Helps 1-800-Flowers.com Grow Deep Roots With Customers]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1143111]]></link>
		<description><![CDATA[1-800-FLOWERS.COM is one of the best-known and most-successful brands in gift retailing - and it just keeps getting better. The challenge for 1-800-FLOWERS.COM needed to make decisions in real time to increase retention, reduce costs and keep its best customers coming back year after year. SAS gives 1-800-FLOWERS.COM an intimate...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Mon, 01 Dec 2008 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/1-800-flowers.com+inc..html"><![CDATA[1-800-Flowers.com Inc.]]></category>
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		<title><![CDATA[Microsoft Online Customer Story: 1-800-FLOWERS]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=352499]]></link>
		<description><![CDATA[For more than 30 years, 1-800-FLOWERS.COM Inc. - has been providing customers around the world with the freshest flowers selection of plants, gift baskets, gourmet foods, confections and plush stuffed animals perfect for every occasion. No two online shoppers are the same - even if they're clicking on the same...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Tue, 13 Nov 2007 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/1-800-flowers.com+inc..html"><![CDATA[1-800-Flowers.com Inc.]]></category>
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		<title><![CDATA[Short clip: 1-800 Flowers: Managing the holiday peaks]]></title>
		<link><![CDATA[http://news.zdnet.com/2422-12794_22-334893.html]]></link>
		<description><![CDATA[Steve Bozzo, CIO of 1-800-Flowers speaks about managing flower delivery operations during the peak holiday periods and the excess capacity during the slower times.]]></description>
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		<pubDate>Wed, 03 Oct 2007 10:58:01 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/1-800-flowers.com+inc..html"><![CDATA[1-800-Flowers.com Inc.]]></category>
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		<title><![CDATA[Short clip: 1-800 Flowers on optimizing flower delivery on the web]]></title>
		<link><![CDATA[http://news.zdnet.com/2422-12794_22-334894.html]]></link>
		<description><![CDATA[Steve Bozzo, CIO of 1-800 Flowers, talks about the challenges with delivering perishable goods online, and monitoring quality throughout the distribution process.]]></description>
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		<pubDate>Wed, 03 Oct 2007 10:57:55 -0700</pubDate>
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		<title><![CDATA[Short clip: 1-800 Flowers blooms with blogs, social networks]]></title>
		<link><![CDATA[http://news.zdnet.com/2422-12794_22-334895.html]]></link>
		<description><![CDATA[Steve Bozzo, CIO of 1-800 Flowers, discusses innovative technologies the company is working on to deliver flowers more efficiently to its customers including 1-click, wireless shopping and Web 2.0 technologies such as blogs and social networking.]]></description>
		<s:doctype><![CDATA[Videos]]></s:doctype>
		<pubDate>Wed, 03 Oct 2007 10:57:49 -0700</pubDate>
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		<title><![CDATA[1-800 Flowers CIO: Steve Bozzo]]></title>
		<link><![CDATA[http://news.zdnet.com/2422-12794_22-334892.html]]></link>
		<description><![CDATA[In a CIO Vision Series interview, Steve Bozzo, CIO of 1-800 Flowers talks about the e-tailer's blooming flower business, and what it takes to run the company's daily IT operations, across a network of more than 9,000 florists. Bozzo speaks with ZDNet Editor-in-Chief, Dan Farber and shares his views on...]]></description>
		<s:doctype><![CDATA[Videos]]></s:doctype>
		<pubDate>Wed, 03 Oct 2007 10:57:37 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/1-800-flowers.com+inc..html"><![CDATA[1-800-Flowers.com Inc.]]></category>
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		<title><![CDATA[Top-growing sites in February 2007: FTD.com, 1-800-FLOWERS]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-10599-0.html?forumID=1&threadID=37473&messageID=688516&start=0]]></link>
		<description><![CDATA[Top-growing sites in February 2007: FTD.com, 1-800-FLOWERSError?I think the column heads for January and February are reversed.]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Thu, 16 Aug 2007 07:15:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/top-growing.html"><![CDATA[Top-growing]]></category>
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		<title><![CDATA[How Real-Time Analytics and Automated eLearning Are Revolutionizing the Contact Center: A 1-800-FLOWERS.COM Best Practices Case Study]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=240423]]></link>
		<description><![CDATA[This webcast shows how 1-800-FLOWERS.COM is utilizing real-time contact center analytics and automated agent training to greatly improve their productivity, their customer service, and their bottom line. In this webcast, the viewer will learn why delivering real-time, consolidated intelligence to managers and agents improves communication, performance, and cohesive decision making...]]></description>
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