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ZDNet Resources
- SAS Drives Savings and Revenues for 1-800-Flowers.com
- 1-800-FLOWERS.COM has grown its family of gift brands to more than 14 through a combination of internal development and strategic acquisitions in the past nine years. The challenge for 1-800-FLOWERS.COM was that it wanted to make decisions in real time to increase retention, reduce costs and keep its best customers...
- Tags: Revenue, 1-800-Flowers.com Inc., SAS Institute
- Case studies 2008-12-01
- SAS Helps 1-800-Flowers.com Grow Deep Roots With Customers
- 1-800-FLOWERS.COM is one of the best-known and most-successful brands in gift retailing - and it just keeps getting better. The challenge for 1-800-FLOWERS.COM needed to make decisions in real time to increase retention, reduce costs and keep its best customers coming back year after year. SAS gives 1-800-FLOWERS.COM an intimate...
- Tags: 1-800-Flowers.com Inc., SAS Institute
- Case studies 2008-12-01
- Microsoft Online Customer Story: 1-800-FLOWERS
- For more than 30 years, 1-800-FLOWERS.COM Inc. - has been providing customers around the world with the freshest flowers selection of plants, gift baskets, gourmet foods, confections and plush stuffed animals perfect for every occasion. No two online shoppers are the same - even if they're clicking on the same...
- Tags: 1-800-Flowers.com Inc., Media, Microsoft Corp., Advertising & Promotion, Internet, Marketing
- Case studies 2007-11-13
- Short clip: 1-800 Flowers: Managing the holiday peaks
- Steve Bozzo, CIO of 1-800-Flowers speaks about managing flower delivery operations during the peak holiday periods and the excess capacity during the slower times.
- Tags: 1-800-Flowers.com Inc., Steve Bozzo, 1-800-FLOWERS
- Videos 2007-10-03
- Short clip: 1-800 Flowers on optimizing flower delivery on the web
- Steve Bozzo, CIO of 1-800 Flowers, talks about the challenges with delivering perishable goods online, and monitoring quality throughout the distribution process.
- Tags: 1-800-Flowers.com Inc., Web, Monitoring, Steve Bozzo
- Videos 2007-10-03
- Short clip: 1-800 Flowers blooms with blogs, social networks
- Steve Bozzo, CIO of 1-800 Flowers, discusses innovative technologies the company is working on to deliver flowers more efficiently to its customers including 1-click, wireless shopping and Web 2.0 technologies such as blogs and social networking.
- Tags: 1-800-Flowers.com Inc., Network, Blog, Social Networking, Web 2.0, Blogging, Online Communications, Marketing, Advertising & Promotion, Internet, Steve Bozzo, 1-800-FLOWERS
- Videos 2007-10-03
- 1-800 Flowers CIO: Steve Bozzo
- In a CIO Vision Series interview, Steve Bozzo, CIO of 1-800 Flowers talks about the e-tailer's blooming flower business, and what it takes to run the company's daily IT operations, across a network of more than 9,000 florists. Bozzo speaks with ZDNet Editor-in-Chief, Dan Farber and shares his views on...
- Tags: 1-800-Flowers.com Inc., CIO, Web 2.0, E-business/E-Commerce, Strategy, Internet, Management, Steve Bozzo, 1-800-FLOWERS
- Videos 2007-10-03
- Top-growing sites in February 2007: FTD.com, 1-800-FLOWERS
- Top-growing sites in February 2007: FTD.com, 1-800-FLOWERSError?I think the column heads for January and February are reversed.
- Tags: Top-growing, FTD.com, 1-800-Flowers.com Inc.
- Discussion threads 2007-08-16
- How Real-Time Analytics and Automated eLearning Are Revolutionizing the Contact Center: A 1-800-FLOWERS.COM Best Practices Case Study
- This webcast shows how 1-800-FLOWERS.COM is utilizing real-time contact center analytics and automated agent training to greatly improve their productivity, their customer service, and their bottom line. In this webcast, the viewer will learn why delivering real-time, consolidated intelligence to managers and agents improves communication, performance, and cohesive decision making...
- Tags: 1-800-Flowers.com Inc., Analytics, Agent, Contact Center, Training, Best Practice, Real Estate, Training And Certification, Call Centers, E-learning, Workforce Management, Customer Relationship Management (CRM), Business Operations, It Operations, Enterprise Software, Software, Human Resources
- Webcasts
Additional Resources
- Is your supply chain gonna kill you?
- A General Management Issue?To me, the biggest roadblock to change is treating this as a supply chain or IT issue and not a general management issue. Most companies today function in a networked world, where they are critically dependent on other companies. The dependence goes way beyond "supply chain." The...
- Tags: Supply chain management (SCM), Vertical industries, supply chain, warehouse management system
- Discussion threads 2009-09-04
- Remote control overload
- RE: Remote control overloadI feel the same way! We have a lot of electronic devices and have tried pretty much everything. We got a nice "touch screen" type of universal remote once which was sort of nice but as you stated many of the features of the previous...
- Tags: Keyboards, Monitors & displays, Bidirectional, touch screen
- Discussion threads 2009-08-11
- TechRepublic's CIO Jury: Split on deploying Windows 7
- IT departments have largely ignored Windows Vista and stuck with Windows XP as the corporate standard. However, Windows 7 has received a warmer response from IT professionals than Vista did, and TechRepublic’s CIO Jury is split down the middle on whether to deploy Windows 7. On July...
- Tags: TechRepublic Inc., CIO, Information Technology, Director Of Information Technology, Jury, Microsoft Windows 7, Microsoft Windows, Operating Systems, Software, Jason Hiner
- Blog posts 2009-07-28
- TorpoLeximatic 1.0 (Mobile)
- TorpoLeximatic v1.0 Released August 3, 1999 Copyright 1999, AcmeVaporware, Inc.http://www.acmevaporware.com The TorpoLeximatic for Palm (a port of AcmeVaporware's popular web-based version) is the world's first free, torpo-induction virtual machine designed exclusively to run on a PDA and generate custom, high-tech nomenclature for any product or service -- regardless of whether...
- Tags: Mobile, Palm Inc., PDAs, Desktop Virtualization, Virtualization, Handhelds, Hardware
- Software downloads 2009-07-08
- Pico projector phones by the end of this year?
- Pico projector phones by the end of this year?Good for casual readingI picture myself lying in bed and projecting the pages of an ebook on the ceiling.Display technology is there, but not the powerThe prototype I saw had to be plugged in to project, otherwise it would drain the battery...
- Tags: Projectors, Scanners, projector, laser, Pico projector phone, Microvision, image
- Discussion threads 2009-07-07
- Android set to launch in Japan, 1.5 deployment "nearly complete"
- The first Android-powered phone will launch in Japan on July 10th. New Japanese customers will have immediate access to free applications in the Android Market, with paid apps following sometime later. That's according to a notice sent from Google's Eric Chu to Android app developers late Wednesday. Bulgaria and Romania...
- Tags: Google Android, Japan, App, Publisher Website, Mobile Operating Systems, Smart Phones, Consumer Electronics, Personal Technology, Ed Burnette
- Blog posts 2009-07-03
- Failing with online backup
- Failing with online backupAh, the joys of online backupWhat all of these vendors fail to tell people is that there is not enough bandwidth for large backups such as yours. It makes fulls near impossible within a reasonable amount of time.That said, you may want to try a copy...
- Tags: Backups, backup, online backup
- Discussion threads 2009-06-30
- Microsoft: Money Just Wants to Be Free
- Microsoft: Money Just Wants to Be FreeMS can't do it, they are a monopolyMonopolies are not allowed to release products for free. Intuit would have them in front of an EC judge within seconds and 3 years later, MS would be fined billions of euros for this move.It's not a...
- Tags: OPEN SOURCE, Microsoft Corp., Money Just Wants, Be Free, Intuit Inc., Jason
- Discussion threads 2009-06-12
- OpenSolaris 2009.06: Getting Better All The Time
- OpenSolaris 2009.06: Getting Better All The TimeWatch Out Microsoft: Coming at ya from all sides!Nobody can tell me otherwise, OpenSolaris is a thing of beauty--ZFS, ZFS Slider, Dtrace, Containers, GNOME Nimbus interface, xVM Hypervisor LDOMS, and new CrossBar Network Virtualization.There's some serious $hit going on here I wish were in...
- Tags: Tools & Techniques, OPEN SOURCE, OpenSolaris, OpenSolaris 2009.06, software, Getting Better
- Discussion threads 2009-06-07
- Microsoft may rename 'netbooks' to longer, less catchy term
- Microsoft may rename 'netbooks' to longer, less catchy termMicrosoft may rename 'netbooks' to longer, less catchy termThe new name won't catch on. Netbooks is a lot easier to say. The only time you will see it listed as ?low cost small notebook PC" is when Microsoft describes the hardware...
- Tags: Netbooks, nettops & MIDs, Notebooks, netbook, Microsoft Corp., catchy term, PC, notebook
- Discussion threads 2009-06-03
- HP Mini 1151nr
- The slim, sleek HP Mini 1000 remains, in some ways, the pinnacle of Netbook development, with its whisper-thin design and large edge-to-edge keyboard. Verizon is now offering a 3G-enabled version of this system, called the Mini 1151NR, as part of a package that will seem familiar to mobile phone buyers;...
- Tags: Hewlett-Packard Co., HP Mini 1000, Mini, netbook, Verizon Communications Inc.
- Product reviews 2009-05-26
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